Omnisend has been so wonderful with our account migration and has handled it all, has been so responsive and supportive with any questions we've had. Highly recommend. Ruta is our account manager and... Toon meer
Bedrijf heeft geantwoord
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Migrating marketing apps is usually a complete nightmare when your Shopify theme has as much custom logic as ours does. I was seriously dreading the move. But the Omnisend team actually took the tim... Toon meer
Bedrijf heeft geantwoord
Honestly, big shoutout to our customer success manager, every quarterly call feels like catching up with someone who actually gets our business. Very helpful suggestions, always on the point, not just... Toon meer
Bedrijf heeft geantwoord
Verteilt auf all meine Mailaccounts verschiedene Spammails. Mehrmals am Tag. Seit mehreren Wochen. Erwartet eine aufwändige Abuse-Prozedur, wenn ein solcher Fall eintritt. Ernsthaft? Bekomme Spam... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Omnisend is an email and SMS marketing automation platform built for ecommerce from day one. More than 150,000 online brands use Omnisend to turn customer behavior into revenue on autopilot, returning an average of $79 for every $1 spent.* Connect your store in minutes, no developer needed. Pre-built flows for cart abandonment, welcome series, and back-in-stock alerts, 250+ email templates, popups, and global SMS and web push from the same platform. Describe a segment in plain language and get it instantly, or connect Omnisend to ChatGPT or Claude to run performance checks and draft campaigns in one conversation. Live chat and email support around the clock on every plan, in 6 languages. Big-platform features, up to 35% less. And if you switch, every list, flow, and template is moved free in 5 days. Refreshingly boring, in the best way possible.
Contactgegevens
Saint Katharine's Way 1, E1W 1YL, London, Verenigd Koninkrijk
- support@omnisend.com
- omnisend.com
4,4
Uitstekend
507 reviews
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Antwoord van Omnisend
Thanks for the kind words! We’re all about keeping things simple and effective, so you can focus more on growing your business, not figuring out the tech.
Esse é o poir software de email…
Esse é o poir software de email marketing que já usei qualquer alteraçãozinha que fizer no seu email, já fica bloqueado e não consegue mais fazer nada. É por obrigação usar o modelo que já lhe atribuiram, e sendo sincero é muito horrivél. Melhorem a parte de edição de email. Um bom email tem que ter um bom design não é só pegar e largar.
10 juli 2025
Review zonder uitnodiging
Antwoord van Omnisend
Thank you for taking the time to share your feedback with us.
We’re truly sorry to hear that your experience with our email editor has been frustrating. From what you’ve described, it seems you've encountered an issue related to email formatting and template editing. There’s actually a simple yet effective way to resolve this, and our support team would be more than happy to guide you through it and help tailor your content exactly the way you need.
Unfortunately, we weren’t able to identify your account, and you haven’t responded to Trustpilot’s invitation to share your contact details. To get this sorted quickly, please reach out to our support team via in-app chat or by emailing us at support@omnisend.com — we’re here and ready to help you get the most out of Omnisend.
Antwoord van Omnisend
Effortless and crazy useful? We’ll take that badge with pride. Thanks a ton!
Amazing platform at the right price
3 juli 2025
Review zonder uitnodiging
Antwoord van Omnisend
Right price, amazing platform – we love the way you think. Thanks for making our day!
Great content
We've had great experiences with linkbuilding with them. Their content produced is high quality and human written, and they pay in a timely manner
17 juni 2025
Review zonder uitnodiging
Antwoord van Omnisend
We really appreciate the feedback! It means a lot to know you’re happy with how things are going. We’re here to keep supporting your success, every step of the way!
Fixed my issue the first time
Fixed my issue the first time. Professional all the way around. Cheers!
15 juni 2025
Review zonder uitnodiging
Antwoord van Omnisend
Getting it right the first time and doing it with professionalism — that’s the gold standard we hold ourselves to. Thanks for letting us know we hit the mark!
They were curteous and really answered…
They were curteous and really answered my questions with no delay. Informed me very well on their services. Great customer service thus far.
10 juni 2025
Review zonder uitnodiging
Antwoord van Omnisend
Thanks so much! We’re happy to hear the support felt fast, informative, and respectful — just the way it should. We appreciate you being with us and look forward to continuing to support you!
Omnisend love
I love omnisend- Its so easy to use and the team responds really fast to any enquiry. It makes it quite quick to create a newsletter and I love the stats too.
9 juni 2025
Review zonder uitnodiging
Antwoord van Omnisend
We’re feeling the Omnisend love — and sending it right back! 💚
So glad to hear the platform’s been easy to use and that our team’s been quick to support you. Thanks for the kind words and for making us part of your email marketing efforts!
Antwoord van Omnisend
Fast replies and top-notch support are kind of our thing — glad you noticed! Appreciate you taking the time to share it.
I experienced a couple of fraudulent…
I experienced a couple of fraudulent charges cuz I shared my credit card online before. But Omnisend totally refund me and do not cause any my financial loss. Customer services are extremely helpful, thank you all!
