Ordered a Beaufort bath panel described as 5mm thick acrylic. What I got was very flimsy 2.5 mm rubbish. Delivery on the other hand was very quick
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
I ordered a radiator late on Thursday evening, received a phone call on Friday morning to check the delivery address & it was delivered on Monday. What a fabulous service & very nice helpful people t... Toon meer
What a fantastic company, I placed my order for shower enclosure which was cheaper then from shop I bought all my bathroom stuff from. Placed order, few hrs later got a call from a nice lady to tel... Toon meer
Bedrijf heeft geantwoord
We are doing our bathroom and have ordered from around 10 different suppliers. We ordered a bath from One Stop Bathrooms and the service was excellent. The bath manufacturer (Eastbrook) rang within a... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
At One Stop Bathrooms, we pride ourselves in our knowledge of our bathroom products. We only stock products of the highest quality to ensure our customers are always happy. We are a well-established online bathroom business. Our friendly team members are available to offer help and product advice.
Contactgegevens
Styles Lane, GL4 0XF, Gloucester, Verenigd Koninkrijk
- 01183 592278
- sales@onestopbathrooms.co.uk
- onestopbathrooms.co.uk
4,2
Goed
68 reviews
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Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 75% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
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Extremely fast delivery
Extremely fast delivery, in fact ordered one day, received the next. Have not installed shower enclosure yet, but product looks good.
6 augustus 2025
Antwoord van One Stop Bathrooms
Dear Mr Batting
Thank you for your kind words and 5 star review, we love to hear from our customers.
Regards
Onestop Bathrooms
Antwoord van One Stop Bathrooms
Thank you for your 5 star review Khan it is really appreciated.
Onestop Bathrooms
Highly recommend
Easy to navigate website, courtesy call to arrange delivery. Very friendly staff and prompt delivery. Quality products. Would definitely use again and recommend.
28 juli 2025
Antwoord van One Stop Bathrooms
Dear Tracey Baker
Thank you for your outstanding review and recommendation. We love to hear from our customers, it helps us maintain the quality of our service and our products.
Onestop Bathrooms
FANTASTIC FIVE STARS
Customer service great when I made a mistake - they rectified it fast and made this easy for me with zero stress
Fast delivery to suit me - I was called up and delivery arranged for when I was available
Delivery driver great, carried all radiators in house for me as I have a slipped disc in my back
Fantastic price and fantastic service will use again without doubt and also tell friends and family
4 juli 2025
Antwoord van One Stop Bathrooms
Dear Holly,
Thank you sincerely for your outstanding 5-star review.
We are delighted to hear that our team was able to support you swiftly and effectively, especially when rectifying your order. At every stage of the customer journey—from the initial query to final delivery—we aim to provide a seamless, stress-free experience tailored to individual needs.
It is particularly gratifying to know that our delivery arrangements and driver assistance made a positive difference, especially given your circumstances. Your kind words regarding our pricing and overall service are greatly appreciated, and we’re truly honoured by your intent to recommend us to friends and family.
We look forward to serving you again in the future.
Warm regards,
OneStop Bathrooms
Brass Towel Hangers
The product, delivery times and overall customer service is excellent!
2 juli 2025
Antwoord van One Stop Bathrooms
Dear N Khan,
Thank you sincerely for your 5-star review and kind words regarding our brass towel hangers. We are delighted to hear that you were pleased with the product, prompt delivery, and our overall customer service.
At Onestop Bathrooms, we pride ourselves on providing high-quality items paired with attentive service, and it's always rewarding to know our efforts are appreciated.
We truly value your support and look forward to serving you again in the future.
Warm regards,
Onestop Bathrooms
Antwoord van One Stop Bathrooms
Dear Mr Booth
Thank you for your 5 star review and we sincerely hope to see you back soon
Regards
Onestop Bathrooms
Don't use
Ordered radiator panels.
Asked if they were easy to fit and come with instructions, they answered yes.
No instructions came.
They sent over instructions and in big red writing on instructions, only for compact radiators.
No where on the website does it say this.
Advertised as compact radiator panels. To which any normal person would think they are compacted radiator panels.
No where does it state only for compact radiators.
No help with customer services.
Quite rude
Won't give full refund
Will take off 20% fee
Don't use, Web site false advertising and won't get your full money back.
Update- still not received refund after 5 working days
25 juni 2025
Review zonder uitnodiging
Antwoord van One Stop Bathrooms
Dear Mrs AB,
Thank you for sharing your feedback. We sincerely regret that your experience did not meet your expectations and appreciate the opportunity to address your concerns.
We understand there was some confusion regarding the product details. Our compact radiator panels are specifically designed for compact radiators, and this is stated on the product description. We are reviewing the website to ensure the information is as clear and transparent as possible to avoid any similar misunderstandings in the future.
Regarding the instructions, we apologise if they were not included with your delivery. Once this was brought to our attention, we promptly sent over the instructions to assist you further.
As for the restocking fee, our returns policy, including the standard 20% restocking charge, is outlined in our terms and conditions. We strive to communicate these terms clearly to our customers and regret if this caused any inconvenience.
We are committed to continuous improvement and ensuring a positive experience for all our customers. Should you wish to discuss this further, please don’t hesitate to contact our customer service team directly.
Your refund has been completed using stripe but it can take between 2 - 10 days to show on the account depending on what type of card was used to make the purchase.
