Onlia Reviews 

Took over 4 months to get a reply to my application for insurance. Customer service isn’t reachable.

So far I’ve had great service. My only complaints are that 1) i purposefully had my payments coming out on the 15th of the month because that was better for me. 2) now i suddenly have to come up with a double payment on the 1st of the month when rent is due. That seems highly unfair.

Following a couple of my nasty reviews here, I was asked to send an email to their support team. Their support team took a month to respond back. The funny thing is they asked me for my number so that they can reach out and discuss the grievances. It has been a month and half and they are yet to contact me to "discuss".

I wonder if there is already a class action lawsuit against them for putting their customers through such hassles and wasting their time.

Broker was excellent

customer service

I’ve been with onlia for so long over 2 years of being with them and having to re new my policy they are charging me 469 when I use to pay 450 for two people on my policy there so expensive I will find insurance else where the agent promised to call me back Saturday and didn’t do that. I’ve been lied to so I no longer will stay with onlia

I cancelled my plan back at the end of 2024 after ONLIA changed the way they handle payments / accounts, yet I continued getting billed. They never responded to my request at any time.

I emailed again in February and am just now getting a response and they're telling me my balance is almost $600. After this "ticket" was opened in February and no response was given, I get a generated response stating I owe them money and they immediately close the ticket saying it was resolved. Bullcrap!

Their website is garbage; I cannot login and make adjustments and they removed the ability to make payments through my online web account. Requesting a "new password" never sends an email, because my account has clearly been deleted or locked to stop me from accessing my info.

ONLIA, stop screwing over your "clients" and make things right. Remove the "$590+" that I "owe" as my insurance has been cancelled since late last year. It was cancelled BY YOU due to "non-payment" as a result of YOUR dysfunctional website and lack of communication. I've seen the dozens of negative reviews and bad press you're receiving. I'm not asking for money back, I'm asking for you to remove any outstanding balance you think I have. I've been with a new insurance provider since December 2024 because you don't conduct business in a professional manner and shut me out when contacting for a resolution.

Was in a bind and needed insurance quickly. Was approved within 40mins of getting a free quote and for a lower premium that I was quoted elsewhere. Unfortunately they were unable to offer me rental insurance, so I have to look elsewhere for that.

I was impressed with the knowledge and expertise of agents that I spoke with or communicated with. Your service was superb. However, my biggest problem is on time availability via phone is very poor. Average 40 to 70 minutes to get a live agent to talk to us not good at all. Pls consider improving your direct access to agent services.

The worst experience ever!
After my car accident, I was completely left in the dark. I was bounced between three different companies — Wawanesa, AHA Insurance, and Onlia. I reached out to Onlia several times by email and phone, but never received a single real response. Only automated messages saying someone would contact me — no one ever did.

Their customer service is completely unresponsive. I still haven’t received any answer about the prorated refund I requested after my claim was denied, nor have I received confirmation of the cancellation of my insurance.

The lack of communication, transparency, and basic support is absolutely unacceptable. I would never recommend this company to anyone. If I could give a rating below zero, I would.

On the phone for 11/2 hours

FRAUD liars! Took money out of my account December 2024 after I had canceled and moved on. Then on the 21st on January they claimed they had a successful refund in an account that I closed on the 15th January.. still to this day they claimed I have received the money. I went to the banks spent hours investigating.. finally got written notice that the company made an attempt to refund and the money was returned back to them. They claim the bank is wrong still do this day. They’re disgusting low life greasy fraudulent liars.

I have home and auto insurance with them and when my insurance auto renew this year they increase my home insurance by 50% even though i never made a claim. when i called they say it was because there as been a lot of claim in my area and that they couldn't offer be a better price. ( my renter insurance when from 32$ to 48$ per month). the second time i called to actually cancel the insurance the girl (apparently wasn't an agent she was only customer service) said since I'm canceling mid month, if I'm allowed a rebate then they will mail it to me. After waiting 6 days for a confirmation that my policy we're cancel, emailing them twice, i decided to call them again to get confirmation. Now the person first tell me that the policy was still not cancel yet but that ok they can date it from last week since they do have the paperwork but that it will cost me 1 month extra of canceling fee. like what??? when i told him that its not what the girl on the phone last week told me, he look at the transcrip and said i was right but is only answer was "she's not register to tell you about the canceling fee".
So she's not register to tell me that there's a canceling fee but she's allowed to lied to me and tell me i might get a rebate because I'm canceling mid month.
honesty horrible customer services and they are more expensive. stay away and for future reference, maybe I'm the only one that didn't know that but remember they will charge you 1 month canceling fee if you cancel before the end of your contract. don't believe what they say. I'm just frustrating because i try to call twice to get that information. If they would have been honest i would have know about the canceling fee and i wouldn't be as mad. i just don't like to be lies to.

they dont answer emails, when i finally got through to someone on the phone. the call took 2.5 hours to cancel the insurance on the car i sold. I was told i was getting a refund and the insurance would be removed retroactive to the day i emailed them originally and this month i was charged and no refund was issued. Awful customer service

They sold the company and have been slowly cleaning house, it is impossible to get ahold of someone. I switched to another provider and they continue to charge my credit card for a cancelled policy, they cannot provide a Letter of experience for my wife who's been on the policy for 4 years, it takes them 4 days to respond to an email. Do not make the mistake of going with this company they will mess up your policy in as many ways as they possibly can.

Agent Devam Bhatt was very helpful and efficient in confirming the quote and related documents.

Thank you

I am still waiting for a response regarding my policy.

I have tried updating my credit card on file numerous times. I have also tried calling in to speak to someone and no one answers their phone. I have been an Onlia customer for 4 years. Onlia has now told me that they will be cancelling my policy early and I cannot get a hold of anyone on the phone to rectify this situation!

Very user friendly and whole experience with customer support that I spoke with was very easy