Onlia Reviews 

I had no problem making a claim for my car.

But when I have to do any change to my policies nobody answers.

I went to another company for my home policy instead.

It was bad decision to stop automated processing in your website without aligning people at customer service. I called and waited 2 hours, and no one answered.

Worst experience ever, trying to connect with onlia support from last 20 days no response, once they picked and then hung up while on the call. Zero customer service skills.

Please we just want to cancel our policy nd start a new one with a new company because we can't deal with this company anymore. How do we go ahead about that? We couldn't get a reply on email and no one is answering phone calls. Help!!!!!

Emails and phone calls go unanswered. I am a paying customer and am completely disgusted with Onlia/Aha insurance.

Haven't received pink slip ! called 5 times and on hold so long the call was dropped!

Terrible experience with Onlia. I bought a quote online and wanted to review the policy with an agent. I’ve been trying to call in for a week now and haven’t gone through. I once went right through the general line and the lady said I had to go through sales and transferred me over. I then waited another hour and the line cut me off. I also emailed support a week ago and haven’t gotten a response back. I have 0 details of my insurance. Nothing has came in the mail. And because of the terrible service, I want to revoke my policy as soon as possible. Customer service is non-existent. I would rather pay a little bit extra to a company that is reliable. Please do better.

Good prices which was the initial draw. However, they have sold out to Aha so prices not so good anymore. I have had a terrible experience with this firm. Firstly, after a non-fault accident I wasn't treated like a valued customer and felt like the adjudicator was treating me as if it was my fault. They were not the easiest to get help from customer service but the website was a little more helpful it terms of making payments and viewing policy information. However, in the last few months I have been disappointed by the dismal level of customer service. Hours on hold, website glitching, support queries not being answered, payments being taken out late, chat feature not working. I had to make a complaint to the ombudsman after a couple months of issues only to finally get a Customer Service lead to email me a half hearted incomplete response. This is ongoing so have used todays date.

This is by far the worst insurance company I have ever had to deal with. I contact them to make changes no answer or call back, no email response, nothing!. I'm now trying to cancel my policy because of this and still no way to contact them to speak with someone. Can't do it online says please contact and nothing once again. They don't take payments on said payment dates. And waited 3 months to take out 1 payment. I was left unsure if I was even insured at that point, with once again left with no way to contact these people.
STAY AWAY FROM THIS COMPANY!!!! HORRIBLE!!!!!

They Don’t answer. Still waiting for my policy number so I can actually drive my car using the insurance that I bought. Already reached out to support. Would really appreciate the policy number, as I need my car. Rates are nice though, I’m unsure if this is a scam or not yet.

They are almost impossible to reach by phone, email or Chat. The level of incompetency is hard to even to describe. I became so upset I am in the process of cancelling all my polices with them and going with a more reputable insurance company. Stay far away!

Very good but I am unable to register my account.

Onlia insurance, what the hell is going on with your company lately as for the last four or five months I cannot get a hold of anybody over the phone emails or chat also, you guys try to sign me up with another company that I never authorized or anything, so I think I’m entitled to a refund for all this But you won’t take any phone calls or answer any questions about policies payment seem to come out not on time anymore, causing issues with people‘s banks. This is not right on Leah and we are. The customers are probably gonna have to pay the price and we’re not going to Cause we shouldn’t have to hopefully do the right thing.

Easy to simulating and contracting

I need someone there to respond to my emails, I have sent numerous emails inquiring as to how to make my payment with no response. At this point I don't know if I have coverage or not.

This Company went extremely down hill after they merged. Stay AWAY I've been trying to cancel my insurance for the past month, you can't login into the online portal to make a claim or view anything. Try calling you get no one and they don't answer emails. Not sure how this is even allowed... wouldn't surprise me if a class action lawsuit will be taken against them.

Horrible service. No call back. No answer phones. Never using or suggesting this scam company to anyone. Good bye.

Never receive replies to support emails. Website is horrible, can’t log in

Horrible customer service! No matter when you call during their business hours (Mon - Fri. 9 AM to 5 PM only) you are put on a super long hold lasting hours. At times, you never can get through at all. They don't have a call-back feature either. All you hear is that they are "Experiencing a higher-than-normal wait-time". They refer you to their website constantly but sadly I have even tried that and you get the same response that the response time is higher than usual (for email responses. I have been waiting for 3 business days already and nothing). Seems like they only have a couple of employees. Last year their excuse was that they were undergoing company changes and the customers should bear with them. One year later... no change.

I have a claim open with them since November of 2023 and they keep changing the adjusters every couple of months and keep delaying my payments as the new person has to review my claims from then!

Horrible. I think my next steps are going to be to contact the Financial Services Regulatory Authority of Ontario for a speedy resolution.

Update: Onlia replied to the review above (promptly, I must say). Would have been nice if they could also do the same when people email or call them.

ONLIA: I am still waiting for your response to my query that I sent on February 09, 2025 to the email address mentioned in your reply. What's the excuse?

Funny how they will reply IF I write "Trustpilot Review" on the subject line on the email. Pathetic!

Call back is not efficient. Wait times are unreasonable. Hold music states there's online chat support which is not accurate.

Sent multiple emails to follow up on auto insurance and no response. Still havnt received policy in the mail and when i call in agents say don't worry