Olight Reviews 

I did not request a refund but received an email saying my request was accepted.
Basically, they sold me the items, took my money, and are now expecting me to accept a refund due to their inability to fulfill my order because they oversold the items.
Why did they not just wait until the items were back in stock? Is it that you can now charge more for them?
Can I expect a refund for the same items I bought after these?
The ones I have paid for but have not received? Or will I receive an email telling me my request for a refund is accepted?
I can see why people dislike this company, when it goes right it is fine but if you need to contact "customer service" you may as well just not bother. They send one reply and then forget all about you.
They do not care about customer service as they only do the job to get free items, so they have no interest in actually doing any work to help the customer.

Products are good but customer service team let them down

Placed an order received within 48 working hours. Forgot to sign in when placing the order so missed the opportunity to receive free gift. I emailed them to explain. They sent the free gift separately 24 hours later. Their products are extremely good

N'ont pas de n° de tel. Sav ne réponds pas aux mail, produit défectueux pourtant cher. Très déçu, perte d'argent et de temps. Ne conseille pas, ne vous fiez pas aux conseils des influenceurs.

Had to return two olight torch's that I've had for several years hoping to get them repaired. Both were replaced with brand new boxed torch's no questions asked. Exceptional service for what are exceptional torch's so will now always be an Olight customer

You don't offer limited edition in NW. Why?

J'ai une de mes lampes de travaux , acheté en juillet 2023, qui est tombé en panne. J'ai donc contacté le SAV qui dès le lendemain m'a envoyé un bon retour. Ils m'ont ensuite très rapidement envoyé une lampe neuve en chronopost 24h. La procédure au complet aura durée 5 jours. C'est le SAV le plus rapide que j'ai pu voir. J'ai déjà commandé à 5 reprises chez eux et tout c'est toujours très bien passé. C'est la 1ere fois que je sollicitais le SAV. Les autres lampes fonctionnent très bien depuis plusieurs années.

they sent me a refurbished unit that did not shine as bright as advertised, had fitment issues. I brought this up in their facebook group and they banned me.

stay far away from these scammers

Service client nul , vraiment pour perdre sont temps .

Commande passée le 29 novembre et reçue le 4 décembre. Concernant le packaging, très propre digne de produits hauts de gamme. Mails reçus tout au long des étapes de préparation et de livraisons.
Site donc très fiable malgré des commentaires qui pensent l'inverse :/

Laser vert invisible à 10 mètres en plein jour.
La lampe warrior ne se recharge pas
A aucun retour du sav ni des mails de relance .
Fuyez cette marque. Même chez wish c’est plus sérieux.

Well after some frustrating wait for reply from Olight, they finally responded. I guess there was a long holiday in China but they should have notified customers with auto response to indicate this. Olight offered to replace the original batteries that had issues, that I had tried to modified but failed. I ended tossing the batteries in the garbage. Olight offered free replacements. I appreciated their effort to correct this situation. I will continue to buy their products as they are very good quality.

Je viens de recevoir 1 lampe laser qui ne fonctionne pas j'ai envoyé 1 mail au vu de tous les commentaires négatifs j'espère vivement 1 remboursements sinon une plainte sera déposée

Produits défectueux. Garantie annoncée de 5 ans qu’ils n’assurent pas. Réponse de leur SAV: vous ne l’avez pas acheté chez nous ( olight France) , non c’est vrai je l’ai acheté chez Olight « international », du coup ils ne veulent pas assurer la garantie, un comble!
A fuir si vous cherchez un’produit de qualité et avec une garantie viable et non factice.

I used to have issues with customer service in the past and shipping taking forever. The past year or so, they seem to have stepped up their game. Customer service has been great, I had a defective item and they are in the process of replacing it. Shipping has also SIGNIFICANTLY sped up. The website mostly works most of the time, but could still use some polish. If you can't get ahold of olight through email, try live chat. I've found that to be much quicker.

Though one of the products arrived, they've missed an item from my order and simply WILL NOT respond to any email or anything. There's absolutely no other way to contact them! There is a supposed number I found online but it is a dead number, probably just created for looks, I reckon. Customer service is absolutely shockingly bad, ie, completely non-existent!
You'd better just hope everything is exactly right with your order, or you're in for a nightmare.
After reading other people's reviews, yeah, seems these are a company to dodge really.
Aah well, I've paid with PayPal, so I'll get my money back.

Bought 4 flashlights on one of their sales. One did not work. Blamed me somehow. Would not replace. They sent me a replacement battery, still did not work. Sent me another replacement battery, it also did not work. Finally they said to send it back, which I thought was for a replacement. But no, they sent me the same one back. Sometimes will charge back up, sometimes will not. Now another one of them that I bought, the most expensive one will not charge up, after only recharging it 3/4 times.
They used to have a phone number, but no longer, email only now.
I will never buy another of anything from them. From now on, PELICAN flashlights only for me.

Article commandé le 25 novembre, toujours pas reçu un mois plus tard (27 décembre). Pas de réponse du service client non plus, contacté il y a 2 semaines. Je désespère de recevoir mes produits. Première et dernière fois.

I ordered a new Array 2S Headlamp from the Olight store. What Olight sent me was an already opened used Headlamp. Upon request they sent what they said was a new one, but it also was in a unsealed box unlike the two other new items that I received in sealed boxes. It is also interesting that I found the lens cover under the Headlamp's body instead of stuck to the lens. I wonder how they can send out supposedly new Headlamps when this item is back ordered until 12-30-22. Their customer service is terrible. I DO NOT TRUST THIS COMPANY !!! THEY DON'T DESERVE A SINGLE STAR RATING.