Omnisend has been so wonderful with our account migration and has handled it all, has been so responsive and supportive with any questions we've had. Highly recommend. Ruta is our account manager and... Toon meer
Bedrijf heeft geantwoord
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Migrating marketing apps is usually a complete nightmare when your Shopify theme has as much custom logic as ours does. I was seriously dreading the move. But the Omnisend team actually took the tim... Toon meer
Bedrijf heeft geantwoord
Honestly, big shoutout to our customer success manager, every quarterly call feels like catching up with someone who actually gets our business. Very helpful suggestions, always on the point, not just... Toon meer
Bedrijf heeft geantwoord
Verteilt auf all meine Mailaccounts verschiedene Spammails. Mehrmals am Tag. Seit mehreren Wochen. Erwartet eine aufwändige Abuse-Prozedur, wenn ein solcher Fall eintritt. Ernsthaft? Bekomme Spam... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Omnisend is an email and SMS marketing automation platform built for ecommerce from day one. More than 150,000 online brands use Omnisend to turn customer behavior into revenue on autopilot, returning an average of $79 for every $1 spent.* Connect your store in minutes, no developer needed. Pre-built flows for cart abandonment, welcome series, and back-in-stock alerts, 250+ email templates, popups, and global SMS and web push from the same platform. Describe a segment in plain language and get it instantly, or connect Omnisend to ChatGPT or Claude to run performance checks and draft campaigns in one conversation. Live chat and email support around the clock on every plan, in 6 languages. Big-platform features, up to 35% less. And if you switch, every list, flow, and template is moved free in 5 days. Refreshingly boring, in the best way possible.
Contactgegevens
Saint Katharine's Way 1, E1W 1YL, London, Verenigd Koninkrijk
- support@omnisend.com
- omnisend.com
4,4
Uitstekend
507 reviews
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Very responsive and helpful in…
Very responsive and helpful in resolving my queries.
24 oktober 2025
Review zonder uitnodiging
Antwoord van Omnisend
Thank you for your feedback. We’re committed to providing timely, helpful support so you can stay focused on growing your business.
My integration stopped working and…
** Edited**
My integration stopped working and getting support from OmniSend it very delayed. They take forever to get back to us.
I was facing an issue that in the end wasn't OmniSend but an issue with my host provider.
I love their service I just wish their support was more responsive.
12 oktober 2025
Review zonder uitnodiging
Antwoord van Omnisend
Thank you for updating your review — we truly appreciate your honesty. We’re really sorry our support response time didn’t meet your expectations. When an issue involves a third-party provider, it can add extra layers to the troubleshooting, and unfortunately, that sometimes means delays. Still, we know how important timely support is, and we’re actively working to improve that experience. We’re glad to hear you love the service, and we’ll continue doing our part to support your success, every step of the way.
You couldn't ask for better customer support
Omnisend customer service is always excellent. The bot gives clear instructions on basic 'how-to' queries (unlike so many of them), but there is never a problem getting through to a real person.
The team go to every length to assist you, even with things that are technically not their problem.
It's an easy-to-use platform if you have never done email marketing before and very good value.
14 oktober 2025
Review zonder uitnodiging
Antwoord van Omnisend
“You couldn’t ask for better customer support” — that’s the highest compliment we could hope for. Thank you! We’re glad to know both our support team and platform are helping you grow your marketing confidently and efficiently. Our goal is to make every step feel effortless, so you can focus on building your business while we handle the tech side.
They really help to make a smooth…
They really help to make a smooth transition. Denize and Alyssa are AMAZING!
8 oktober 2025
Review zonder uitnodiging
Antwoord van Omnisend
Thank you for the kind words! We’re thrilled Deniz and Alyssa made your transition seamless. Delivering great support during every step of the transition is something we take seriously, and we appreciate you recognizing our efforts.
Omnisend is a big NO for me!
I've tried to use their services, but unfortunately, it was a waste of time; this service is not as good as it seems. I prefer Sendvio instead, especially for my Shopify shop. Omnisend is a big NO for me!
1 oktober 2025
Review zonder uitnodiging
Antwoord van Omnisend
Thank you for taking the time to share your feedback. We’re sorry to hear that your experience with Omnisend didn’t meet your expectations and completely understand how disappointing that can feel after giving the platform a try.
We’d truly appreciate the opportunity to better understand which areas of the product or experience fell short of what you were looking for, and how we might improve. Your perspective is incredibly valuable to us, as it helps us continue enhancing both our product and support experience.
Please don’t hesitate to reach out to our team via in-app chat or by email at support@omnisend.com. We’d genuinely value the chance to learn more about your experience and hopefully turn it around.
First time using support
First time using support, almost immediate response and resolution with in minutes! Great
9 oktober 2025
Review zonder uitnodiging
Antwoord van Omnisend
Delighted to hear your first support experience was quick and effective. We’re always working to make sure every customer feels supported and confident in using Omnisend from the very first interaction.
