Omnisend has been so wonderful with our account migration and has handled it all, has been so responsive and supportive with any questions we've had. Highly recommend. Ruta is our account manager and... Toon meer
Bedrijf heeft geantwoord
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Migrating marketing apps is usually a complete nightmare when your Shopify theme has as much custom logic as ours does. I was seriously dreading the move. But the Omnisend team actually took the tim... Toon meer
Bedrijf heeft geantwoord
Honestly, big shoutout to our customer success manager, every quarterly call feels like catching up with someone who actually gets our business. Very helpful suggestions, always on the point, not just... Toon meer
Bedrijf heeft geantwoord
Verteilt auf all meine Mailaccounts verschiedene Spammails. Mehrmals am Tag. Seit mehreren Wochen. Erwartet eine aufwändige Abuse-Prozedur, wenn ein solcher Fall eintritt. Ernsthaft? Bekomme Spam... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Omnisend is an email and SMS marketing automation platform built for ecommerce from day one. More than 150,000 online brands use Omnisend to turn customer behavior into revenue on autopilot, returning an average of $79 for every $1 spent.* Connect your store in minutes, no developer needed. Pre-built flows for cart abandonment, welcome series, and back-in-stock alerts, 250+ email templates, popups, and global SMS and web push from the same platform. Describe a segment in plain language and get it instantly, or connect Omnisend to ChatGPT or Claude to run performance checks and draft campaigns in one conversation. Live chat and email support around the clock on every plan, in 6 languages. Big-platform features, up to 35% less. And if you switch, every list, flow, and template is moved free in 5 days. Refreshingly boring, in the best way possible.
Contactgegevens
Saint Katharine's Way 1, E1W 1YL, London, Verenigd Koninkrijk
- support@omnisend.com
- omnisend.com
4,4
Uitstekend
507 reviews
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Connecting with Shopify Issues
Had an issue with my Omnisend and Shopify Stores not connecting properly, but within 5 minutes Irem from support had figured it out and showed me what to do. Really quick and easy support - thank you very much.
24 december 2025
Review zonder uitnodiging
Antwoord van Omnisend
Appreciate you sharing this. It’s great to hear Irem was able to identify the Shopify connection issue so quickly and walk you through the fix. Fast, clear support helps keep your workflows running without disruption. We’re glad we could get you back on track and support your continued progress.
Plus de templates email le rendraient encore meilluer
Omnisend est facile à utiliser et à configurer dès le début. Les workflows sont déjà préconfigurés, donc la mise en place a été rapide. Le seul point à améliorer concerne les templates email, qui pourraient proposer plus d'options de design et de flexibilité visuelle. À part cela, tout fonctionne très bien.
1 december 2025
Review zonder uitnodiging
Antwoord van Omnisend
Merci d’avoir partagé votre expérience en détail. It is great to know Omnisend was easy to use from day one and delivered a reliable setup. We truly value your comments on email templates and design flexibility. Clear feedback like this helps us identify where more creative control can make a real difference in daily work and campaign performance. We appreciate your trust and remain focused on supporting your progress.
I ran into a few challenges setting up…
I ran into a few challenges setting up SPF, DKIM and DMARC records, and Burak was a huge help. He walked me through which records go where and even shared a few recordings made specifically to explain how everything works. As a non tehnical person, that made a biiig difference. Thanks Burak!!
16 december 2025
Review zonder uitnodiging
Antwoord van Omnisend
Thanks for sharing this. Setting up SPF, DKIM, and DMARC can be challenging, so it is great to hear Burak was able to break it down clearly and guide you through it. Those recordings can make a big difference, especially for non technical teams. Thanks for trusting us to support your progress.
Omnisend isn't perfect feature-wise
Omnisend isn't perfect feature-wise, but it's close. Customer support is what makes the difference, and that's what pushes this to 5 stars, otherwise, it would be between 4-5 stars to me.
15 december 2025
Review zonder uitnodiging
Antwoord van Omnisend
We appreciate you sharing this perspective. It means a lot that customer support tipped the scale for you. While there is always room to improve, we are glad the experience and assistance you received made Omnisend a strong choice for you.
FRAUDS
FRAUDS. Be careful working with this company. If you prepay for let's say $5000 in credits, run a campaign then if it gets flagged they will not only suspend your campaign but remove your credits from your account. I had about $4000 left on my account and they literally removed my entire balance and said it was because we had a high bounce rate and can't run on their software. They would not return the funds. Complete frauds.
6 december 2025
Review zonder uitnodiging
Antwoord van Omnisend
Thank you for taking the time to share your experience and perspective. We’re sorry to hear about the situation you’ve described.