2 juni 2025
Review zonder uitnodiging
Antwoord van Omnisend
Thank you for the kind feedback — and we're really happy to hear the issue was fully resolved without any financial loss. We know how stressful fraudulent charges can be, and it means a lot that you felt supported and safe with Omnisend. If anything ever comes up again, you can count on us.
I really appreciate Burak
I really appreciate Burak, he was very patient, knowledgeable and greatly helpful for helping me resolve my dns issues. I hope I can use him everytime I need assistance. Awesome!
1 juni 2025
Review zonder uitnodiging
Antwoord van Omnisend
Thank you for such thoughtful feedback! We're proud to have Burak on the team — he always goes the extra mile. It's great to know his guidance helped you through a tricky setup. We'll be here anytime you need a hand.
Antwoord van Omnisend
Great to hear you're having a top-notch experience all around! Big thanks for the shoutout and trust!
Dilara was most helpful
30 mei 2025
Review zonder uitnodiging
Antwoord van Omnisend
Our goal is to make sure you never feel stuck, and it’s great to know your experience reflected that. Thanks for taking a moment to share this!
Mathías was very informative and…
Mathías was very informative and helpful. He understood my issue and provided solutions to resolve it. As a retired Customer Service Manager, I can say that his customer service skills are very good. It was a pleasure having him assist me. Thank you, Mathías!
29 mei 2025
Review zonder uitnodiging
Antwoord van Omnisend
Thank you for the kind and thoughtful feedback! As a former Customer Service Manager, your words truly carry weight — and we’re thrilled Mathías delivered the kind of support that stood out to you. We’ll make sure he sees your message. It was a pleasure assisting you, and we’re here anytime you need us!
Antwoord van Omnisend
We’ll never get tired of hearing that — thank you! 🙌 We’re always here to help.
I had a scammer bot test credit cards…
I had a scammer bot test credit cards on my store checkout. They made 57 orders before I caught what was happening. Because there is an order against the customer name in Shopify, I can't delete the account, so the email keeps getting synced to Omnisend. Dilara was so kind to me (I was very upset) and while the problem comes from Shopify, so the syncing can't be disabled, Dilara helped me to do what we can. I set them to unsubscribed on the Shopify side, which updated in Omnisend, so at least they are not part of any flows, or counting to my subscriber count.
The whole Omnisend support team are always so kind, and do what they can to help. Even when there's no solution to the problem, they always try to find the closest thing possible to make the situation better. And no question is considered stupid, or too small to ask. I've never felt so well-supported by any service provider before.
29 mei 2025
Review zonder uitnodiging
Antwoord van Omnisend
We’re so grateful for your kind words. Situations like this can be incredibly stressful, and we’re proud that Dilara could guide you with empathy and clarity. While we wish we could solve every issue at the root, it means everything to us that you felt genuinely supported and not alone in the process. We’re always here for you — no question too small, and no concern unimportant.
GREAT CUSTOMER SUPPORT FROM BARUK AND…
GREAT CUSTOMER SUPPORT FROM BARUK AND SANYA
28 mei 2025
Review zonder uitnodiging
Antwoord van Omnisend
Now that’s a dream team! 🙌 Big thanks for the shoutout to Baruk and Sanya — we’re so glad they had your back and made the support experience a great one!
I find the support staff really helpful
I find the support staff really helpful. You’re not waiting too long to be allocated support and they do like to fix the issue. You’re not left on your own trying to sort out a problem. It’s one of the strengths of Omnisend.
27 mei 2025
Review zonder uitnodiging
Antwoord van Omnisend
Thank you for the thoughtful feedback! We're so glad to hear our support team has made a real difference. Quick responses, real solutions, and never leaving you hanging — that’s exactly what we strive for. It means a lot to hear that you see it as one of our strengths!
Amazing customer service
Amazing customer service from Omnisend. I was having some difficulty figuring out how to verify my domain and was helped by several reps who all offered exceptional customer service. Dilara responded to my first email for help. When she was off, Chaymae took over, but it was late and I decided to tackle it in the morning. Mathias reached out when one of the three codes I entered wasn't working and helped me correct the issue. Then Dilara came back to make sure everything was resolved and I didn't need anymore assistance. I got the problem resolved in less than12 hours. Amazing team work and amazing team.
26 mei 2025
Review zonder uitnodiging
Antwoord van Omnisend
Three reps, one fast solution, and zero stress — that’s how we like to do things! 😄 Huge shoutout to Dilara, Chaymae, and Mathias for making it seamless from start to finish. We’re so glad you felt supported every step of the way. Thanks for the kind words and for being part of the Omnisend community!
Omnisend makes it very easy for…
Omnisend makes it very easy for everyone and the customer service is like no other. Dilara did exaclty as I ask. she made it simple. fast. and easy to understand. She secured the bag with this one.
22 mei 2025
Review zonder uitnodiging
Antwoord van Omnisend
We’re all about keeping things easy and clear — and it sounds like Dilara delivered on every front! Huge thanks for the kind words. We’re lucky to have her, and even luckier to support customers like you!
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