Best regards,
Onestop Bathrooms
Stay Away from this company
Contacted them a couple of times for my refund, they reckon it's been processed but it's still not in my account. I returned the product 4 weeks back. The reason for return was because what was advertised was not what I received.
9 juni 2025
Review zonder uitnodiging
Antwoord van One Stop Bathrooms
Dear LP,
Thank you for sharing your feedback. We take customer concerns very seriously and are committed to resolving any issues as swiftly as possible.
Unfortunately, we are unable to identify your account or transaction in our system based on the information provided. To investigate this matter thoroughly and ensure a prompt resolution, we kindly request that you reach out to our customer service team with your order number and any relevant details.
We aim to provide transparent and reliable service, and we apologise for any inconvenience this situation may have caused. Please rest assured that we are eager to assist you and address your concerns directly.
Kind regards,
OSB
A good price for the product I ordered…
A good price for the product I ordered and delivered the next day by a helpful and cheerful chap. The way it should be but unfortunately usually isn't.
3 juni 2025
Antwoord van One Stop Bathrooms
Dear Johnny D,
Thank you for your kind words. We’re delighted to hear that you were pleased with the price, speedy delivery, and the service provided by our team. Ensuring a smooth and pleasant experience for our customers is our top priority, and it’s wonderful to know we met your expectations.
Your feedback is greatly appreciated and will be shared with our delivery team – they’ll be thrilled to hear they made a positive impact. We look forward to serving you again in the future.
Best regards,
OSB
Delivery in London was next day
Delivery in London was next day, called to arrange delivery on day of booking. The radiator was also the best value and delivery was free whereas all others were adding £50 for delivery.
28 mei 2025
Antwoord van One Stop Bathrooms
We really appreciate your feedback—thank you! We're pleased to hear your delivery went smoothly and that you found great value with us. Please visit our site again if you need more bathroom products.
First class business
I bought a small radiator. The customer service was excellent, the price including delivery was brilliant and the delivery was very quick. I will definitely be back. Thank you.
27 mei 2025
Antwoord van One Stop Bathrooms
Thank you for your kind words and for taking the time to leave a review. We’re glad you were happy with the radiator, pricing, and delivery. Please don’t hesitate to visit us again if you need any other bathroom supplies.
Rang me to arrange delivery slot
Rang me to arrange delivery slot, sent quickly. Received what I ordered!
13 mei 2025
Antwoord van One Stop Bathrooms
Thank you for your kind review! We are glad your order arrived swiftly and you are happy with the order.
If you need anything else for your bathroom, please visit our website or get in touch with our team.
Fast delivery
Fast delivery, customer called next day after order to advise when delivery be, delivery driver called day before to advise on time be delivering, was on time. Can not complain at all on service
12 mei 2025
Antwoord van One Stop Bathrooms
Thank you for your positive review. We are glad that you are happy with the service. If you need anything else for your bathroom, please do not hesitate to get in touch.
Very good from start to finish keeping…
Very good from start to finish keeping me updated about my products highly recommend
10 mei 2025
Antwoord van One Stop Bathrooms
Thank you for your kind words and recommendation! We're so pleased to hear that you had a positive experience with our team.
Antwoord van One Stop Bathrooms
Thank you for taking the time to leave us a review. We are glad you are happy with our service & prices.
If you need anything else for your bathroom, please do not hesitate to get in touch.
Antwoord van One Stop Bathrooms
Thank you for your kind review!
If you need anything else for your bathroom, please feel free to browse our website or get in touch with our team.
This company is not to be trusted
I will not recommend anyone to ONE STOP BATH.I had 2 stand up shower done by this company and as senior very disappointed with there job
I did my bathroom in February 2025 and job is still unfinished now they want me to pay more money to finished.one of the bathroom when the spout is turn on the shower comes on at the same time other bathroom when turn on the shower seem like the water is choking the bathtub is squeaking .Plumbing was not done right
I have to call another contractor to finished the job until my lawyer can review the case
23 april 2025
Review zonder uitnodiging
Antwoord van One Stop Bathrooms
Dear Parbatee,
Thank you for taking the time to share your feedback. We're truly sorry to hear about the issues you've experienced. However, we believe there may have been a mix-up.
We (onestopbathrooms.co.uk) are an online retailer of bathroom products such as fixtures, furniture, and accessories. We do not offer any installation or plumbing services, nor do we carry out on-site work of any kind. It sounds like your review may have been intended for a different company with a similar name.
We’d greatly appreciate it if you could double-check and, if appropriate, redirect your review to the correct business. If there's anything we can assist you with regarding a product purchased from our website, please don’t hesitate to reach out to our customer support team.
Wishing you the best in resolving the matter swiftly.
Kind Regards,
The OneStopBathrooms Team
Shower screen order
Good customer service had a problem and it was sorted out immediately. Delivery came as stated. Would certainly use them again.
9 april 2025
Antwoord van One Stop Bathrooms
Thank you so much for your kind words and for taking the time to leave us a review!
We’re really pleased to hear that you were happy with our customer service and that your delivery arrived as expected. It's great to know that we were able to resolve your issue quickly – we always aim to make the process as smooth as possible for our customers.
We truly appreciate your support. If you need anything else for your bathroom, please feel free to browse our website or get in touch with our team.
Antwoord van One Stop Bathrooms
Thank you for your 5 star review! If you need any further help with our product range or product advice, please do not hesitate to get in touch with our team.
Antwoord van One Stop Bathrooms
Thank you for your kind review - we hope you are happy with your purchase.
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