Onlia Reviews 

Can't get a hold of them.
Phone calls, emails, open tickets and messages all go unanswered.
Their app does not work.
They are scammers and should be shut down.

Have always renewed June 1st of every year even making changes mid year. Had 3 cars and home on policy. You changed your corporate structure and now we have 1 policy with 1 firm renewing Mar 1st and another policy in June. What a shitshow! As soon as I find the time to bail out of this insanity I will transfer all policies to another provider. You have about 30 days to fix this, and then I start.

I have a car insurance policy, but they wouldn’t allow me to get renters insurance because I don’t have any renters insurance history…. lol useless

Broker initially sold me my insurance and sent me my documents and slips. I then recieve an email DAYS later stating there was more paperwork they needed and that actually did NOT have coverage until it was done. Would have been nice if the first person was competent enough to realize that and not send me documents stating I had insurance when I in fact did not. Terrible experience overall. Gave 2 stars because atleast I didn't have to get on the phone and talk to someone, so there's that atleast....

My policy was cancelled "for non-payment", even though my payments were still going through? I received an email notifying me of a missed payment, so I tried calling with no luck because nobody ever picks up the phone at Onlia (unless you're seeking a new quote), and I sent many emails to follow-up without a single response. I took a screenshot of the payments going through and sent those as well. My payment continued to go out as scheduled, only to receive the cancellation notice "for non-payment" 2 months later???? So anyways, I went with another insurance company who seem to have their shit together. I wouldn't recommend Onlia to anyone moving forward... God only knows how difficult it would be to reach them if you needed to actually file a claim or something. What a crazy stressful experience! 0 Stars!!! Good riddens, Onlia!

I had a great experience with Michael is the new quotes department. Very informative and pleasant to deal with! I will refer you guys to all friends and family!
Cheer! Brandon

It stated with finding out that my home and car insurance was cancelled. Once I reached a representative who was AMAZING!!! did thing get settled.

I know there was a company merger and a lot of changes but this was very stressful.
I will stay with Onlia for the year in hopes that by the time I need to renew my insurance, the merger and all the issues will be resolved

When the takeover happened we heard nothing about my wife's policy, received no pink slips, no renewal and no money was charged since November, they requested new photos of the vehicle and a no loss letter, we never drove this car the whole time we were in this limbo trying to figure out what happened, eventually we just got new insurance this month and never bothered to renew with Onlia, suddenly they didn't need the pictures of the vehicle anymore and they're charging us 4 months of backpay on insurance we never actually received for 4 months, will never use Onlia again, I'd recommend you stay far away, they're probably losing all their customers because they sent themselves down into the toilet and are trying to strong arm anyone they can into paying 2 grand. Absolute scam of a company.

Extremely disappointed with Onlia. My car insurance premium more than doubled with no claims, no tickets, and no changes to my profile. This isn’t the first time they’ve drastically increased my rate without explanation. It’s completely unlivable and unjustified. I will not be renewing and cannot recommend them to anyone looking for reliable or fair insurance service.

its very easy and fast and very reasonable

Onlia is dog poo. I’d only say one good thing is when the company actually started they were solid or weren’t bad. Now, I don’t know whose smart idea was it to remove the app they had. It was useful and pretty neat for the user to make easy fast payments and other things. They removed human customer service on the website only AI 24/7, the website had a redesign, the first website was good useful and easy to use the current one is such a negative 180 to what was prior. If you bother to email them now, takes so many days at times they won’t even respond to you at all. You have to try a 2nd-3rd attempt, even then that customer service feeling is off. I don’t think this company will be around much longer imo.

In Jan 2025, I submitted a ticket via their web portal to change my banking information and my home address. An entire month passed with no response.

In Feb 2025, the withdrawal came out of my old bank account and was rejected for NSF 3 times because I had switched banks. I had to pay $140 in NSF fees to my bank. I called Onlia to figure it out and ended up waiting 3 hours on hold. When I finally got through to someone, I gave them my bank account and address info. I asked if they would try to pull Feb 2025 payment from the new account. They said they would in the next couple of days, and the regular payments would happen as scheduled.

In Mar 2025, I was instead charged 2 months worth of withdrawals. And they WERE CHARGED TO THE WRONG BANK. The account went 200 overdrawn and I was again charged an NSF fee. I've now paid $200 in NSF fees because of this.

I am now on hold (on hour 2 and counting) TRYING TO CHANGE MY DAMNED BANKING INFORMATION for the THIRD MONTH IN A ROW.

DO NOT USE ONLIA.

Client service Kumesh tried very hard and he did great, BUT waiting for 90 minutes to talk to someone, AND the stressful process afterward will make me leave Onlia as soon as I find the time to review my coverages.
MIchel & Tinglian

Really fed up from the company. No response of emails or the request raised on application.
Ticket no. : 516552313
Please help me cancelling my policy with this company and issuing me refund.

I wrote a review here before and asked me to send an email asking including 'Trustpilot review' in the subject of email. I did that and still no response after more than 2 days. I have been a customer of 3 years with Aha, which was taken oevr by Onlia. Now I was force
take a new insurance with different company as i am not able to get in touch with them and these people are still charging me for old policy. I can't imagine how hard it would be reach someone, if it's an emergency. Especially, the insurance provider who have to deal with emergencies all the time.

I am not even sure what to do at this point. Totally lost, loosing money each month and dealing with this company is a nightmare.

Quick, easy great price

i need to cancel my policy i sent them an email 3 month before, but still I didn't receive any reply, please contact me