Onlia Reviews 

I have been trying to reach someone at Onlia for two months with no response. Email, online requests, calls, nothing. I wait on hold on the phone for an hour and then get automatically disconnected. What is happening??? Does anyone even work there anymore since the takeover? I want to add a car to my policy and take my old car off. I also need to change my address. I just can't be bothered at this point! But now reading other people's experiences these past few months I'm worried I won't even be able to cancel. I had no issues whatsoever until these past two months. Did they get bought out by a scam company?

Awful !! I needed to modify my home and auto policies and I contact Onlia by phone and email for the last 2 months but I got no response whatsover !! They are litterally leaving customers in Limbo

I have been trying to get a hold of Onlia insurance to cancel my insurance policies with them. They don't answer emails, phone calls... it is impossible to deal with them, how could I ever trust this insurance company? Please just cancel my policies and don't take any more of my money.

I have been trying to get a hold of Onlia insurance for three months now. The month i canceled my insurance after i could not get a hold of them, they took 2 months pay out of my account on the same day. I left a review here few weeks ago where onlia responded saying we will contact you as soon as possible. Still no response from them and my money is not return yet. What should my next steps be?

Way to long to get a response

waiting for a refund from this company for 3.5 months

email requests unaswered

Had a great experience with customer service! The website was easy to navigate, making the insurance purchasing process smooth and hassle-free.

Cannot get a hold of them whatsoever or even log into my account. Sent two emails - no response. Called so many times with no answer at all.

Never had any contact with someone even after repeated phone calls and emails

I applied from home insurance haven’t received my package in the email and it’s 48 hrs!

Absolutely horrible. Signed up and never received an email with my policy number. Called them and waited on hold for over an hour only to be hung up on when it finally connected. Sent multiple emails with no response. Had to pick up my car that day so had to last minute switch insurance companies (thank god). Still haven’t heard back to confirm they will cancel.

I'm just trying to cancel my whole policy considering I will not own a vehicle after today. It's literally impossible to deal with this place. So horrible.

Use to be great, had a policy with them for over 4 years with no issues. Somewhere randomly along the way they were unable to collect a payment...ok no problem I switch my payment method (both from the same account from Card # to account number) . They collect with no problems. 4 years later they've been bought out (or merged couldn't care less) Now I can't renew my policy because of an issue from THIER side.
Try calling them. 1 HOUR wait time for unexperienced employees that have NO CLUE what's going on. Call again same thing. Call a third time wait an 2 HOURS to get someone competent only to hear "Okay we will open an investigation. FAST FORWARD 3 WEEKS AND NOT A SINGLE EMAIL OR MESSAGE.
WHAT IS GOING ON

Best auto insurance rate I found online after about 6 hours of research. Easy to use site that took payment directly.

The application for my car insurance was easy and smoothly

*** EDIT***After 3 attempts someone finally answered. She said an escalation is being put in place for someone to reach out, still no answers on if I have insurance….
*******

I have been trying to get a hold of this company for over a month. Each time I call I’m on hold for an hour just for them to disconnect. They say to email them (which I have) but those go unanswered as well!
They say I have insurance with them but I have had no communication- can’t access the online platform as I cannot get ahold of anyone for a policy number.

A small charge came off my credit card ($12) which I have NO idea what that was for- trying to figure that out as well.

I just want answers- insurance is such an important thing to have and the experience I have had with this company is absolutely appalling.

Ver bad company I been left 3 months without a call back or even an email for an issue it has to be dealt with on them end I been charged for a car that it been on total lost I been calling them and emailing them but no one answering they owe me money and that why they not answering my phone calls they are a scammer there’s a lot to say about this company but what I said it’s enough never again with them

The customer service agents are not knowledgeable and helpful! When it shows on the website that adding a G1 driver won't increase insurance premiums if they are not primary driver of the vehicle then agents told me I have to pay $60 more if I want to add my spouse who is a G1 licensed driver.

Noooooo response from last 2 months. so frustrating. Not even received documents.