Peloton (United Kingdom) Reviews 

I really love that I can choose my own music — that’s such a great feature. I enjoy many of the rides, but at times I feel the instructors talk a little too much. Personally, I’d prefer the option to hear just the essential ride cues and coaching, without the added personal stories or singing. Sometimes I simply want to focus on the music and follow the instructions on the bike. It would be great if there were a setting that allowed for a more streamlined, instruction-only experience.

Thank you Carlos from Peloton's care team - I appreciate you helping me today. I cannot say as much for your service team.

To the wider Peloton support team, I'd like to submit feedback on our experience today. I'm not normally one to complain, but in this case, this service was incredibly badly handled and I am writing a public review echoing as much, as other customers shouldn't experience such bad customer service.

As a summary;
I own both your Bike and Tread - a considerable financial outlay for me, from the outset.
Before today, I was a subscriber for years. The total Peloton spend from my account alone would be over £6K by now, if not £8K.
The service costs £190, as I have two machines, which in itself is a huge amount of money just to keep something working, for which I already pay a membership. I can't think of any other company doing this (I have a rower where servicing is free).

The appointment was booked in advance and due today. I was not sent a confirmation time yesterday, which I was told would be the case. Instead, the servicer sent me a text after 8AM today. My wife had to work from home and stay in the house to ensure someone was present to let your team member in. She was in the house, by the front door, with a view of our street, the whole hour of the appointment, before and after. Your service person called me whilst I was in a meeting and texted me telling me he/she was outside the property. They were not - my wife confirmed this and our Ring alarm shows absolutely no one from Peloton driving past or stopping at the property, despite his messages claiming otherwise.

So both a financial and a time sacrifice was committed by us for something that should have been routine. Carlos mentioned you have a policy of not knocking on doors, which is frankly unheard of. I don't even know what to say to that.

Carlos put through a refund for today and cancelled my Peloton membership to my request. I am so disappointed by your post-sales support. It really isn't in line with your marketing claims, by a long stretch. I also don't appreciate being lied to, by your service agent, as they were not outside our property.

Good luck continuing to operate this way in a market that has genuine customer-first players competing with you - Concept2, Hydrow, WaterRower being examples in good customer care.

Was lead to belive peloton were going to introduce longer running classes this year. Despite this the classes seem to be getting shorter and the majority of up coming running classes range from 15 minutes, 20 and 30 mins

💩 product 💩 service. Turns up damaged and say they will send the parts so I can repair! I don’t think so

I’ve been a loyal peloton customer for years, with both the bike, tread and a monthly membership. I’ve had the peloton tread for 3 years and its recently totally stopped working. Visits from peloton technicians have only made the issue worse and peloton can’t even call me back despite me asking to raise a formal complaint now multiple times. For a piece of kit that costs thousands of pounds, to break after 3 years with just a normal level of use seems like it’s terrible quality. This issue has been ongoing for months and each time peloton ask me to send them a video of the issue (which I do), only to then be asked to this all over again when they haven’t rectified the issue after a technician visit.
I’m frustrated that peloton don’t even have the decency to call me back. Honestly - it’s clearly a terrible product and the basic customer service is terrible too. I do not recommend.

I've been using Peloton for years and I love it. I'm mid-fifties and alternate between the bike, weights and Yoga with some meditation too. They have a huge amount of programmes. I've tried other ones but I couldn't gel with the instructors. I pay monthly and I love the way that I can skip a month if I'm going on holidays. It's well worthwhile.

Incredibly disappointed with the Peloton ecosystem. After spending thousands on the hardware, you are held to ransom with a disgraceful monthly fee. It was already outrageous at £39, but the hike to £45 a month is a joke. You pay for the bike, you pay for the electricity, and then you pay nearly £550 a year just to keep the screen working. This is mental money for online classes. Don’t get caught in this merry-go-round—the greed will be their downfall. In two years, they’ll be gone.

I tried to upgrade my membership from app to all access membership and was charged twice. When I got in touch with Hannah via app, she was really unhelpful and said there’s were nothing she could do! It’s extremely unclear and in my opinion bad practice from peloton. Customer service really poor and unhelpful

Lack of support whatsoever

Having ordered my cross training bike+ on the 7th December and spending a considerable amount on the premium product I am yet to receive it. This is due to the poor management / systems between XPO and Peloton. Having scheduled a delivery on the 17th December for the 22nd December I was told on the day by a staff member that many people wouldn’t be receiving theirs before Christmas due to a lack of product and surplus orders! When my product didn’t turn up on the 22nd I was told that this was due to a ‘glitch’ in the system and that I wouldn’t receive it until the 8th when no one will be home to receive it! Massive frustrations and if I hadn’t been considering the product for over a year I would be cancelling my order straight away!

Buying our Peleton has been a smooth and excellent service from the sales rep in the shop, to the delivery and set as well as the quality of the bike and classes available. We feel it has allowed us to step up our fitness regimes in quality and relevant intensity depending on the classes chosen. Really pleased with it all.

Great new bike. Perfect for home training

Customer service is appalling. Just found out Peloton have been taking double membership since February and say they only repay 60 days!
Be very careful and check your bank statements if you have more than one piece of equipment with them. Payments were being taken on the 18th and 27th of each month not really obvious on your bank statement.
Having gone on and checked other reviews it appears Peloton has been doing this to customers for a long time.

Don’t waste your money with this company, Customer service is non existent, placed an order £2500, ask them for a delivery date, “we don’t know” how can you be taking peoples money and have no information on when the bike will arrive, they have no information on their own stock, they simply say it’s down to the delivery company, if this is how they run the company I can see why it’s stock is on the decline, terrible

Great range of classes, swivel screen is brilliant, sound great: love love love it!

Loving the new bike

Luke at Peloton was excellent from start to finish, from showing me the bike and answering all my questions along the way. The communication was excellent from sale to delivery and in organising the bike fit. I couldn't speak more highly of the service I recieved.

Great customer service second to none
Bike is great to work out for spin classes too many to choose from you will never get bored great choice very professional instructors to keep you motivated

I love Peloton! The variety of classes is truly impressive and makes the experience worthwhile. From HIIT, Strength, and Pilates to countless options in Spinning and Meditation—and that’s just the beginning! The instructors are absolutely fantastic. Whenever I try someone new, I worry they might not measure up to my favorites, but I’m never disappointed. Each instructor brings their own unique style, which makes exploring different classes both rewarding and fun.

I was happy with my peloton bike initially and the membership subscription. After 18 months my bike started to rust and corrode. Peloton did not even reply to my email in which I asked for advice and support. My bike is well cared for in my home - not a garage . For an expensive piece of kit the bike should not rust and corrode.
My outdoor road bikes road in all weather never rusted like this indoor sports kit!
Poor show peloton !!