The experience was easy the agent Gail was very helpful and I was able to get my coverage started the next day overall five stars
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Onlia is an awful business. You will never get a live agent and the ones who do, work from home and are unprofessional. They keep withdrawling from my account even though I’ve cancelled since last N... Toon meer
Bedrijf heeft geantwoord
Sales and customer service employee "Riya" was on the ball. Lovely & polite service, she got my insurance quote finalized and effective within a day. She was completely transparent on the payments, co... Toon meer
Bedrijf heeft geantwoord
Broker initially sold me my insurance and sent me my documents and slips. I then recieve an email DAYS later stating there was more paperwork they needed and that actually did NOT have coverage until... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
At Onlia, we make home, auto, and lifestyle & leisure insurance a breeze. Our secret sauce? We’re the only brokerage that gives customers access to multiple insurance companies and competitive pricing, with the freedom to buy online or through a broker. We keep things simple, clear, and stress-free—because insurance doesn’t have to be a headache. Bottom line: we’re here to offer straightforward, flexible options with a friendly touch—and maybe a little swagger. As a RIBO licensed insurance broker serving customers in Ontario, Alberta, and BC, we’re able to find you the best quote for your needs at the best possible price from our group of nationally trusted carriers — 24/7 online, or over the phone with a broker. We’re backed by a strong and reputable Canadian financial holdings company, Southampton Financial Inc. Southampton’s principles are recognized for creating robust and successful insurance distributors in the Canadian marketplace.
Contactgegevens
Toronto, Canada
- +1 844-472-7905
- support@onlia.ca
- onlia.ca
3,6
Gemiddeld
4K reviews
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Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 62% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
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Antwoord van Onlia
Thanks so much for letting us know that you're happy with the speed and efficiency of our response time and support, Kezzai! We appreciate you choosing Onlia and will work hard to ensure that we continue to meet and exceed your expectations.
employee went above and beyond to make…
employee went above and beyond to make sure my needs were met in a timely manner, she was very easy to talk to and worked efficiently
6 februari 2026
Antwoord van Onlia
Thank you very much for your review, Jake! We're thrilled to hear that our employee went above and beyond to ensure you have everything you need to feel confident about your coverage. We look forward to continuing to earn your support!
Sana was very helpful
Sana was very helpful
And efficient. She answered all my questions and provided me w a good rate.
4 februari 2026
Antwoord van Onlia
Thanks so much, Michele! We never get tired of hearing about the amazing work Sana does, and we always appreciate you taking the time to share your experiences with us. Thank you for choosing to work with Team Onlia!
Antwoord van Onlia
Thanks so much, Mansoor! We're thrilled you're happy with our service, and we're always here if you need policy support!
Antwoord van Onlia
Thank you, Jayson! We're so glad you had a great experience working with us! You're very welcome, and we're always happy to help if you have any questions or need further assistance.
My experience was fantastic and the…
My experience was fantastic and the lady helped me with every single question I had.
15 januari 2026
Antwoord van Onlia
Thank you so much for sharing your experience with us, Christal! We're thrilled that you're happy with the help you received. Customer satisfaction, support, and providing straightforward answers to all of your insurance questions are extremely important to us. We always appreciate your valuable feedback!
Sana was very helpful and very…
Sana was very helpful and very professional! She got me the cheapest quote from everyone else I contacted! Definitely recommend Onlia.
13 januari 2026
Antwoord van Onlia
We're so glad Sana helped find the best quote for you, Karley! Your recommendation means a lot, and we'll continue to work hard to ensure you get the best insurance coverage and support.
Antwoord van Onlia
Thanks so much, Nicky! We're thrilled you appreciate the efficiency of working with us!
Great Customer Service
Milia was the best to work with. She was clear and honest and so helpful. Thank you!
12 januari 2026
Antwoord van Onlia
Thank you for your awesome review of working with Milia, Whitney! We appreciate your feedback so much and love seeing our wonderful team members recognized for their hard work.
This Insurance agent is spoke with was…
This Insurance agent is spoke with was very patient and professional in her attitude, she was a great listener and was very helpful
1 januari 2026
Antwoord van Onlia
Thank you so much for sharing your experience with our agent, Jennifer! It's always a pleasure to hear from satisfied clients and to have the opportunity to continue providing you with our best service.
Antwoord van Onlia
Thank you, Maria! We're glad you're happy with our product knowledge. Your support is extremely valuable to us! Please let us know if there's anything we can do to help improve your insurance experience.
Very professional and friendly Agents
Very professional and friendly Agents. They understand your needs and will give you the best possible good rates.
11 december 2025
Antwoord van Onlia
Thanks so much, Mary Ann! Providing the best possible rates with excellent service is extremely important to us. We very much appreciate your feedback!
Antwoord van Onlia
Thank you so much for sharing your feedback, John! We're always thrilled to meet your service expectations and look forward to doing the same in the future!
Switched because of cheaper rate
Switched because of cheaper rate. Let's see what your service is like.
4 december 2025
Antwoord van Onlia
Thank you for choosing to work with us, Igor! We work hard to find our customers the best rates and provide exceptional service. We'll do our best to meet and exceed your expectations!
The representative calm
The representative calm, care , thoughtful and support throughout the process.
9 december 2025
Antwoord van Onlia
Thank you so much for sharing, Janet! We're thrilled to hear about your supportive experience working with one of our representatives!
Antwoord van Onlia
Thank you, Muhammad! We're always happy to talk and help you with your insurance.
Sana was great
Sana was great! Very personable and well versed at her job and professional.
8 december 2025
Antwoord van Onlia
Thanks so much for shouting out Sana's excellent work, James! Your feedback is extremely helpful, and we'll continue working to provide you with outstanding service.
Antwoord van Onlia
Thank you, Woody. We're glad we were able to secure a low rate for you! Finding our clients the best insurance prices is extremely important to us.
Awful Service Post Buyout
Ever since aha! was bought and merged with Onlia under the investment company everything is now awful. Customer service is very unresponsive and when they do answer it's very basic and not user specific based on the situation. If I didn't get a discount from my company I would not choose them again.
2 maart 2025
Antwoord van Onlia
Thank you for your feedback, Charlie. We're always working to improve our response times and the quality of our customer service, so we appreciate you sharing and will continue working to improve all of our clients' experiences working with us. You're always welcome to share any feedback you have in the future. We hope to re-earn your satisfaction with quality service.
The person was very nice and courteous
The person was very nice and courteous. Got it done in a good amount of time thanks
31 oktober 2025
Antwoord van Onlia
Thanks so much for your feedback! We appreciate you sharing your experience working with us.
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