Online Bedrooms Reviews 

Absolutely love my new bespoke wardrobe, I was spoilt for choice on all the amazing colours they had on offer but the lovely designer helped me narrow it down to a beautiful shade of blue, as I'm quite indecisive. They were very helpful on walking me through the measuring stage. Would highly recommend to friends and family.

I have made 3 separate orders from online bedrooms, and each time is an amazing experience. Their furnitures are top quality, our builders said the hinges are better than the ones you get for kitchens. I particularly love the soft closing mechanism for cupboard door and drawers. We had a pleasure to work with the designer Lucie each time, she is very efficient and detailed. Their customer service is also excellent. We’ve never needed to wait for their response.

UPDATE: Online Bedrooms keeps flagging my review so it gets removed, it was removed once so I had to re-post it. Mentioning names is against Trustpilot Guidelines, but only if a negative review, there are over 10 reviews that mention Online Bedrooms employees name and last name here, I've flagged them all, hopefully those are removed by Trustpilot too. Arbitrary morals.

It's been over 9 days and I still haven't received the wardrobe doors, I've chased now 3 times over email, Customer Care keeps replying they will be in contact with the company who has to deliver the doors, but I still have not received communication from their 'manufacturing partner' that is in charge of manufacturing and delivering the wardrobe doors.

I've also cc'd the designer I dealt with and Online Bedrooms Head of Sales; I'll seek legal advise if I don't get the wardrobe doors delivered, I paid for the full wardrobe including the doors, and it seems they are purposely delaying the delivery or even attempting to not deliver the full wardrobe I've paid for.

I can't stress enough how terrible my experience has been, it's an ongoing nightmare with this very shady company.

------

Elderly, disable, and anyone living alone, I strongly advise you: do not buy from Online Bedrooms, they don't deliver to your door.

A terrible experience, lack of transparency during the sales process.

I had a 1 hour video call with a designer, and week after decided to place the order for a 2.5 metres wide and 2.40 metres height wardrobe.

Only after I paid they sent 4 emails, and in one of the emails a link to read 'important information', I didn't read all the points in full, sadly, the terms and conditions or important information was never disclosed before payment.

The delivery is done in 2 instances, by 2 different companies, and they don't deliver door to door.

Over email with customer care they mentioned I'd have to help the driver 'unload' the flat pack furniture, I asked how heavy because I live alone and I wasn't sure of how much help I could be, I was told not to worry because it wasn't too heavy.

Today the driver arrived and didn't even had a trolley, took the items one by one from the van and dropped them at the building's hallway.

They do 'free delivery' but not insured, so they can't bring the items to your door.

I spent over 40 minutes carrying the items I could lift or drag through the corridor, to the lift, to my door.

I called fuming because there are 3 panels I can't get upstairs myself, since are too heavy and might not even fit in the lift.

I requested a full refund, it's unacceptable that I wasn't told during the 1 hour video call that the delivery was 'free' but not door to door.

I truly regret buying from this awful company, they should have a disclaimer on their website explaining they don't deliver door to door, and especially for people living in buildings this is key information due to items might not even fit on lifts.

I had a call from someone who's name I don't remember, he said no refund is possible, he said I had 14 days after placing the order to cancel it if I wasn't in conformity after reading the email with a link stating 'important information'.

His 'help': told me to get someone to help me get the items upstairs, and he could recommend a fitter for the wardrobe.

And on his words, the fault is mine for not reading the email after paying.

That's all, now on my own.

I have just wasted money, now I will receive another delivery, the wardrobe doors, 3 heavy doors of 2.40 metres height and 84 cm wide, that I've no idea how I'll get upstairs or if will fit in the lift.

I live on the 7th floor, if the designer during the 1hr video call would have mentioned: by the way delivery is free but we are not insured so we can't get the flat pack wardrobe to your door; I'd have gone with the Swedish company that does deliver wardrobes door to door.

I'm extremely upset, I should have never ever get across this awful company, on top the quality is the same as the one from the Swedish company, but of course way more expensive.

