Peloton (United Kingdom) Reviews 

Product is great, variety is amazing and quality very good

Been a member for 3 years. Just bought a tread and it arrived damaged. It took a week of stress and chasing and they will only replace the base unit even though it was damaged inside the box and there is no guarantee that the rest is not damaged.
Cancelling all peloton membership now and getting rid of my bike.
Extremely disappointed.

Great service, delivery team were really good and helpful on set-up. Great product, really pleased with it

Loved it at beginning. Great classes but it is now too expensive. Should be tiered as a lot of stuff you don’t use but have to pay for it.

I stopped my membership but they continued charging me (on a different card to the one I cancelled). In October they also doubled the fee automatically. I wrote to their customer service more than 24 hours ago and I haven’t heard back yet.

I also saw that they charged me a used equipment fee of 95$ automatically without asking for permission or confirming with me first.

Peloton is a scam!!

DO NOT TAKE A FREE TRIAL… SCAM!!

I signed up for a free trail in June 25 …and tried to cancel it within the free trail period but they are still taking my monthly £28.99. I have:

Emailed peloton support
Tried to cancel via the app
Tried to cancel via Apple Pay

And today they took the £28.99 a month again.

So far a free trail has cost me £144.95!

And I’m going to have to pay again next month too unless someone steps in?

Worth every penny, a fantastic investment.

Lovely customer service - the only reason I can give for four stars is that the system kept emailing me the wrong size shoe to the size shoe that I had chosen on the website and I had to call in more than once, and it was not taken very seriously, it is time wasting… Other than that everything else has been excellent.

Great service and delivery. The New Cross bike + is amazing. Been using the app on a spin bike a while. The full bike experience is next level!

Owned a Peloton for 3 or 4 years with modest usage. Mechanics are solid and it gamefies fitness which i dind motivating. However, the screen stopped turning on-support investigated and told me it needs replaced at a cost of £337. I suggested I'd pay if they'd credit me with £337 worth of subscription. They have said no. Therefore I have a broken bike which is useless and they have an unhappy customer and no chance of future subscription revenue.

The sales assistant in John Lewis Trafford centre was extremely helpful. The bike plus cross train is amazing.

Purchased one of these used based on the fact they come with a large screen and that the bike looks like it has excellent build quality, then I started playing around with the features and pricing - absolutely appalling rip off - you have to pay $95 sign up fee and then a handsome £39 a month just to use any features apart from the "Just Ride" that gives you telemetry available from much cheaper bikes on the market. Not sure how Peloton has managed to stay afloat with this kind of pricing model, needless to say having to sell the bike without using it once, avoid at all costs.

Pretty rubbish, massively over priced products! waste of money!
With extremely expensive programs and monthly fees!!

I DO NOT Recommend!!
DO NOT PURCHASE THIS PRODUCT OR ANY RELATED PRODUCTS.
Do not waste your money!!
You can fine much better products and prices!

The fact it’s expensive at £39 it’s going up by £6 is so stupid! Such money grabbing evil company

Peloton have double charged me for two years- once via apple and once via their membership. Refusing to refund me. Template responses from the support team that don’t address my concerns and make it clear they don’t care. Really disappointed and now forced to go to the ombudsman.

Biggest joke! No wonder company stock went from $150 to $8. Ordered a bike and received 2 emails from support saying they called but no answer (huge lies as they do not want to arrange their own delivery of the bike for you). Then asked me to call another company to arrange my own delivery (call another company....) given I have more than 2 flights of stairs. I also have to pay out of pocket to the other company and cover additional costs of delivery.

The company is putting zero effort in delivering their own goods. How pathetic!

Amazing product. Everyone involved in purchasing and delivering have been great. The app is great with new classes daily.

I have a peloton one membership and do their workouts using my phone and laptop. These are great - I'd give 4/5 stars for this content. However, when I decided to upgrade to the peloton bike, I had such a bad experience. Weeks of back and forth because peloton didnt have the right insurance to deliver to my flat because there were more than two flights of stairs. Instead they wanted me to pay another £360 to a random third party and organise delivery with them as a 'workaround'. Although peloton did say that they would pay the money back, it still meant that i woulr have to provide proof and wait a number of weeks for it to be returned. I was really confused. I didnt think it was appropriate to ask a customer to pay additional money and arrange their own delivery when purchasing such a premium product. Also, there was no payment protection offered, placing a lot ot risk on the customer. I didn't understand why a company like peloton wouldn't get the right level of insurance to cover deliveries to flats. Purely from a business perspective, this didnt seem right. My flat is on the second floor, but the stair cases are spread across 4 flights (32 steps total) - they are also quite wide. I told peloton all of this, but after a frustrating few weeks of exchanging emails (in which they sent the wrong information multiple times), I decided to cancel my bike order. Its such a shame, because I really wanted to get into cycling. To add insult to injury, they cancelled my peloton one membership instead of just my bike order, but they did not communicate the bike cancellation to Klarna, so i had them chasing me for money - the customer service team seem to have no clue what they're doing.

Apart from being the most uncomfortable saddle I have ever sst on the bike is very expensive compared to other similar machines which you can buy at a fraction of the price.
You are forced into buying Peleton shoes. Very poor sales and after sales. What a rip off

From Purchase to Delivery, everything was smooth and easy with friendly faces every step of the way

I contacted Peloton to say that I had cancelled my and my daughter's subscription with them 12 months pervious but that the money had still been leaving my account. We cancelled due to downsizing and my daughter's pregnancy. Peloton reviewed within minutes and agreed to repay the 12 months of payments. Excellent service and 1st class customer service resolution. Just to confirm, our experience of the Peloton bike was brilliant and I am sure we will go back to using one again in the future. 👍🏻