Very helpful staff . I think there is a blip in their system at the moment as was also unable to make the payment online. A lady rang me the next day which was very efficient,she went through the opti... Toon meer
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Lees wat reviewers zeggen
The online Land Registry were very quick with my request. The members of staff I have talked to have all been helpful and explained everything clearly.
This company and website is a SCAM. Do not trust them or anyone who calls you. I am now £386 down and really unsure why and what they are supposed to ‘have’ provided. The person who rung me lied and... Toon meer
I contacted The Land Registry about an unkempt plot of land at the back of my house which turned out to be unregistered. In less than 24 hours, the paper work was being sent and solicitors lined up f... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Informatie afkomstig van verschillende externe bronnen
Our online services provide the general public and property professionals with access to official copies of Land Registry Title Registers and Title Plans.
Contactgegevens
Verenigd Koninkrijk
- onlinelandregistry.org.uk
3,6
Gemiddeld
6K reviews
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 94% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
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Very efficient
Very efficient. I used on line services between meetings at work and in my haste to complete the request I didn’t request all documentation for my tittle deeds etc. Within minutes I received a call from a gentleman in land registry offering to assist me. Everything was done and completed within 2 minutes and I received all documentation via email with confirmation printed copies would be sent by tracking with Royal mail. Fabulous and very efficient service.
20 april 2026
Review zonder uitnodiging
Antwoord van Online Land Registry
Good morning,
Thank you for your wonderful 5-star review!
We’re thrilled to hear that you had a great experience with our service.
We hope to continue providing you with an excellent service in the future.
Best regards,
Sophia
Communications Officer
the responsiveness of there help staff
14 april 2026
Review zonder uitnodiging
Antwoord van Online Land Registry
Good morning Matthew,
Thank you for your wonderful 4-star review!
We’re thrilled to hear that you had a great experience with our service.
We hope to continue providing you with an excellent service in the future.
Best regards,
Sophia
Communications Officer
Very helpful phone back service that…
Very helpful phone back service that clarified my needs & ensured a super swift response, excellent 👌
15 april 2026
Review zonder uitnodiging
Antwoord van Online Land Registry
Good morning Neil,
Thank you for your wonderful 5-star review!
We’re thrilled to hear that you had a great experience with our service.
We hope to continue providing you with an excellent service in the future.
Best regards,
Sophia
Communications Officer
Very helpful pleasant experience
Online platform was easy to use and one of your team rang me as my documents were being still being processed and would be delayed as I have not long completed on my house. He explained the situation and was very helpful. A very pleasant and positive experience
15 april 2026
Review zonder uitnodiging
Antwoord van Online Land Registry
Good morning,
Thank you for your wonderful 5-star review!
We’re thrilled to hear that you had a great experience with our service.
We hope to continue providing you with an excellent service in the future.
Best regards,
Sophia
Communications Officer
Fulfilled but costly experience.
Straightforward procedure and quick response.
However very confusing pricing issues. Online pages referring to individual costs which I accepted were not reflected when I actually came to enter my card details.ie the total cost i was asked to pay bore resemblance to what I previously agreed to.
In addition I also requested and paid for a ‘hard copy’ to be posted to my home address, however a downloaded PDF copy was all I will receive.
17 april 2026
Review zonder uitnodiging
Antwoord van Online Land Registry
Good morning Eric,
Thank you for your wonderful 4-star review!
We’re thrilled to hear that you had a great experience with our service.
We hope to continue providing you with an excellent service in the future.
Best regards,
Sophia
Communications Officer
Needed a copy of a title deed for a…
Needed a copy of a title deed for a property. Easy to search and submit the request and payment. Received the pdf document later the same day. Excellent service provided
15 april 2026
Review zonder uitnodiging
Antwoord van Online Land Registry
Good morning,
Thank you for your wonderful 5-star review!
We’re thrilled to hear that you had a great experience with our service.
We hope to continue providing you with an excellent service in the future.
Best regards,
Sophia
Communications Officer
Easy process that was dealt with fast…
Easy process that was dealt with fast and efficiently
17 april 2026
Review zonder uitnodiging
Antwoord van Online Land Registry
Good morning Dominique,
Thank you for your wonderful 5-star review!
We’re thrilled to hear that you had a great experience with our service.
We hope to continue providing you with an excellent service in the future.