Avoid, just save your money and don't ruin your mental health.

Great quality product.

Had some issues but all were put right without a problem. Very happy with the finished units. they should last many years,

Great quality product with good instructions and good instructions for measuring up before ordering.

We had been looking at new wardrobes from all the usual places from Ikea up to Sharps, we wanted to have the built in look but our budget was not going to stretch to the sharps/hammonds prices even with their sale. A friend had just bought from online bedrooms so after seeing those we decided to book a design consultation and get a quote. Very helpful straightforward information from the designer, helped us plan out the units and interiors to fit our space and provided the quote with no hard sell. Order placed and a few weeks later everything was delivered well packaged and without issue. Important to remember, whilst the drawer units were pre build the carcasses are flat packed. Assembly of the units was actually quite easy, I already decided I was going to employ the services of a carpenter for half a day to give me the professional finish I wanted on the plinths/filler panel etc. With that done I fitted the doors and our own chosen handles. All sections of the units are thick and solid, we chose a Matt light grey colour finish with a two panel shaker doors. Now completed we’re extremely pleased with our end product and the overall experience from online bedrooms. I know that what we have would’ve cost us £10k plus from the two big names yet we came in all done for just under £4k so a considerable saving without any scrimp on quality.

Very happy with the customer service and the product

Very pleased with the quality of these wardrobes.

The fit is perfect and the look amazing.

For the price, I doubt that there is any company who could be anymore competitive.

Excellent wardrobe kits made to measure. Their family run business gave us the attention and expertise needed to specify and order two kits. Everything went in very smoothly.
Now after a couple of years of daily use they still look brand new.

Very pleased with our wardrobes. We were able to design them to fit into the available space down to the last cm. We made use of the fitting service which was excellent as they are very well fitted. Overall I would recommend Online-bedrooms if you are looking for a made to measure set of fitted wardrobes

We had Online Bedrooms do all our fitted wardrobes / dressing tables / chest of draws and bedside cabinets at our newly built property. It has definitely enhanced the look of our house.
The finish to to a very top class level and the built of the furniture is very solid and sturdy. When we went the showroom we were explained everything in minute detail with plenty of choices including the fitments. We gave the room measurements and it was expertly designed for us including the amendments we requested.
We are so glad we used them and never had to contact them for any issues. A company we would unreservedly recommend.

The professionalism of the company - no pressure sales / the price and the quality and the absolute ease of speaking to the designer ( Alex ) even when I altered the plan ! Everything was so relaxed - great communication all round -

We used Online Bedrooms to design and install a built in wardrobe in our new home, and I can honestly say from start to finish we experienced the most amazing customer service.
We love our wardrobe, and would 100% use Online Bedrooms again when we start our next project!
Thoroughly recommend them.

I’ve bought 2 sets of wardrobe doors from this company & I cannot fault them. The doors are good quality at a reasonable price. I would recommend them.

The skills and attitude of the fitter could not be faulted.
The design was completed without difficulty and the designer was easily understood. The cost was approximately 50% less than competitors. Delivery on time and four weeks achieved.

I have fitted double wardrobes in three of my bedrooms. They were designed to my specifications in dialogue with their designers. Very helpful and accommodating. The product is sound and extremely good value. They look good and price compares favourably with competitors. Hinges and drawer runners are excellent quality. No problem with assembly. Delivery on time.

Great customer service and communication.
Fast efficient delivery.
Great product.

Fantastic company, superb product. From the the first interaction through the design process to receipt of the product this is first class. The whole product is solid including the backboards which are over 10 mm thick.

If you are thinking of buying bedroom furniture look no further than this company.

The product three years on is as good as the day it was fitted ,it is extremely robust ,fits amazingly into the awkward position it has to fit into .
The everything came well packaged and delivered on time ,and easy and quick to assemble .
Keep the good work up .A1

Had the fitted wardrobes in a couple of years now, still looking good with absolutely no issues. Everything from the initial planning and design through to delivery was faultless. Would I use again, you bet.