Offthegrain Reviews 

We ordered the oak coat rack with shelf, absolutely delighted with it, looks beautiful, really good quality. Delivery was delayed by Christmas but they kept in touch with updates, customer service was excellent.

Excellent quality product, made in Yorkshire! Very impressed with communication and customer service as well.

I've just fitted a 12 hook coat rail which has transformed our hall. We no longer have to rumage through layers of coats to find the right one. It's really well made and looks great. Good, friendly communication throughout shows that this is a company that really cares.

Really love our new coat rack. Great quality and just what we were looking for. Fits our space above our hall seat as we were able to choose from several different sizes. Couldn’t be happier thank you 🙏

The shelves look great. Beautiful wood. We first ordered shelves that were too small, and could return them without any difficulty, despite us being super slow with starting the returns process due to illness.

The quality of the product was excellent, communication was great and delivery punctual. I had an item missing from the order, a replacement was quickly dispatched.

Solid, well-built and high quality. Came as expected, packaged thoroughly, no damage on arrival, easy to assemble.

Ordered from this firm via B&Q Marketplace, initial order was missing 3 of the 15 decorative wall panels ordered. The panels delivered weren’t finished well but we went ahead with the works as we had paid for the carpenters time, and, more importantly, we wanted to be finished before Christmas. After much chasing, the missing panels arrived. They were finished perfectly and massively highlighted how bad the other panels were. We acknowledged with Off the grain that we shouldn’t have used the first panels but simply asked them to take a look at the poor craftsmanship to understand our frustration, they were not interested. It will now cost us a pretty penny to put right while they continue taking money hand over first. Please reconsider before using this companies product.

Well where do I begin , ordered a coffee table early November after about 3 weeks I rang the company to see how the order was progressing and was told it would be ready in a couple of weeks I explained the reason for the call was to see if the table would be delivered before the 22 th December as after that it would have to be sent to a different address as the original was my work place at this point the company stopped answering the phone and also emails on one occasion I did get an email it read they had issues with there phone lines so couldn’t keep customers informed on progress ( I can only guess none of the management have mobiles ) so it got to the 12 th December still no table prior to this I had emailed the new delivery address and dates which I would be available to accept the delivery, at this point no reply then to my surprise I get a call from a delivery company to say they are delivering at this point I’m on holiday in Lanzarote this is now the 22 December
To date I still have no table as it has been delivered some where but not to me and still no communication from off the grain
Very very poor customer communication it lets you down on this occasion.
Remember guys customers are your business

We ordered a coat rack from Off the Grain before Christmas. The quality of the product is very good and fits perfectly in our hallway.

I would recommend their products and will be purchasing from them again in the future.

The item is very well made and finished. It was securely packaged and looks great. We are very pleased with it. Thanks

When I ordered my piece which was some coat hooks with a shelf above it, I assumed that it was like alot of products on the Internet, a mass produced piece. I was very wrong! Each piece in hand made and you get regular notifications as to where in the workshop your particular piece is. It made it feel very personal. When it arrived it was properly packaged. I was not disappointed, it is beautiful. It has comes with clear instructions and I was contacted to make sure I was happy with it and did I need any more help. Thank you so much Off The Grain, I will definitely come to you again for any more pieces.

Excellent quality wooden furniture. All handcrafted. Worth the wait in lead times. Has transformed my living room. Highly recommend them as a company.

Bought the 5 peck Oak Coat Rack. Excellent product, well made in beautiful wood. Very robust and looks great in the hallway. Would definitely recommend.

Excellent product- 1.5m coat rack, very difficult to find else where. Well made with a lovely piece of wood. Great customer service, emails sent at every stage including fitting instructions ( very easy- we didn't fall out!). Delivered within time frame stated which given small order value and fact it's nearly Christmas very pleasing.

Really good informative website with clear photos and full product descriptions.
Excellent communication throughout the ordering and dispatch process. Really good quality product and easy to fix.

Great company, great product

Quality product, easy to install and looks exactly as per the images. Great experience all round ... We will be back!

My coat rack has come and I can't thank the team enough I love it Merry Christmas 🎄🎅🥳

Love my new coffee table, it arrived just in time for Christmas so perfect timing. It was easy to put together and a great price for the quality of wood. I’ll certainly order from here again