The experience was easy the agent Gail was very helpful and I was able to get my coverage started the next day overall five stars
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
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Lees wat reviewers zeggen
Onlia is an awful business. You will never get a live agent and the ones who do, work from home and are unprofessional. They keep withdrawling from my account even though I’ve cancelled since last N... Toon meer
Bedrijf heeft geantwoord
Sales and customer service employee "Riya" was on the ball. Lovely & polite service, she got my insurance quote finalized and effective within a day. She was completely transparent on the payments, co... Toon meer
Bedrijf heeft geantwoord
Broker initially sold me my insurance and sent me my documents and slips. I then recieve an email DAYS later stating there was more paperwork they needed and that actually did NOT have coverage until... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
At Onlia, we make home, auto, and lifestyle & leisure insurance a breeze. Our secret sauce? We’re the only brokerage that gives customers access to multiple insurance companies and competitive pricing, with the freedom to buy online or through a broker. We keep things simple, clear, and stress-free—because insurance doesn’t have to be a headache. Bottom line: we’re here to offer straightforward, flexible options with a friendly touch—and maybe a little swagger. As a RIBO licensed insurance broker serving customers in Ontario, Alberta, and BC, we’re able to find you the best quote for your needs at the best possible price from our group of nationally trusted carriers — 24/7 online, or over the phone with a broker. We’re backed by a strong and reputable Canadian financial holdings company, Southampton Financial Inc. Southampton’s principles are recognized for creating robust and successful insurance distributors in the Canadian marketplace.
Contactgegevens
Toronto, Canada
- +1 844-472-7905
- support@onlia.ca
- onlia.ca
3,6
Gemiddeld
4K reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 62% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
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Exceptional service and prices.
21 oktober 2025
Antwoord van Onlia
We're thrilled you received exceptional service at an exceptional price, Guy! Thanks so much for letting us know we've achieved our goals with your review!
very caring and above and beyond…
very caring and above and beyond experience from Onlia
28 oktober 2025
Antwoord van Onlia
Thanks so much for your feedback, Moinul! Going above and beyond to ensure clients like you have excellent insurance experiences is extremely important to us!
Very helpful
Sana was the ones that helped me..she was so great and so helpful and patient..I'm so happy that I worked with her
9 oktober 2025
Antwoord van Onlia
Thanks so much, Amal! We're grateful for clients like you and our amazing team members like Sana who work hard to achieve our goal of making insurance better for everyone. Thank you for sharing your experience!
Sana was excellent…
Sana was excellent in helping me with the quote and making it easy for me
15 oktober 2025
Antwoord van Onlia
Thanks so much, Adnan! Making insurance easier for everyone is super important to us. We're thrilled that Sana's expertise made the quoting process easy for you!
Antwoord van Onlia
Thank you, Sheikh! We're delighted you're happy with our service!
Absolutely Insane Wait Times
It literally took a month and a half of me emailing and calling these guys to try and switch my insurance over to a different province.
And because it took so long, I found a different insurance company that was willing to give me a much better price, I spent another month+ emailing and calling them asking for a letter of experience so that I could switch companies.
The worst part about that is that they waited until a few days after my insurance bill was paid to finally send the letter, and not only would they not refund me for this month, they tacked on an extra cancellation fee for me.
The only positive thing I can say is that they were polite in the exchanges I had with them. But if you value your time and don't want to have to sit there for hours on a phone calling over and over, or emailing over and over, do yourself a favour and find a different company.
6 oktober 2025
Review zonder uitnodiging
Antwoord van Onlia
Thank you for sharing your experience with us, John. We apologize that it took longer than expected to provide you with a quote when you moved to a new province. We're happy to see that you were able to find suitable coverage elsewhere.
Regarding the delay in receiving your letter of experience, we did follow up with your insurance company to try to expedite your request. However, they were not able to get this document back to you in a sufficient time frame, which was out of our control.
We were able to process your policy cancellation as soon as we received your signed documents, but your insurance company would not waive its cancellation fee even after our request. They are not required to waive it, but we did try for you.
We sincerely apologize for the inconvenience you experienced trying to switch your coverage. We appreciate your feedback and will improve our internal processes moving forward.
Warm regards,
Team Onlia
Antwoord van Onlia
Thank you so much for sharing your experience feedback with us, Blair!
Antwoord van Onlia
Thanks so much, Mark! We always strive to be as helpful as possible. We really appreciate your feedback!
She took care of everything and even…
She took care of everything and even when I needed more time she called when she did more search on my request.
18 september 2025
Antwoord van Onlia
Thanks so much, Amir! It's great to hear that you're happy with the support you received from one of our wonderful agents! Please feel free to reach out if you need further assistance.
Antwoord van Onlia
Thank you for your feedback, Nawidullah. Sorry to hear that your price was expensive. As a brokerage, we work hard to find our customers the best prices, and we're always looking for ways to offer more savings. A lot of factors contribute to what you pay for insurance, but hopefully, more affordable options will be available for you in the future. Thanks again for sharing your experience!
Extremely Disappointed with Claim Handling and Service Experience
To Whom It May Concern,
I am writing to express my deep dissatisfaction with the service I’ve received regarding my recent home insurance claim.