Best regards,
Sophia
Communications Officer
Brilliant staff
Brilliant staff , quick service explaining everything along the way , and mindful of the 86year old needing to go through the property registration process .
Second contact today to clarify something and again brilliant service . Well done
16 april 2026
Review zonder uitnodiging
Antwoord van Online Land Registry
Good morning Darren,
Thank you for your wonderful 5-star review!
We’re thrilled to hear that you had a great experience with our service.
We hope to continue providing you with an excellent service in the future.
Best regards,
Sophia
Communications Officer
Quick and easy and gave me the…
Quick and easy and gave me the information I needed.
16 april 2026
Review zonder uitnodiging
Antwoord van Online Land Registry
Good morning Andrea,
Thank you for your wonderful 5-star review!
We’re thrilled to hear that you had a great experience with our service.
We hope to continue providing you with an excellent service in the future.
Best regards,
Sophia
Communications Officer
My case has been an absolute nightmare…
My case has been an absolute nightmare with some unique complications. Anisha has been an absolute gem and gone above and beyond to help me.
Whatever Anisha is being paid, she deserves more! Hope she gets it!
I’d recommend the online land registry without hesitation.
Thanks, Ben
17 april 2026
Review zonder uitnodiging
Antwoord van Online Land Registry
Good afternoon Ben,
Thank you for your wonderful 5-star review!
We’re thrilled to hear that you had a great experience with our service.
We hope to continue providing you with an excellent service in the future.
Best regards,
Sophia
Communications Officer
Scam
Scam – avoid this company.
I received a call from Online Land Registry while I was at work, and at the same time my solicitor was explaining my actual Land Registry process. I got confused between the two and trusted them, thinking they were connected to my solicitor. They took £88.80 from me immediately.
Within 20 minutes I realised it was not the official Land Registry and I contacted my bank to stop the payment, but even the bank refused the refund. I never received any real service from them.
I still don’t know how they got my phone number, which is very concerning.
Please be careful — do not trust them.
17 april 2026
Review zonder uitnodiging
Antwoord van Online Land Registry
Good morning Harshil,
Thank you for your review,
We are very sorry to hear about your experience and the distress this situation has caused. We fully appreciate how important this matter is, especially given the circumstances you’ve described.
To clarify, OnlineLandRegistry.org.uk is a private, independent administrative service that assists clients in preparing and submitting HM Land Registry documentation. We are not affiliated with the UK Government or HM Land Registry, and this is clearly stated across our website, checkout pages, and Terms of Service before any payment is made.
In your case, we can confirm that your order had already been received and processed before your request for a refund was made. As a result, you were not eligible for a refund in accordance with our refund policy.
Regarding your concern about how we obtained your phone number, we do not acquire personal data without consent. Any contact details used would have been provided during the enquiry or transaction process.
If there is anything further you would like us to review or clarify, please don’t hesitate to contact us at enquiries@onlinelandregistry.org.uk.
The team will be more than happy to assist you further and address any other concerns you may have.
Kind Regards,
Sophia
Communications Officer
I did not have a positive experience …
I did not have a positive experience M. Taylor
6 april 2026
Review zonder uitnodiging
Antwoord van Online Land Registry
Good morning Michael,
We regret to hear about your experience.
However, we would like to confirm that your order has been fully completed, and all requested items have been processed in line with your instructions. From our side, the service has been carried out in full.
If there is anything further you would like us to review or clarify, please don’t hesitate to contact us at enquiries@onlinelandregistry.org.uk.
Kind Regards,
Sophia
Communications Officer
Avoid Like the Plague!!
I have emailed Online Land Registry on several occasions, requesting a full refund of £36.00 following my cancellation of an order (within 18 minutes of placing it), when I realised during a follow-up call by a salesperson from Online Land Registry that I hadn't been dealing with the official Government Land Registry.
I am yet to receive the courtesy of a response from Online Land Registry to my emails (including the return of a completed so-called 'refund form'), nor my money back.
To add insult to injury, I have since managed to obtain the information I was seeking free of charge from the official Land Registry. Whereas Online Land Registry charged me £36.00 for it!
Regardless of what Online Land Registry's Terms and Conditions state, they are in breach of UK Consumer Legislation by failing to refund my money in full.