At this time, we have not been able to identify an Omnisend account that matches the information provided in your review. We’ve reached out to you directly through Trustpilot to request additional details so we can locate your account and investigate this properly.
We understand the frustration reflected in your review, but the claims you described do not align with our policies or how our platform manages customer accounts. Once we can identify your account, we will gladly review what occurred.
To address the point you raised about bounce rates: email service providers, including Omnisend, may pause campaigns that exceed industry-standard bounce-rate thresholds. This is done to protect your sender reputation and overall deliverability, as continued sending under these conditions can cause long-term damage to your domain and negatively impact all future campaigns. A pause allows us to investigate the underlying cause and prevent further harm.
We would be more than happy to review your case in detail, including any concerns regarding credits, once we have confirmed your account information. Please reply to the outreach we sent via Trustpilot so we can assist you directly.
Misleading information to get you upgrading to pro plan!
Upon signing up, I was shown the information on their website that I would be getting 6,090 monthly sms with the pro plan. So I signed up to the pro plan (which I also took a screenshot of this information shown on my computer and have proof of this). I, then, sent my first sms campaign to 1,161 contacts and their website showed that my sms credit was already almost used up! I contacted support and was told that the original message with 6,090 monthly sms shown to me was just an estimate though this *estimate* part was never shown or included in their information when I signed up. I'm truly disappointed and feel like I was scammed to use their pro plan.
2 december 2025
Review zonder uitnodiging
Antwoord van Omnisend
Thank you for taking the time to share your experience with us. We’re sorry to hear that the SMS estimate shown during signup felt misleading — we understand how disappointing that must have been.
When you upgrade to the Pro plan, you receive monthly SMS credits equal to the price of your plan. The number of SMS messages shown during signup is always an estimate because actual SMS costs vary by country and by message length. This means the system can’t display a guaranteed fixed number, only an approximate value.
In your case, you did receive your full monthly SMS allowance. The credits were used more quickly because SMS messages sent to the UK are more expensive compared to the U.S. rate used for estimation, which reduces the total number of messages that can be sent with the same credit amount.
To help clarify this during signup, the plan page includes an information (“i”) icon next to the estimate, noting that the actual number of SMS may differ based on recipient country pricing. Still, we understand how this could have been confusing, and we appreciate you bringing it to our attention.
We will be using your feedback to improve the clarity of our signup process — especially around how SMS estimates are communicated — to ensure this information is even clearer for future users.
Biggest scammers
Biggest scammers. I bought their marketing email service for Black Friday, but due to a glitch in their system I couldn’t upload my contacts. This wasted 48 hours and I missed my Black Friday promotion email. I finally asked them to refund my money so I could buy another email-marketing service, and the live agent said, “wait 48 hours and we will see what we can do about the refund.”
What do you mean “we will see”? It’s clearly your service that isn’t working. You wasted my time and made me miss Black Friday, and now you’re saying you’ll see if you can refund me? I’m going to sue them for causing me to lose my Black Friday sales
29 november 2025
Review zonder uitnodiging
Antwoord van Omnisend
Thank you for taking the time to share your feedback. We’re very sorry to hear about the challenges you experienced and understand how frustrating this must have been during such an important sales period.
After reviewing your case, we confirmed there was a brief initial glitch with the contact upload, which was resolved, and your file was imported successfully. However, the core issue preventing your campaign from being sent was not related to the upload itself, but to the consent status of contacts within the list you shared with our support team. All contacts in that file were marked as non-subscribed, indicating they had not given consent to receive email marketing.
Due to compliance requirements, including GDPR and other email marketing regulations, we are legally required to respect each contact’s consent status. This means that our support team cannot convert non-subscribers into subscribers on your request, override their consent settings, or send promotional content to individuals who have not opted in. This is a safeguard to protect both senders and recipients, and ensures deliverability and compliance for everyone.
On the billing side, our support team informed you that refund reviews can take up to 48 hours, and your request was processed within that communicated timeframe. In addition, any refunds must be handled in accordance with our Terms of Service, and your case was succesfully processed following those guidelines.
We’re truly sorry that the experience felt disappointing, and we appreciate you sharing your perspective. Our team remains available if you have any further questions or require additional clarification.
Very helpful help desk agent
When I reached an actual help desk agent, the experience was smooth and the guidance clear. Burak performed quickly and precisely.