A claim was opened for sudden water damage and leakage from two toilets in my home. During our initial conversation, the assigned adjuster, Chris Buchanan, clearly informed me that this issue would be covered under my water damage and leakage policy. He then sent a third-party inspector to assess the situation, who confirmed that there would be two separate claims. Later, Mr. Buchanan and the inspector returned together and repeated that two claims would be processed.
At that time, Mr. Buchanan also asked whether a home inspection had been completed before I moved into the property two and a half years ago. I promptly shared the inspection report, which clearly stated that there were no major issues and that both toilets were dry at the time.
Despite this, I was surprised to receive a denial notice the following day, stating that the damage was considered an ongoing issue — directly contradicting the inspection report and Mr. Buchanan’s initial statement that the claim would be covered. I disagreed with this decision and requested the name of his supervisor for escalation, but I have yet to receive a response.
Given this experience, I am requesting that my claim and the handling of this matter be escalated to your management team for review. As a loyal customer of over two and a half years, I am extremely disappointed by the lack of transparency, inconsistent communication, and overall service I have received.
Please be aware that due to this experience, I am now actively exploring alternative options for both my home and auto insurance policies.
Sincerely,
I Ahmed
17 september 2025
Antwoord van Onlia
Hello Ahmed,
We are sorry to hear that your water claim was denied by Travelers. The escape of water must be sudden and accidental and there is usually no coverage if there are signs of wear and tear or any leakage or seepage. These types of claims are often denied as they are the result of a maintenance issue that gradually worsened with time, rather than a sudden and accidental event. We have reached out to Travelers to investigate further and will do our absolute best to try to help you. Depending on what Travelers comes back with, we may not be in a position to assist if it is proven that it was a leakage that happened over time.
Best,
Team Onlia
Very quick and easy quote.
Very quick and easy quote.
Very helpful and communicative agent!
23 september 2025
Antwoord van Onlia
Thanks, Ivan! This is wonderful to hear! We're glad your experience working with us was efficient and that you received the help you needed.
Very excellent customer service both…
Very excellent customer service both personal who help me
16 september 2025
Antwoord van Onlia
Thank you, Jean! We're so happy you had excellent customer service experiences!
Terrible customer service and zero business ethics
Onlia flagged my original review and had it removed because they pay Trust pilot to filter reviews.
Everything I wrote was fact.
I changed my address with Onlia and they increased my insurance by $150 per month. I canceled the policy, but not without costing me an additional $300. With an insurance company, you have no choice but to pay.
Also, dealing with the customer service representative “broker” that complained on the phone that he’s making no money from my policy and then proceeded to end the conversation by stopping the recording and using obscenities.
This is how they treat a customer that had a policy with them since 2021.
Do not recommend. Use a reputable company that won’t take advantage of their ability to access your bank account.
11 september 2025
Review zonder uitnodiging
Antwoord van Onlia
Thank you for sharing your experience with us, Ryan. We don't pay Trustpilot or any other platform to filter our reviews. We’re sorry that your move caused a large increase in the cost of your policy. Unfortunately, insurance prices are significantly higher in your new city due to higher risk, which neither our company nor our agents can control.
We have investigated your call with our agent, and we do not tolerate any form of abusive language towards our customers or our team members. Respect and inclusivity are core to who we are as a team and as an organization. We expect everyone we work with, including customers, to uphold these values.
Excellent customer service!
With people I spoke with were excellent! Patient , and informative. I couldn't be happier!
8 september 2025
Antwoord van Onlia
That's wonderful to hear! Thanks so much for sharing your experience, Meghan!
Antwoord van Onlia
Thanks so much, Robert! We're glad we were able to help you sort your insurance needs quickly! We're always here to help if you need further assistance.
Milia went above and beyond to help us…
Milia went above and beyond to help us get our insurance. I really appreciate everything that she did for us.
27 augustus 2025
Antwoord van Onlia
Thank you for sharing your experience working with Milia, Brandon! We always appreciate hearing about our team members going above and beyond to give you outstanding support!
Prompt response to inquiries are the…
Prompt response to inquiries are the most important part of customer service and you guys nailed it!
18 augustus 2025
Antwoord van Onlia
Thanks so much for this wonderful feedback, Abduselam! We're always working on improving the quality and speed of inquiry responses, and we're thrilled that you're impressed! Thank you again for sharing, and you're welcome to let us know if there's anything we can do to improve our customer service in the future.
I have been with Onlia for 3 years now…
I have been with Onlia for 3 years now and I am more than happy.
15 augustus 2025
Antwoord van Onlia
This is wonderful to hear, Ahmed! Thank you so much for being a long-time customer. It means a lot that you're more than happy with Onlia. Please let us know if there's ever anything else we can do to help you with your coverage.
Setup Policy
Sana assisted me with the process of setting up my policy. Very well communicated and easy setup. Thank you Sana!!
12 augustus 2025
Antwoord van Onlia
Thank you, Adil! We're so happy to hear about Sana's fantastic work. Thanks again for your kind words and helpful feedback. Please reach out anytime you have questions or need assistance.
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