When I started using Omnisend with my…
I started using Omnisend with my new Shopify AI website and was impressed from the start — I even gave them 5 stars. Today, I had my first real issue, and something amazing happened. The support team didn’t give up on me. Sanya went above and beyond to help and make sure I was happy. I’m very satisfied and pleasantly surprised by how everything turned out. They truly care about their customers.
4 oktober 2025
Review zonder uitnodiging
Antwoord van Omnisend
Thank you for updating your review and sharing your experience. We’re truly glad that Sanya was able to turn things around, resolve the issue, and make sure you felt fully supported. Hearing that your experience improved means a lot to us — that’s exactly what we aim for when challenges arise. Our goal is always to help our customers succeed and build lasting trust through genuine care and transparency. We’re grateful for your confidence in Omnisend and thrilled to have you with us.
I’ve been using Omnisend for about a…
I’ve been using Omnisend for about a year, and honestly, I strongly advise against it. Out of the blue, they discontinued WooCommerce support without any clear communication. When I tried reconnecting, I kept getting errors and contacted their customer support — which turned out to be an absolute disaster.
We were in touch for over a week. Different agents kept rotating in the same chat, asking me the same questions again and again. One of them (Maria) told me to disable automations inside Omnisend and then completely disappeared — now my automations cannot even be reactivated, leaving my email flows broken.
Other agents repeatedly suggested the same “solution”: disable Jetpack, which is a critical plugin for WordPress. After involving WordPress support to disable/re-enable Jetpack, my WooCommerce settings got corrupted — I now need to reinstall WooCommerce payments, shipping, and more. Despite all this, Omnisend still throws the same connection error.
The worst part is that the Omnisend team clearly does not understand their own product, nor how WooCommerce actually works. They wasted my time, broke my site’s setup, and never fixed the original issue. Extremely unprofessional and unreliable.
If you’re on WooCommerce or WordPress, avoid Omnisend at all costs.
2 oktober 2025
Review zonder uitnodiging
Antwoord van Omnisend
Thank you for taking the time to share your experience. We’re truly sorry to hear about the difficulties you’ve encountered and completely understand how frustrating this must have been — especially after investing time and effort into setting everything up.
After reviewing the case, our team found that the potential issue might be caused by your store’s API rate-limiting requests (429 - Too Many Requests), which prevented Omnisend from maintaining a stable connection. While your credentials were correct, the store’s system was temporarily blocking further requests to avoid overload. This is why reconnecting resulted in recurring errors.
We realize how disruptive this situation was for your business and regret that it led to temporarily paused workflows. Our team has shared a few potential next steps with you directly in the ongoing communication, and we’d be happy to continue working with you or your developer to get your connection restored.
We appreciate your patience throughout this process and remain committed to helping you get things back on track.
Update: The issue appeared to be related to hosting provider limitations on the /wp-json/wc/v3/ endpoint. After collaborating with the hosting provider, we made the necessary adjustments on their side to ensure Omnisend requests are processed successfully. According to the latest logs, 429 errors are no longer occurring, and the issue has been fully resolved.
Schnelle Hilfe über den Chat- Support
Schnelle Hilfe über den Chat- Support. Gute Angebote und Einstellungsmöglichkeiten.
19 september 2025
Review zonder uitnodiging
Antwoord van Omnisend
Vielen Dank für Ihre Bewertung. It’s great to hear our chat support provided quick help and that you’re making the most of our features and offers. Your success is what we always strive to support.
Problem after problem with this…
Problem after problem with this provider for our email marketing.
Stores shut down on a number of occasions, then brought online, then shut down again.
Never an answer as to why, or any guidance on anything that needs to be changed. Support may as well not reply, when they do it's just copy paste messages with zero actual assistance.
Chose a different provider.
16 september 2025
Review zonder uitnodiging
Antwoord van Omnisend
Thank you for taking the time to share your feedback. We’re sorry to hear about your experience and understand how frustrating this must have been. At Omnisend, we take compliance with our Anti-Spam Policy very seriously to ensure that all our users operate in line with industry standards and regulations. This is an integral part of maintaining a safe and effective email marketing environment for everyone.
When accounts are found to be in violation of this policy, our Compliance team is required to take action, which may include account suspension. While we’re unable to share specific details regarding individual evaluations, we hope the information outlined in our Anti-Spam Policy helps provide clarity on how these decisions are made.
Our anti-spam policy can be found here: https://www.omnisend.com/anti-spam/
I am new to omnisend
I am new to omnisend, and although I am still setting up my store the layout and usability for a startup such as myself is much appreciated and I can see we will grow with omnisend helping us to get there.
16 september 2025
Review zonder uitnodiging
Antwoord van Omnisend
Welcome aboard! We’re so excited to be part of your journey from day one. We’re glad the platform’s layout and usability are already making a difference. As your business grows, we’re committed to being a reliable partner in helping you reach your customers and drive results.
Great support -Thanks Burak!
9 september 2025
Review zonder uitnodiging
Antwoord van Omnisend
Thank you for your feedback! We’re thrilled Burak could support you so well — our goal is always to take care of the heavy lifting so you can focus on what matters most.