27 november 2025
Review zonder uitnodiging
Antwoord van Omnisend
Thank you for the review and for recognizing Burak’s quick and clear support — we’re glad he was able to help you resolve things smoothly. We appreciate your 4-star rating, and we’ll continue improving to deliver the kind of experience that earns all five.
So far so good
So far so good! I recently started using Omnisend for my new brand, Truthkins.com, and I'm pretty happy with the app and support.
I've tried Klaviyo and MailChimp in the past and I am sticking with Omnisend due to price, UI, support and ease of use.
23 november 2025
Review zonder uitnodiging
Antwoord van Omnisend
Thank you for the feedback. We’re glad Omnisend has been a strong fit for your new brand, and it’s great to hear the pricing, interface, and support made the move from Klaviyo and Mailchimp worthwhile. We’re here to help you keep building momentum as Truthkins.com grows.
Smooth Integration..
Smooth Integration to shopify and also easy to setup.
I have used many Email sending programs , this Is the easiest to use.,
23 november 2025
Review zonder uitnodiging
Antwoord van Omnisend
Thank you for the feedback. We’re glad to hear the Shopify integration and setup felt smooth, and that Omnisend stands out as the easiest tool you’ve worked with. It’s great to know the platform helps you move quickly and stay focused on growing your business.
Great experience with Emna tonight
Great experience with Emna tonight. I was frustrated and ready to give up on domain verification tasks. She was patient. Sent screenshots and helped guide me through the process and more.
21 november 2025
Review zonder uitnodiging
Antwoord van Omnisend
Thank you for sharing your experience. We’re glad Emna was there to guide you through the domain verification process and help turn a frustrating task into a clear, manageable one. Support moments like these are important to keeping your marketing running smoothly as you grow, and we’re happy she could assist.
DO NOT USE - Shocking Customer Service
Unfortunately Trust Pilot doesn't allow me to give zero stars, but I want to. I used their email marketing service to send out a few thousand emails. They had a promotion which I purchased for fixed number of emails with start and end date for the deal. Everything was ok until I realised they had been charging my card beyond the deal I had purchased WITHOUT my direct CONSENT. I did not directly authorise the payments, they just charged me monthly for a service I didn't use or authorise directly, they just opted me into a monthly charging plan without my consent. So naturally contacted them and they REFUSED POINT BLANK to refund me even though I did authorise the payments. AT NO Time did I re-enter my card details authorizing the monthly billing of my card and that's the whole truth and nothing but the truth. DO NOT use the email service as their customer service is shocking. This is sharp practice and if this is there idea of customer service god help them, because I won't be returning and I will be telling everyone why they shouldn't even think about using them either. Good news I contacted my helpful bank, who will challenge the payments and arrange for chargebacks if they don't want to give me my hard earned money back!
20 november 2025
Review zonder uitnodiging
Antwoord van Omnisend
Thank you for taking the time to share your experience. We’re truly sorry to hear about your frustration, and we fully understand how concerning unexpected charges can feel. We appreciate you giving us the opportunity to clarify what happened on our side so that everything is fully transparent.
When you activated the promotion, it applied a 30% discount to the first three months of a standard recurring subscription plan. This type of promotion doesn’t convert the plan into a fixed-term package — it simply reduces the cost of the first three billing cycles of an ongoing subscription. The recurring nature of the plan, as well as the price after the promotional period, was displayed during checkout and outlined in the Terms of Use agreed to when your account was created. In our Terms of Use, it is explicitly stated that subscriptions renew automatically unless cancelled, which is why the subsequent charges occurred.
To clarify how billing worked in your case: your card details were entered directly during the subscription activation process, which initiated a recurring plan immediately. Invoices and receipts were generated for each billing period and sent to you regularly. The subscription could be cancelled at any time from your account settings. Once a recurring subscription is activated, no additional monthly authorization is required for charges to be processed.
Based on this setup, the payments you received were processed under an active recurring subscription that remained open.
Regarding the dispute you initiated with your bank, you are absolutely entitled to challenge any charge you believe is incorrect, and we fully respect that right. We will cooperate with your bank throughout their review.
Once again, we’re genuinely sorry that your experience felt disappointing, and we appreciate you sharing your perspective. Your experience matters to us, and we’re here to help clarify anything that remains unclear.
Working with the Omnisend Partners…
Working with the Omnisend Partners Program has been one of the most genuinely supportive experiences I’ve had in the email marketing space. Unlike many platforms that feel transactional, Omnisend actually cares about helping brands grow. Their team is proactive, hands-on, and consistently goes above and beyond to make sure partners have the tools, support, and strategy needed to drive real revenue.
