Omnisend has been so wonderful with our account migration and has handled it all, has been so responsive and supportive with any questions we've had. Highly recommend. Ruta is our account manager and... Toon meer
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
Migrating marketing apps is usually a complete nightmare when your Shopify theme has as much custom logic as ours does. I was seriously dreading the move. But the Omnisend team actually took the tim... Toon meer
Bedrijf heeft geantwoord
Honestly, big shoutout to our customer success manager, every quarterly call feels like catching up with someone who actually gets our business. Very helpful suggestions, always on the point, not just... Toon meer
Bedrijf heeft geantwoord
Verteilt auf all meine Mailaccounts verschiedene Spammails. Mehrmals am Tag. Seit mehreren Wochen. Erwartet eine aufwändige Abuse-Prozedur, wenn ein solcher Fall eintritt. Ernsthaft? Bekomme Spam... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Omnisend is an email and SMS marketing automation platform built for ecommerce from day one. More than 150,000 online brands use Omnisend to turn customer behavior into revenue on autopilot, returning an average of $79 for every $1 spent.* Connect your store in minutes, no developer needed. Pre-built flows for cart abandonment, welcome series, and back-in-stock alerts, 250+ email templates, popups, and global SMS and web push from the same platform. Describe a segment in plain language and get it instantly, or connect Omnisend to ChatGPT or Claude to run performance checks and draft campaigns in one conversation. Live chat and email support around the clock on every plan, in 6 languages. Big-platform features, up to 35% less. And if you switch, every list, flow, and template is moved free in 5 days. Refreshingly boring, in the best way possible.
Contactgegevens
Saint Katharine's Way 1, E1W 1YL, London, Verenigd Koninkrijk
- support@omnisend.com
- omnisend.com
4,4
Uitstekend
507 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Perfect customer service.
I had an issue with a webinar I wanted to attend, I emailed them, within a few hours they replied, in depth and completely solved my problem in a friendly and approachable tone. What more could you want from customer service?
21 mei 2025
Review zonder uitnodiging
Antwoord van Omnisend
What more could you want from customer service? We’re hoping… not much! 😄 Thanks so much for the great feedback — we’re thrilled our team could help out quickly and keep things friendly along the way.
Amazing thank you Dilara!
20 mei 2025
Review zonder uitnodiging
Antwoord van Omnisend
We’re so happy to hear you had a great experience! Your kind words mean a lot, and we’ll definitely let Dilara know she made a difference. We’re here anytime you need us!
Even I have only a Free Plan
Even I have only a Free Plan, the support was fast and very accurate!
I also like the products possibility to automate Email to my customers and the nice and elegant style!
16 mei 2025
Review zonder uitnodiging
Antwoord van Omnisend
Thank you for the kind words! We’re especially glad to hear our support team was fast and accurate — even on the free plan. That’s something we’re proud of, because we believe everyone deserves great service, no matter their tier. We’re here to support you at every stage — free or paid!
My experience with Dilara
Nothing was too much trouble, and technical advice and support was given both patiently and courteously.
16 mei 2025
Review zonder uitnodiging
Antwoord van Omnisend
This is exactly the kind of experience we want every customer to have — support that’s patient, clear, and genuinely helpful. Thank you for highlighting Dilara’s care and effort. We’ll make sure you continue to feel supported every step of the way!
Antwoord van Omnisend
Very good reviews like this one = big smiles all around! 😊 Thanks for the shoutout to Dilara — she’ll be so happy to know she made your day a little easier.
Absolute worst customer service
Absolute worst customer service. They created an absolute disaster by stopping one of my emails. Refused to restart it and refused to help me with it. The ones sent had four out of 1500 marked as spam or 0.24% rate. The continually refuse to answer basic questions like "what is the message ID" because I can't see it in the platform. Or did links stop working on emails already sent. They will not help American customers any more.
13 mei 2025
Review zonder uitnodiging
Antwoord van Omnisend
Thank you for your feedback, and we’re truly sorry to hear your experience with Omnisend didn’t meet expectations. We aim to provide timely and helpful support to all customers — regardless of location — so it’s disappointing to hear you felt otherwise.
From your description, it appears your campaign was paused due to a higher spam complaint rate, which triggers our automatic protection system to safeguard your sender reputation and deliverability. This is a common industry practice when the complaint rate exceeds 0.1%.
In such cases, our team typically shares guidance on how to resolve the issue and safely resume sending. We regret if this wasn’t clear or if your questions — such as about the message ID or link behavior — weren’t fully addressed.
Unfortunately, we were unable to locate your account details from the review alone. To properly assist you, we’ve sent you an information request via Trustpilot. Once we receive your account details or associated email address, we will be more than happy to review the entire case, revisit the paused campaign, and address any open questions you may have — including the message ID and any concerns regarding email links.
