Peloton (United Kingdom) Reviews 

Guys done a great job

Really good, fun, engaging way to exercise good deal in Jan sale and have received some nice vouchers for referring on other people. Love it

I have the peloton tread. I experienced some mechanical problem. The Peloton team managed to solve it efficiently and quickly. Many thanks to Mihai from the Peloton support team who dealt with my case in a very professional manner.

Awful service, a part has broken on my bike and contacted peloton to get a replacement. Only to be told it cannot be fixed by the consumer it needs a technician. To fix the part it is one nut, that anyone with a spanner can fix, why that needs a technician is beyond me. Anyway trying to charge over £115 to send someone out for effectively a 2 minute fix with the correct part. Have had to raise a formal complaint as currently have a very expensive clothes horse. Now trying to find a third party product to carry out the repair as peloton have not been helpful in the slightest. I would recommend a bike, turbo trainer and a Zwift subscription over this rubbish.

Telephone conversation with peloton identified the best deal for us with informative comments and no pressure to buy.

The bike is faulty after 1 week, terrible support thus far they haven't read my emails properly and just sent a stock answer to my queries. Not happy.

Don’t go there. Customer service shocking. I have paid 9 months payments and not been able to use peloton. Several calls several e mails later . They can’t find me on system . So where has £273 gone. Speaking to them clueless. What system have they got if they can’t find your name address or membership. Get it sorted. Disgusting service. Promises promises you don’t keep. You keep ignoring it. Pathetic and waste of space. Got a bike I cannot use . No refund. No suggestions how to sort it. A joke!!!!!

Love the bike, but had to contact customer support as hadn’t received the code for free membership that should’ve been sent 2 days after purchase. Despite being a UK customer the order confirmation email had the contact details for US customer support, causing further delays. The pedals were very tight when delivered - it would be helpful if the need to alter these could be clearly flagged on delivery.

The initial delivery high lasted just one hour. Having completed set up, the screen went blank and refused to work. So, Ordered 31st Jan, delivered 14th Feb, Technician scheduled for 26th Feb , all the time the bike is just sat there like a lemon. Appalled at Pelotons' lack of service and customer care, having to wait 26 days to use the machine. Feel like just sending it back and ditching the whole thing!

Doubled their fees end of last year and there so much buffering on their network this afternoon (Sunday 4th feb) it’s in usable. I checked my bandwidth which is ru. G at 750mbps so it’s not my side.

Loving my Peloton, the customer service support and the community!

I think the assumption here is that Peloton is a global high end brand, in reality it is not. I have an incomplete order, I have been told by 3 different people that the items are on their way. Each time restarting the “ticket” because they can’t see it on their system.

I am extremely frustrated with the lack of customer service around the issue.

I love it! Life changing

DO NOT INVEST IN A PELOTON BIKE. I bought my bike in December 2021 and by October 2023 it had broken. The first call to the tech support line told me it was a fault with my screen but if I paid £750 immediately, they'd get a new one sent out. Luckily I wasn't naive enough to believe they could confirm the issue over the phone, so I tried to escalate it and speak to someone else. Nothing. I then called back and spoke to someone else who reassured me it was probably just a power cable that needed replacing - for £28 I was prepared to take the risk. It didn't work. I then got an engineer out (£95 paid in advance for the pleasure) to look at the bike a couple of weeks ago, who tested the screen and confirmed it wasn't that (so thank goodness I hadn't spent £750 on a new one). He said it was a fault with the frame - nothing to do with me - and that although my warranty had run out, it should be covered by the manufacturers warranty. Within minutes of him leaving, I receive an email asking for £1450 to replace the frame. Despite trying to speak to an actual person, I have just had emails, condescendingly signing me off each time thanking me for being the 'best part of peloton'. I've been offered a years warranty and £450 discount off the cost of a new frame. Given that the bike has experienced a significant fault within a relatively short period, I believe it is reasonable to expect a more substantial remedy - you do not expect to have to spend thousands of pounds to fix something within the first two years of ownership. I haven't been able to speak to an actual person about this - just short emails and when you call to speak to people, they always respond on email. This is terrible customer service and I am disgusted that it's deemed acceptable that the bike will only last this long. I will be seeking advice on my consumer rights and speaking to contacts in the media to ensure others know what they are getting into when they consider purchasing a Peloton product.

Struggle to find time away from family life - this is just what I needed. The classes I have found really good with a varied selection to choose from. Still yet to fully experience everything but everything I could have hoped for. It’s got me back exercising after having a child

Amazing product, customer service was excellent and answered any queries promptly. Highly recommended

Experience has been great so far. The bike and the app are fantastic.

Ordered some clothes on the 29th December. I have still not had any kind of update/dispatch notification.

First emailed support asking for an update on the 9th January, where they came back to me confirming my "order has been processed and is currently at confirmed status".

Responded asking for expected dispatched date and was told on the 17th Jan again that "the order has been successfully processed and is currently at confirmed status" and that the contact is "personally escalating your case to the fulfilment team to expedite the dispatch process"

Emailed again asking if I could have an estimated dispatch date and was asked to provide the "necessary details including order number or other relevant information" despite this information being included in the subject line of the email and throughout the chain.

All of this to say that as of my last email from them on the 23rd which again confirmed they "have escalated my case to the fulfilment team to investigate the delay and expedite the process" I still have not yet received my items or had a dispatch confirmation, for something that was ordered close to a month ago.

First and last shopping experience with Peloton.

Terrible; I have been a subscriber for years, but they have migrated my plan over and doubled the price; then, when I complained, they said they couldn't do anything about it and that I needed to speak to Apple. Extremely poor service, I am afraid—a shame because their instructors are excellent.

And now just got an automated email to say Peloton don't look at TP reviews, show's you how much they care about customer care. Terrible service letting down the instructor who put so much into it