The experience was easy the agent Gail was very helpful and I was able to get my coverage started the next day overall five stars
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
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Lees wat reviewers zeggen
Onlia is an awful business. You will never get a live agent and the ones who do, work from home and are unprofessional. They keep withdrawling from my account even though I’ve cancelled since last N... Toon meer
Bedrijf heeft geantwoord
Sales and customer service employee "Riya" was on the ball. Lovely & polite service, she got my insurance quote finalized and effective within a day. She was completely transparent on the payments, co... Toon meer
Bedrijf heeft geantwoord
Broker initially sold me my insurance and sent me my documents and slips. I then recieve an email DAYS later stating there was more paperwork they needed and that actually did NOT have coverage until... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
At Onlia, we make home, auto, and lifestyle & leisure insurance a breeze. Our secret sauce? We’re the only brokerage that gives customers access to multiple insurance companies and competitive pricing, with the freedom to buy online or through a broker. We keep things simple, clear, and stress-free—because insurance doesn’t have to be a headache. Bottom line: we’re here to offer straightforward, flexible options with a friendly touch—and maybe a little swagger. As a RIBO licensed insurance broker serving customers in Ontario, Alberta, and BC, we’re able to find you the best quote for your needs at the best possible price from our group of nationally trusted carriers — 24/7 online, or over the phone with a broker. We’re backed by a strong and reputable Canadian financial holdings company, Southampton Financial Inc. Southampton’s principles are recognized for creating robust and successful insurance distributors in the Canadian marketplace.
Contactgegevens
Toronto, Canada
- +1 844-472-7905
- support@onlia.ca
- onlia.ca
3,6
Gemiddeld
4K reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 62% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Brigitte was very sweet and kind
Brigitte was very sweet and kind.
Answered any Questions.
Thank you.
11 augustus 2025
Antwoord van Onlia
Thanks so much for your feedback on working with Brigitte, Brenda! We appreciate your kind review, and we're so happy you received the quality service you deserve. Please reach out to us anytime you have questions about your coverage.
Friendly customer service
Friendly customer service, assisted and explained well my policy. Entertainment my questions. Michael, is very professional and help throughout the whole process. Thank you Michael.
7 augustus 2025
Antwoord van Onlia
Thank you, Lony! We're so glad we were able to deliver on our commitment to quality insurance and service with Michael's excellent work! Thanks again for your lovely review and please feel free to contact us with any further questions or customer support needs.
Had a policy renewal issue where they…
Had a policy renewal issue where they more then doubled the price because they had an error in my records. When I pointed out the error, they increased the policy even more, just out of spite. Will never make business with this kind of company anymore.
14 augustus 2025
Review zonder uitnodiging
It was truly an agonizing experience
It was truly an agonizing experience. Firstly, the quoted value I was provided didn't match that of the quoted value when I did the quote myself online. It was higher. Secondly, I disliked the experience of going back and forth retrieving documents I needed. I wish I was notified of all documentation to provide before hand. Nonetheless, I'm likely going to switch after a year.
13 augustus 2025
Great service
My insurance rep was great gave me all information that I needed to know and set me up very quickly and helped me along the way
7 augustus 2025
Antwoord van Onlia
Thanks so much Candace! We love supporting our customers through every step of the insurance process. We're so glad you had an enjoyable and efficient experience! Feel free to reach out with your questions, concerns, or feedback any time.
Poor customer service the worst…
Poor customer service the worst customer service ever.
6 augustus 2025
New auto insurance costumer
I just purchased auto insurance through Onlia and have had a wonderful experience so far! Sana helped me out and want above and beyond to make sure I was getting the best policy for what I needed. I look forward to continuing my insurance journey with them.
31 juli 2025
Antwoord van Onlia
Thank you! We're so glad you enjoyed working with Sana and received the best coverage for your needs.
Antwoord van Onlia
Thanks for your feedback! We're glad you had a good experience.
Antwoord van Onlia
We're thrilled we could help make getting insurance quick and simple for you. Thanks for your review!
Antwoord van Onlia
Thank you, Rajeev! We appreciate your review.
Very quick responses and gave me…
Very quick responses and gave me exactly what I was looking for not constantly trying to up sell like many others
20 juni 2025
Antwoord van Onlia
Thank you for your review, we appreciate your business!
Friendly
Friendly, positive individuals who both spoke clearly. No trouble hearing each of them. Understood everything that I had asked to change with my auto and home insurance policies.
Recommend what I should add that I hadn't had in my previous policies.
20 juni 2025
Antwoord van Onlia
Thanks for your kind words! We're glad you enjoyed your experience with us.
Great insurance platform
Great insurance platform. Although there were many reviews here outlining the flaws of this company a few months ago, recently it has significantly better. After south Hampton took over there were some initial problems, but now, the insurance platform is much better. Quick responses and great customer service. Overall really good right now - would totally recommend!
15 juni 2025
Review zonder uitnodiging
Antwoord van Onlia
Thank you for your feedback!
I had a great experience with Onlia. It was a very satisfying experience
I love everything about Onlia. You guys have very good rates. Keep it up
3 juni 2025
Antwoord van Onlia
Thank you for the kind words! We're so glad to hear you're enjoying your experience with us.
Fraudulent and illegal company
Fraudulent and illegal company
It appears that Onlia has shut down, yet they continue billing former customers. This is clearly fraudulent behavior. Avoid this company at all costs.
Started an investigation with the FSRA
10 juni 2025
Review zonder uitnodiging
Antwoord van Onlia
Hi Waleed, we are definitely still in operation. I can see that an agent recently responded to your ticket, but if you have any further questions, please don't hesitate to reach out. If you'd like your ticket escalated, please email us at support@onlia.ca with the subject line "Trustpilot Review" and it will be escalated to the appropriate team to action.
This use to be a great company until…
This use to be a great company until they became a brokerage firm awful everything canceled won’t be back they tried to over charge me for days included it my policy and other weird things if your still with them get out now !
6 juni 2025
Review zonder uitnodiging
Antwoord van Onlia
Hi there, we're sorry to hear that you're not enjoying your experience with us. If you need any further assistance, please email us at support@onlia.ca and include 'Trustpilot Review' in the subject line. This will help us locate your case quickly and investigate your concerns properly.
Antwoord van Onlia
Thanks for your review! We're glad to hear you found it easy :)
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