Peloton (United Kingdom) Reviews 

I’m absolutely loving my Peloton bike! It’s well made and looks sleek and professional. Delivery was smooth and painless and the delivery men were great in getting us all set up very quickly. There’s such a variety of classes with some really fantastic instructors. This bike is worth every penny!

Screen broke after <3 years and spent several hours talking to 4 different people at the help desk. They finally told me they will send me a new one, after I have complained of their initial offer to send me a replacement for £450! Still, no screen after days and no confirming of any shipment. For such a premium product supposedly member centric community, it’s not the type of customer experience I was expecting. Very disappointing

I’ve had my Peloton bike for just over a year and I absolutely love it. It’s made a huge difference to how I approach my fitness, whether it’s a 30 mins class or a 2 hour endurance ride, it really suits my lifestyle. There are so many instructors to choose from you will find the one that suits you. Cody makes me laugh but I find. Matt Wilpers keeps me motivated on a 60 minute plus class.

I did have an issue with the screen but customer service sorted it out really quickly and sent me a new one.

I’ve now started to use the app more for non-bike rides (it’s part of the subscription) such as outdoor running, walking, yoga and strength training and I love it even more.

Given a choice between spending money on a Peloton bike or a monthly gym subscription I’d choose the bike every time.

Ordering of the Peloton was fairly easy however i was disappointed on the delivery, i expected a Peloton expert to set up and give me an overview of the bike as it says on your website. This didn’t happen, it was just 2 guys not happy to take the bike upstairs, input my Wi-Fi code and thats it. I felt very deflated afgter being very excited to receive the bike

After a negative delivery experience that involved my shoes not being delivered, a week later shoes have been delivered that are three sizes smaller than what I ordered.

Shocking customer service. I ordered a Peloton Tread, Peloton took my money, but I never got the tread. No one will call me back or reply to emails, truly terrible client service. Avoid!!

Ordered the original bike 3 weeks ago, turned up damaged with paint on the handles, the courier didn’t even unload it from the van and advised they couldn’t deliver it faulty. They advised peloton would call me to discuss but this never happened so I had to call them direct. They basically placed a new order which will take over 2 weeks to arrive. Basically £1200 down and not expecting to see a bike for 5 weeks. Shocking service to be honest

#peloton like to sell you the bikes however , we have had ours for just over 3 years and it is going rusty. Unfortunately the area is by the shield which you can not wipe down and peloton have excluded rust from their warranty. Pay monthly for subscription! From being a supporter I would now not by Peloton - better options out there - go for Watt bike

Delivery was amazing! Friendly efficient knowledgeable. Was able to get straight on my peloton and I love it!!

Shocking customer service. I started using my new Bike+ on 10 March. After just 10 days, the screen failed, making the bike unusable. A replacement screen was ordered on 21 March (I was told it would take 3-5 working days). On 27 March I was told the order had been cancelled and that a new order had been placed - another 3-5 working days.

Today (2 April) I called customer services for an update on the ETA and it turns out that order has also been cancelled! I've now been given a 12-hour time slot on 10 April for a technician to visit. It will have taken Peloton three weeks to fix the problem (that's assuming the technician comes on the 10th - I have no confidence that will actually happen).

For the screen to fail so quickly on a product that cost in excess of £2,000 is very concerning. But for it to take three weeks to get a replacement is totally unacceptable.

So disappointing.

From the delivery and set up of the bike to a few classes in the bike and peloton system is great. Lots of classes to explore with a range of instructors. Having the bike in my home is what is making my fitness regime possible. No excuse not to work out even if I’m not feeling it initially plus time and energy saving not having to travel to a gym. Very pleased.

2x bikes where delivered that both never worked, 3rd bike delivered and works fine, was given a 2 month sub free and 100 pound refund for the hassle and problems but didn’t think it was enough based on the issues caused and the time waited and days taken off work for the 3x delivers

Speedy delivery, the delivery men even set the bike up. Overall really smooth buying experience

DO NOT BUY A TRED FROM PELOTON!

Awful customer service, paid £3700 for a tred with a 12 month warranty, we needed to move the tred to another room in our house and following the warranty terms and conditions, we rang them and booked in a technician to move it, we paid £225, they booked us in for 7th March between 12pm – 4pm. Date and time came and went, no one arrived. We called them and they told us they could not offer the service they insist you have to use, or you invalidate the warranty. Since then we have raised various complaints about us needing to move the tred moved, we don’t want to move it and invalidate our warranty. We have tried to contact professional gym technicians but due to the weight of the tred they won’t move it. So if you buy a Peloton Tred, you can never move house or move its location. The worst customer service for a company the size of Peloton and the cost of the kit. Peloton you need to be able to serve your customers effectively, if you can provide technicians to delivery the kit, you should be able to provide a technician post sale

Truly terrible experience. The touchscreen on our bike stopped working after a software update and we were told that the only option is to buy a new touchscreen for £450! It is very disappointing since the Peleton software update seems to have caused the touchscreen to cease to work.

Ordered the bike and the delivery company delayed this by a week due to losing the order in transit. Bike arrived a week later, worked for 3 days then the metrics stopped showing on the screen. Called and they advised of several ways to try and bring it back. Nothing worked. Sent an engineer out to look at it, he didn’t even look at and said there was a bad batch, a new bike will be sent out. Waited another 2 weeks and it arrived. Still no metrics. Now being told it is a screen issue and a new one is on the way. When I was told a new one was being sent I thought it would be the bike plus the screen. But no it was just the frame and now I need to wait another week and a half for the screen to see if that works. This bike was purchased in January and we are now into March with 3 days use out of it….. no one within peloton communicates and therefore my case has not been easy to discuss with people. The engineer didn’t call ahead to see what was wrong with the bike. The installers didn’t know what was wrong with the bike so I had to explain everything several times to several
People. It’s a shambles of a company with many issues.

Fab bike & classes! Would definitely recommend if you love spin and exercise.

Helpful advisors.
Absolutely love the bike.
Classes are great.
Stats are great.

This company is just conning you out of membership money. When you cancel it just paused the membership. No indication of it restarting automatically. Trying to sort out with them is useless. Talking to a machine. Impossible to talk to a human. Will never use this company again and will ensure we tell everyone we know what a load of money grabbing s**ts they are!!;

Great customer service. Classes and instructors are great