We appreciate your feedback, as it helps us identify where we might improve. We truly hope to resolve this situation to your satisfaction.
Happy and Satisfied
Happy and Satisfied
Dilara understood the question and gave the solution by including the correct working link to solve the issue.
12 mei 2025
Review zonder uitnodiging
Antwoord van Omnisend
We’re all about making things easy for you — and sounds like Dilara delivered just that! 😄 Glad she understood exactly what you needed and helped you get it sorted fast. Thanks for trusting us to support you — we’ll keep showing up with that same energy every time!
Dilara is really nice she solved all my…
Dilara is really nice she solved all my question quickly
8 mei 2025
Review zonder uitnodiging
Antwoord van Omnisend
Thank you for the great feedback! We’re so proud to have Dilara on the team, and it’s fantastic to hear she helped resolve everything quickly — that’s exactly the kind of support we aim to provide. We’ll be sure to pass along your kind words!
I have only a year in experience with…
I have only a year in experience with ecommerce and have tried email octopus and send pulse.
Omnisend has better options for a lower price and doesn't automatically blacklist my website's server for spam before I ever get a chance to start up.
I know they have to be VERY careful with people spamming, but I have a very small customer base (that I'm growing with Omnisend!) but I think a good balance is needed.
The templates are great and the editor is good. I love the reports for my campaigns.
2 mei 2025
Review zonder uitnodiging
Antwoord van Omnisend
Thank you for the thoughtful and detailed review! We’re so glad to hear Omnisend has provided more flexibility and value for you, especially as you grow your ecommerce business. We completely understand the need for a balance between strong security and giving businesses the room to get started — and we’re happy to hear it’s been a smooth experience for you so far. It’s great to know you’re enjoying the templates, editor, and campaign reports too. Thanks for trusting Omnisend to support your growth — we’re excited to be part of your journey!
Excellent customer support!
Their interface is extremely easy to navigate and use. No problems at all. Excellent customer support. Top 1 email marketing app for Shopify!
1 mei 2025
Review zonder uitnodiging
Antwoord van Omnisend
Wow — top spot? Now that’s a title we’re proud of! 🚀 Thanks for the awesome review. We’re thrilled the platform’s been smooth sailing and that our support team has had your back. Being your go-to app for Shopify means a lot to us. We’re here to keep things running smoothly anytime you need!
1st class platform
The Omnisend platform is so intuitive to use, with great features and updates always seem to be on the way.
Importantly (for me), the customer service is first class. Thanks to all at Omnisend. Even the AI help bots seem to get it!
1 mei 2025
Review zonder uitnodiging
Antwoord van Omnisend
Five-star feedback all around — thank you! 🎉 We’re so glad you’re loving the platform’s ease of use and constant improvements (with more always on the way!), and we’re extra proud that our customer support (human and AI alike!) is hitting the mark. Thanks for sharing your experience — We appreciate your support and look forward to growing with you!
She helped me get my form added to my…
She helped me get my form added to my site built with Replit. She figured out the technical stuff.
28 april 2025
Review zonder uitnodiging
Antwoord van Omnisend
Thank you for the great feedback! We're so happy to hear our team could help you get your form up and running, even with the technical twists. That's exactly what we’re here for — making sure everything works smoothly, no matter the setup. Thanks again for trusting Omnisend to support you!
Muy fácil de usar y funciona…
Muy fácil de usar y funciona correctamente. Me gustó mucho
28 april 2025
Review zonder uitnodiging
Antwoord van Omnisend
¡Muchas gracias por tu reseña tan positiva!
Hearing that Omnisend was easy and enjoyable for you truly makes our day. We’re grateful for your support and excited to keep helping you grow!
I'm Not Marketing Savvy - They Made It Easy.
I am doing the final touches before I launch my brand- and tbh setting up email marketing hasn't been something I've looked forward to, at all. I picked this app mostly due to the high review count, but they also had a fair pricing tier compared to other apps I looked into. So far, the set up has been really easy, esp if you take 10 minutes to watch the lessons they provide. Pretty excited that this part of the journey was set-up to go within a night.
22 april 2025
Review zonder uitnodiging
Antwoord van Omnisend
From “not marketing savvy” to fully set up in a night? We’d call that a win! 🙌
Thank you so much for the thoughtful review and congratulations on being so close to launching your brand! That’s such an exciting milestone, and we’re honored to be part of the journey.
We know email marketing can feel overwhelming at first, so it’s great to hear that Omnisend made the setup simple and stress-free. The fact that you found value in our lessons and got everything ready in one evening? That’s exactly the kind of experience we hope to deliver.
We’re thrilled you found a plan that felt fair and easy to get started with. When a tool lets you focus more on your launch and less on tech headaches, we know we’re doing something right.
