OG Repairs Reviews 

Sent in my switch lite for a charging port change. Website says hope for a 48 hour turnaround with mail in and if they don't have the part could be a 2 week wait which I was happy with but 4 weeks later after I emailed them asking what's happening then I get a response 2 days later with pictures and the video of it being fixed. Then I get an email on the 19th to say its on its way back but royal hadn't received it so I waited until the 23rd to email asking why it hasn't been sent yet, then royal mail sent me an email on the 24th saying they have received it. I finally get it back everything looks great until I try to turn it on and the power button is so stiff now and I can't turn down the volume cause volume up and down buttons just turns the volume up so I have no way of using it unless its on full volume now. The analogs came back covered it black dirt. Also you can't phone up cause its a automated service that tells you to use the website.

I had a Brocken console that was able to be fixed the same day. Had a very good experience and am very happy with the results. Would definitely recommend to others.

Quick, easy and excellent service. It’s nice to see a company that takes pride in the work they do. From sending my controller of to getting it back was 8 days. Fantastic service with pictures and video showing what they had done.
Would definitely use again.

Had to request a quote three times before getting one, which was then incorrect and included postage which I did not ask for and couldn't edit so had to do it again. Both on site and in person was told the repair would take 2-3 hours. After waiting 3 hours received a call to say they had just started the repair. This would have been fine if they had communicated this but had spent those three hours waiting nearby expecting work to have already begun as stated. Waited another hour but had to leave for work, called to explain this and asked if I could pick up one of the three items for now and return for the other two the following day. ‘We’ll check and call you back in 5-7 minutes.’ Half an hour later call finally returned to say we could pick up one item in another twenty minutes but I had already left for work as I previously told them. No apology or acknowledgment that I had wasted almost five hours waiting. If they had been clear it would take so long I would have been more than happy to just pick them up the following day without sitting in a cafe twiddling my thumbs for hours in the meantime.

One of the controllers worked for a couple weeks but is already broken again with the same issue. My laptop is almost 20 years old, my pc over 10 - I take good care of my electronics so I am really disappointed to have had to deal with such poor communication for not even a good repair.

I’m glad so many people seem to have had such excellent service with this company and I have no idea why my experience was such an outlier in comparison but I will not be using them again.

very fast and professional also knows his stuff!!

really do recommend

My son ps5 wouldn’t switch on and this gentlemen fixed it within a few hours and it’s now working better than ever. Excellent service couldn’t as for more.

A frustrating experience all round. The stick drift on my PS5 Controller was fixed with a TMR Upgrade but the pad was sent back to me twice with a dead battery that wouldn’t charge; on both occasions, they insisted there was nothing wrong in their tests before they eventually replaced the battery. The controller also doesn’t charge via the Charging Dock anymore and any mics plugged in via the headphone jack don’t work. They want to charge me to repair these issues even though I’m still under warranty as they’re not deemed related to the joysticks. However, these issues only arose while the controller was in their care and something has clearly gone wrong on their end in the repair process.

the whole process from booking the appointment to dropping off and collecting was Semele. Nice touch with the pictures of the console and what needed to be completed. Whole thing done in a couple of hours. Perfect. If I need anymore work done I’ll be straight back.

Well I think thats probably one of the biggest waste of money I've ever spent.
Dropped my ps5 slim off for a repair on my ethernet port, originally I was gonna spend £100, £70 for the LAN port and an extra £30 for a deep clean.

Turns out the deep clean by itself is £65 and because they couldn't fix the LAN port, the whole reason I called in for a repair. I ended up paying that £65 for a clean service I didn't really need, I just didn't mind paying an extra £30 for a clean. The customer service was good I guess but now I'm probably gonna have to take it to a different repair shop and overspend

This was my first time ever sending controllers away for repair, so I was naturally a bit nervous. I sent in three PS5 controllers and OG Repairs was brilliant. They kept me updated with photos and videos of the entire process, which really built my trust in them. The quality of the work is excellent and the pricing is very fair. I can confidently say I trust this company!

Excellent service from start to finish. Sent in 2 dualsense controllers for repair and got the TMR upgrade sticks installed. Sent on Monday and got them back the following Monday!! I’m very impressed with the transparency from these guys, before/after pics and videos showing progress throughout. Have already recommended to many of my pstation friends. These are my go to for console repairs from now on. Oh and the TMR sticks feel great!
Cheers guys

Perfect repair, fair price, in a timely manner

Great service, kept informed of the whole repair, and a fast turnaround.

Top service, had bad stick drift on my ps5 scuf. From Northern Ireland posted and returned within a week like brand new.

Excellent service. Controller fixed and all handled with care. Would use again.

Quick turn around 2 hours gave him the modules fixed with video and photos and works perfectly

Sent in 2 PS5 DualSense controllers which had stick drift. OG were very quick to contact me with photos and videos of the fault and them performing the repairs. Very friendly service and quick to return my controllers too! Would highly recommend

Called them at 1
Booked an appointment for 6
Showed up at 6.20
Job done by 6.50!!!

What more could I ask for!?!

I had two DualSense controllers that had developed the dreaded case of stick drift. Rather than banishing them to the drawer of forgotten gadgets, I sent them off to OG Repairs for replacement TMR sticks.

Less than a week later, they returned in absolutely perfect condition and, more importantly, completely drift-free. At £35 per controller, it was far cheaper than buying new ones and significantly easier than attempting a DIY repair and inevitably breaking something.

OG Repairs kept me updated throughout the process and even sent a video of the repair in action, which was both impressive and oddly satisfying to watch.

Overall, the service was outstanding. Fast, professional, and refreshingly transparent. I wouldn’t hesitate to recommend them, in fact, my other DualSense controllers are already eyeing up a trip there next.

five-star service, I recommend it 100 percent