One of the biggest advantages is their pricing. Omnisend offers some of the lowest and most transparent rates in the industry, which makes it accessible for brands that need powerful automation without the inflated costs. For agencies managing multiple clients, this alone creates a huge competitive edge.
But what really sets Omnisend apart is how easy the platform is to use. After years of working inside Klaviyo, I was surprised at how much more intuitive Omnisend’s interface is. Building flows, segmenting audiences, and analyzing performance is faster, cleaner, and far less complicated. It’s the kind of platform that allows both experts and beginners to move quickly and confidently.
For anyone running e-commerce marketing or managing email for clients, Omnisend is the rare partner that actually feels like a partnership. They prioritize results, affordability, and ease of use, and it shows in every part of their program.
18 november 2025
Review zonder uitnodiging
Antwoord van Omnisend
Thank you for sharing such a detailed and generous review. We’re glad the Partner Program feels genuinely supportive and that the combination of hands-on guidance, transparent pricing, and an intuitive platform is helping you deliver stronger results for your clients. Hearing that Omnisend offers a smoother workflow than what you’ve experienced in Klaviyo means a lot — our goal is always to help partners grow efficiently and confidently. We’re grateful to be part of your success.
I would like to express my gratitude…
I would like to express my gratitude for your professionalism and the cordial reception.
Thank you, Rokas.
20 oktober 2025
Antwoord van Omnisend
Rokas out here making us all look good! 👏
Appreciate you taking a moment to drop such a kind note!
Got some problems with our email…
Got some problems with our email contact lists but the support was really few clicks away and even on Sunday! Explanation was detailed and they helped very quickly resolving the matter. Omnisend is great but even the greatest product becomes useless if you do not get the support you need when you need it. In case of Omnisend our experience has always been exceptional! Thumbs up!
16 november 2025
Review zonder uitnodiging
Antwoord van Omnisend
Thank you for sharing your experience. We’re glad our support team was able to help you resolve the contact list issue quickly — even on a Sunday. Reliable, timely assistance is a priority for us, and we’re grateful to hear it’s made a difference for you.
Great tool with amazing customer…
Great tool with amazing customer support. Loyalt customer for 6 years
15 november 2025
Review zonder uitnodiging
Antwoord van Omnisend
Thank you for your feedback — and for being with us for six years. We’re glad Omnisend continues to support your goals and that our customer support team has been helpful along the way.
We recently run into an issue with a…
We recently run into an issue with a disgruntled employee erasing all our planned campaigns for black friday. Omnisend were great in supporting us in proving what happened and then in recovering the campaigns. Honestly stellar stuff. Thanks guys!
13 november 2025
Review zonder uitnodiging
Antwoord van Omnisend
Thank you for sharing this experience with us. We’re really glad the team could step in quickly, help clarify what happened, and get your Black Friday campaigns restored without losing momentum. Situations like that are never easy, and we appreciate you trusting us to support you through it. We’re here to make sure your marketing keeps moving forward, even when surprises pop up.
Antwoord van Omnisend
Thank you for the great feedback! We’re glad our team could assist quickly and effectively — fast, reliable support is one of our top priorities.
By far the worst customer service i…
By far the worst customer service i received from them and their partners. We had to wait for over 7 months of agonising emails and our business was put on hold because of the intergration not been done. We were refeered by them to email Postman and shaun their director has kept pushing aside the project. we even sent numerouse complaints to their support@omnisend plartform and they simplly refused to assisst us.!!!!!! dont trust Email-Postman.uk and dont trust omnisend to handle their customers
27 februari 2025
Review zonder uitnodiging
Antwoord van Omnisend
Thank you for taking the time to share your experience. We’re truly sorry to hear that our agency partner did not meet your expectations and completely understand how frustrating this situation must have been for your business.
Please kindly note that our Partnerships team took your feedback very seriously. We’ve been in close correspondence with the agency you worked with, and we understand that the agency has already communicated that they’re unable to continue assisting you with resolving these challenges. To ensure you receive the support you need, our Partnership Manager has reached out and offered to connect you with another certified agency partner who can fully assist you in getting everything back on track.
From the technical side, it appears that your current setup is configured as a Shopify connection, which could explain the “API failed” errors you’ve been experiencing. Our Support team has already shared the steps required to resolve this issue, and we remain happy to collaborate further to ensure a smooth resolution and improved experience going forward.
customer support solved my issue
25 oktober 2025
Review zonder uitnodiging
Antwoord van Omnisend
Thank you for your feedback. We’re committed to fast, effective support so you can stay focused on what matters most. We’re glad we could resolve your issue quickly!
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