Future Motion Reviews 113

Overall it was a bad experience. The "Deep Shack" rack arrived damaged, and I requested a new one since it was a Father's Day present. I feel embarrassed for Future Motion. On a $2000 order I was offered a $10 refund If I will keep the rack. I got a response in an e-mail, "We pride ourselves on making quality products and want to make sure they arrive to you in good condition. Please allow us to make this right." With a $10 refund? Are you serious? I'm not looking for free stuff. That is why you got the damaged rack back even before you shipped the new one. On a $2000 order you tried to shut my mouth with a $10 rebate. Shame on you. If you so pride yourselves on making quality products and want to make this right you should offer to keep it and immediately send a new one. I would expect this from a Chinese company selling some cheap stuff on Amazon; they would offer $10 so I will not send a damaged product back. I would not expect this from Future Motion.

Horrible experience. The board has broken twice on me now. Each repair has costed me hundreds of dollars. The footpad sensor in the front is so sensitive if you look at it the wrong way it breaks. I would not recommend buying a one wheel and go with a Boosted Board or anything else!!!!! Buyer beware!!!!

Had onewheel pint for 1 year, less than 50 total miles. It stopped working several miles from home. Sent it back to future motion who told me it was out of warranty and that the internal board needed to be replaced....at a total cost of $412. Given that I spent $900 brand new this seems totally ridiculous. Super bad business practice - those components should be made to last way longer than 50 miles. The "service" team actually said that using the board less is probably what caused it to break. ?!!?!? unreal.

Loved the product when it worked, but only used it less than 80 miles in less than 1 year, followed the guidelines given, and battery failed and board would not power on. Battery isn't included in the 1 year warranty. They want $500 to repair. Clearly a defect in the battery, and I would understand if it had a lot of miles or a lot of charging cycles but this one was meticulously maintained and is clearly a defect in the production. Purchased two units at the same time, one completely failed the other no issue. Dropped $3k and company won't stand behind it.

Only reason I don’t give them a one is because they made a ridiculously fun product, but a flawed one at that. Had my board for two months riding delirium and loving it when one day I crashed but not hard on the board. The board was much much slower to the point I was scared to push forward. I sent the board to one wheel fully expecting and problem only to have it returned with “no issues” the board then worked fine after it came back for some reason and just today it started to act sluggish even when I cycle through modes and manually set the board to delirium. I don’t want to send it in again because they try to get out of fixing the board or don’t offer any explanation as to why it may be happening. It’s incredibly frustrating and one of the worst customer service/policies ever and I work for the monopoly of the railroad so I know. Future motions needs to severely rethink their business structure and how they interact with customers who spend ridiculous money for a flawed board! Future Motion as a company is flawed, but the board they make is amazing, but has issues as you can read on any Reddit page about people complaining non stop about their customer service and board issues! I’m fine if it needs to be recalled or
Refurbished just be straight with us customers and help us out when we help your company out buying $2k machines.

Was skeptical at first but honestly, most fun product I've purchased in a long time.

I bought 2 one wheels, and both broke within the first 3 months. Disappointed with the product.

The onewheel itself is excellent. The customer service is terrible. I've had 5 brand new fenders that were all junk and cranked and disintegrated bolt holes almost immediately. I contacted them with photos and they did nothing to correct it. They are $85 each plus shipping. I have an aftermarket fender now and its great. Going to last forever. Do not buy parts from them.

I paid for the pint and upgraded accessories. Received them and the super battery charger doesn’t work and they won’t replace it, said i could buy another one and give them the order number and get a Partial refund

Excellent product. Excellent customer service. Recommend.

I had a few issues with shipping (all my fault). They were super prompt in replying and really helped me out.

I am based in Ireland, received my one wheel quickly after ordering with clear tracker for my delivery, the one wheel is perfect and customer service replied to my query promptly during the whole process, i had my one wheel within 2 weeks from placing the order - couldn't be happier with this experience

Bad Company
I unsubscribed and blocked them and they still harrass me.

Every time I click unsubscribe they just say they've raised a ticket and will look into it but never do.

Future motion is a stellar company and their customer service has been really good for me so far. I have a Pint, a Plus, and an XR and I have had no problems what so ever. Don't listen to these haters.

Fun product, horrible customer support and warranty. I expected more from a US company.

OneWheel XR owner (and now own 2). I absolutely love these amazing pieces of tech. It took me 2 years to finally drop $2k on one of these and my only complaint is that I waited so long! Absolutely Amazing! I put 500 miles on my XR (In 3 months) and the only thing I could do to improve on it was to buy a 2nd one so I could ride with my spouse or one of the kiddos. The OneWheel does take a bit of practice, but it’s totally doable for almost anyone. To me it feels just like snowboarding. The JOY of butter smooth pavement or the adventure off off-road limit pushing is real. While I bought mine to be a “fancy toy” my use has far exceeded my plans. I now use it for commuting to work and for quick transport to grab a few groceries or pick up subway for dinner. It’s a work horse and then some. I have the stock tire on my first and a Hoosier Whisper on the 2nd. The tire difference really gives each “board” its own feel which makes it even more fun to grab one or the other based on how I want to ride. Enough random chatter, I’m going to go for a ride!

I'm living in London, UK and had my board less than 2 months and already 255 miles done. The Onewheel is a phantasmagorically awesome board to ride around. It turns heads wherever you take it. This board is a great bet for those that want to commute on it everyday (specially in London, where speed is limited to 20mph for cars), for those that want to play frequently, and for those that want to take an electric skateboard on the gnarliest terrain. I do not know if I could live without my Onewheel now! Can't wait to visit LA and join the race!! #racefortherail #ukfloaters #stoked

Returned my money back without any reason and less amount that i've sent.

They are very against right to repair with "do not remove" seals everywhere on the board. I guess if you want a board in the factor that they make then you will need to buy from them as they drive out competition with patents and have used the us marshals on competition. This allows them to sell plastic fenders for almost $100

I wanted to provide feedback fair & balanced. My previous negative experience regarding restocking fees and unresponsiveness have been resolved. The company worked with me and resolved my issue. Their phones however are not working for some reason so unfortunately I all communications are via their website which hopefully is something they will resolve soon. It's always best being able to speak with your customers.

The Onewheel itself is really a rad piece of tech. We've had a blast with it. Had it now for just over a year and it's having problems. Unfortunately, the support is the worst with whom I've ever worked or better would like to work. They have no phone support due to COVID, which makes no sense, work from home... And they don't reply to tickets at all. An expensive toy that has no back end support.