Asistencia muy eficiente por parte de Maria
Asistencia muy eficiente por parte de Maria, que ha ayudado a resolver varias dudas que tenía. Un 10 en atención y paciencia!
6 september 2025
Review zonder uitnodiging
Antwoord van Omnisend
¡Muchas gracias por compartir tu experiencia! We’re delighted to hear Maria was able to support you with patience and efficiency. It’s wonderful to know our team is helping you feel confident using Omnisend. We’ll be here anytime you need us.
Had trouble connecting my big cartel…
Had trouble connecting my big cartel store and they gave personalized and prompt attention. They system was quick to get from automated support to human help. This meant alot to me. Recommend.
4 september 2025
Review zonder uitnodiging
Antwoord van Omnisend
Thank you for sharing your experience. We’re glad our support team could provide quick, personalized assistance to get your Big Cartel store connected. Your recommendation means a great deal to us.
Great better than Klaviyo in my opinion
Great better than Klaviyo in my opinion
2 september 2025
Review zonder uitnodiging
Antwoord van Omnisend
It’s great to know Omnisend feels like a better fit for you compared to other platforms. We’ll keep focusing on making it easy, powerful, and reliable — because at the end of the day, your opinion is what matters the most for us.
Poor Customer Service and Grey Areas in Communication
I have an account with Omnisend. Their representative emailed me from official email address saying I will not be charged for unsubscribed contacts.
My total email contacts are 4600. My subscrbed contacts were little over 3200 when I subscribed. They billed me for 3500 contacts.
Now after a week they blocked me to send campaign saying my unique contacts are 3502. Even today total subscribed emails are 3240. Their AI gave me generic response. When I got connected to customer service person, she also gave me generic response. She ignored the snapshots I sent about email proof, the screenshot of my live account and questions related to it. Instead, she replied like good news more contacts more customers, suggested to delete inactive customer to reduce billing and also mentioned that billing plans are determined basis both subscribed and unsubscribed contacted. Till now she had already ignored my screenshots and messages. I did share again then no response.
19 augustus 2025
Review zonder uitnodiging
Antwoord van Omnisend
Thank you for taking the time to share your experience with us. We’re truly sorry to hear that your recent interaction with our support team left you feeling frustrated, that’s not the kind of experience we want for our customers.
We’ve carefully reviewed the details of your case, including the screenshots you provided, and we’d like to clarify a key point: while your billing is always based only on subscribed email contacts, the fixed tier plan also has a monthly reach limit. This counts the unique people you engage across different channels (email, push, SMS), not just subscribers. That’s why your account reflected 3,502 unique contacts reached, even though your subscribed list was around 3,240.
We completely understand how this could feel unclear and confusing, and we take responsibility for not making it more transparent from the start. We’ll be reviewing how we explain these details going forward, so other customers don’t run into the same situation.
Our team has already shared some steps you can take if you’d like your limit to apply only to email (such as pausing push notifications), but we’d be more than happy to continue working with you directly to ensure the plan best fits your needs.
Your feedback is very valuable, and we’ll use it to improve how we communicate these details moving forward.
Great service
Great service, I want some DNS setting and Ominsend did not spare a moment in responding to my issue.
I Suggest Ominsend service for sending email campaigns.
13 augustus 2025
Review zonder uitnodiging
Antwoord van Omnisend
Happy we could resolve your setup without delay! Your recommendation means a lot, and we look forward to supporting your future marketing efforts.
Great platform for small businesses
Great platform for small businesses. Weve been using Omnisend now for almost 2 years and are very happy with the platform. Although it could use some more multilingual support, the overal experience is excellent! Highly recommended.
14 augustus 2025
Review zonder uitnodiging
Antwoord van Omnisend
It’s wonderful to hear that Omnisend has been supporting your business for almost two years! We appreciate your note on multilingual support — it’s feedback like yours that helps us grow alongside you.
By far the best email/marketing…
By far the best email/marketing automation software I've used (and I've tried a lot). They also have a free tier which is incredible and essential for small businesses that are just starting! The only reason I gave it 4 stars is because it's a bit of a smaller company (compared to something like mailchimp), so for some things I have to program an automation through make.com or zapier, but I don't mind too much!
12 augustus 2025
Review zonder uitnodiging
Antwoord van Omnisend
We’re so glad Omnisend has been the best fit for your marketing — and that our free tier has helped support your start. We’re always working to expand our capabilities, and your feedback helps guide what’s next.
It's really easy to connect this email…
It's really easy to connect this email marketing app with Woocommerce, and also simple to set up automations that run when something happens in Woocommerce. I really love the dynamic discount codes feature in Omnisend, discount codes we send in newsletter and automated emails are created automatically - unique for each customer. Only thing I would love to see is an option to preview product images right in the customer's inbox so they see them before even opening the email.
15 juli 2025
Review zonder uitnodiging
Antwoord van Omnisend
It’s great to know Omnisend is making WooCommerce marketing simple for you, from smooth automations to dynamic discount codes that drive conversions. We’re all about giving you tools that help your business grow, and your product image preview suggestion is exactly the kind of insight that helps us get better.
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