Wishing you a smooth and successful launch — we’ll be right here if you need us!
L’assistenza con Buraq di omnisend è…
L’assistenza con Buraq di omnisend è stata assolutamente perfetta! Ha risolto il problema
16 april 2025
Review zonder uitnodiging
Antwoord van Omnisend
Siamo felicissimi di sapere che Burak ti ha aiutato alla grande!
Thanks so much for sharing your experience. Great support is what we aim for, and it’s amazing to know we delivered!
Dilara was absolutely amazing
Dilara was absolutely amazing! Every time I have contacted Omnisend's support, the help has been incredible- thank you!
17 april 2025
Review zonder uitnodiging
Antwoord van Omnisend
Thank you so much for the kind words — this absolutely made our day!
We’re thrilled to hear that Dilara was such a standout during your support experience. She puts a lot of heart into what she does, and knowing it made a difference means the world to us. It’s also wonderful to hear that your experiences with our team overall have been consistently positive. That kind of feedback keeps us going, and we’ll be sure to share this with Dilara (though fair warning, she might frame it 😉).
Thanks again for your trust and support — we’re so glad to have you with us!
Spam spam and more spam from this…
Spam spam and more spam from this providers customers. Has a lack of due diligence and let's them send non-GDPR compliant emails at least once a day to consumers. Absolute joke. Reported to ICO.
——
updated in response to comment
——
This was Omnisend as confirmed by their own abuse team and I quote:
“ Hello,
Thank you for contacting Omnisend.
Thanks to your report we tracked the sender and conducted
an investigation of their mailing practices.
We also removed your email address from their database
so you should not receive any more messages from this source.
Please let us know in case of any more issues with unsolicited
emails sent from our system.
---
Omnisend Anti-Abuse Team”
-- Update to most recent comment --
"At Omnisend, we have a strict zero-tolerance policy towards spam, as clearly outlined in our Terms and Conditions and Anti-Spam Policy. We actively monitor for non-compliant practices and have dedicated measures in place to identify and remove users who violate these standards."
Except you don't, you've allowed the user to spam people multiple times a day for over a month and didn't notice. You've failed the internet, made excuses and had to change your reply because you were called out.
16 april 2025
Review zonder uitnodiging
Antwoord van Omnisend
Thank you for taking the time to share your feedback and for bringing this matter to our attention.
At Omnisend, we have a strict zero-tolerance policy towards spam, as clearly outlined in our Terms and Conditions and Anti-Spam Policy. We actively monitor for non-compliant practices and have dedicated measures in place to identify and remove users who violate these standards. Our abuse desk handles every report we receive with care and urgency. You can report any such concerns directly to anti-abuse@omnisend.com.
As confirmed by our Anti-Abuse Team, your report allowed us to track down the sender, review their mailing practices, and take appropriate action. Your email address was also removed from their database to prevent any further unwanted communication.
While we implement multiple layers of protection to detect and filter out non-compliant behavior, it's important to clarify the GDPR responsibility structure: Omnisend, as the Data Processor, provides the platform and tools, but the ultimate responsibility for compliance lies with the Data Controller — our customer — who determines the purpose and means of the data processing.
We understand how frustrating unwanted emails can be and truly appreciate you raising this concern. Please know that we are committed to safeguarding recipients' rights and ensuring responsible email practices across our platform.
Great support - again & again
Once again - quick and right on point answers from Omnisend - support is great !
16 april 2025
Review zonder uitnodiging
Antwoord van Omnisend
Again and again — you’re making us smile over here! 😄
We’re so glad to hear our support team continues to hit the mark. Thanks for taking the time to share your experience — it truly means a lot!
everything was perfect
10 april 2025
Review zonder uitnodiging
Antwoord van Omnisend
"Everything was perfect"? You're making us blush over here! Thanks for the kind words — we're thrilled you had a great experience.
Quarterly calls that matter
Honestly, big shoutout to our customer success manager, every quarterly call feels like catching up with someone who actually gets our business. Very helpful suggestions, always on the point, not just ticking boxes. Over the past year, we've seen sales go up, definitely not coincidence. Would love to see product reviews feature available for WordPress stores too, that would be cherry on the top.
8 april 2025
Review zonder uitnodiging
Antwoord van Omnisend
Honestly, this review? Chef’s kiss. 👌
Huge shoutout right back to you for such thoughtful words — and for making our Customer Success Manager feel like part of your team! Hearing that those quarterly calls actually resonate (and aren't just box-ticking marathons) reminded us why we love doing what we do.
We’re over the moon that you’ve seen sales rise over the past year — definitely not a coincidence, and absolutely something to celebrate. As for the product reviews on WordPress… noted, and very much appreciated. We love a good “cherry on top” idea!
Thanks again for being awesome. We're lucky to be growing with you!
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.