I can see that I am not alone, as on this platform, there are numerous similar experiences from members of the public regarding difficulties obtaining refunds or only partial refunds being issued after deductions for excessive administrative fees.
I am extremely concerned that this company is consciously misleading the general public by presenting itself in a manner that closely resembles the official Land Registry, resulting in financial detriment to unsuspecting and vulnerable people (particularly those in my situation who have suffered a bereavement and are seeking official information relating to a deceased's estate).
Finally, if Sophia (Communications) at Online Land Registry deigns to respond to this review because its on a public platform (and interestingly not respond to the emails that I have sent directly to Online Land Registry), please do not fob me off and insult my intelligence by cut and pasting the usual responses "We have already refunded you" or "Upon further investigation, unfortunately, we cannot locate an existing order for yourself...etc, etc ".
I recommend that anyone who has had, or is having similar issues with Online Land Registry, contact Citizens Advice in the first instance, as I have done. Also, try your card issuer, who may be able to refund you.
31 maart 2026
Review zonder uitnodiging
Antwoord van Online Land Registry
Good afternoon Helen,
We regret to hear about your experience.
However, upon investigating the order which matches your name, we can see a refund was issued.
If you believe this to be incorrect, we ask you to reach out to our enquiries department at enquiries@onlinelandregistry.org.uk.
The team will be more than happy to assist you further and address any other concerns you may have.
Best regards,
Sophia
Communications Office
Follow up phonecall as there was an issue with my application
Had a phonecall from them as there was an issue with my application and explained everything very well and explained my options
10 april 2026
Review zonder uitnodiging
Antwoord van Online Land Registry
Good morning Sally,
Thank you for your wonderful 5-star review!
We’re thrilled to hear that you had a great experience with our service.
We hope to continue providing you with an excellent service in the future.
Best regards,
Sophia
Communications Officer
Good response in checking I had ordered…
Good response in checking I had ordered what I needed and amended the order to what I needed .
6 april 2026
Review zonder uitnodiging
Antwoord van Online Land Registry
Good morning Barry,
Thank you for your wonderful 5-star review!
We’re thrilled to hear that you had a great experience with our service.
We hope to continue providing you with an excellent service in the future.
Best regards,
Sophia
Communications Officer
Spoke to a lovely
Spoke to a lovely, considerate and competent young lady regarding title deeds. She could not have been more compassionate and helpful. I am sorry I did not catch her name, but if this can be traced to her, please give her this feedback.
7 april 2026
Review zonder uitnodiging
Antwoord van Online Land Registry
Good morning Maggy,
Thank you for your wonderful 5-star review!
We’re thrilled to hear that you had a great experience with our service.
We hope to continue providing you with an excellent service in the future.
Best regards,
Sophia
Communications Officer
I thought I was dealing with Land…
I thought I was dealing with Land Registry after my husbands recent death. When I realised was a third party conveyancing company asked for the £540 to be refunded. They told me they do not refund. No 14 day cooling off period. I also had to send a postal order to Land Registry for £100, so I have been scammed out of £640. Disappointed that my visa company M&S wouldnt apply Section 75.
23 maart 2026
Review zonder uitnodiging
Antwoord van Online Land Registry
Good morning Jean,
Thank you for your review.
Upon further investigation, unfortunately we cannot locate an existing order for yourself.
Please provide us with an order number so we can investigate this further.
If you have any concerns, please email our support team at enquiries@onlinelandregistry.org.uk
They will be more than happy to help.
Kind regards,
Sophia
Communications Officer
I was expecting to have a record of…
I was expecting to have a record of ownership for the property. But that information is not on the register document.
Basic information and feel completely robbed of the £36.00
7 april 2026
Review zonder uitnodiging
Antwoord van Online Land Registry
Good morning Nadine,
Thank you for your review.
Upon further investigation, unfortunately we cannot locate an existing order for yourself.
Please provide us with an order number so we can investigate this further.
If you have any concerns, please email our support team at enquiries@onlinelandregistry.org.uk
They will be more than happy to help.
Kind regards,
Sophia
Communications Officer
Helpful advice from humans
2 april 2026
Review zonder uitnodiging
Antwoord van Online Land Registry
Good morning Giles,
Thank you for your wonderful 4-star review!
We’re thrilled to hear that you had a great experience with our service.
We hope to continue providing you with an excellent service in the future.
Best regards,
Sophia
Communications Officer
The process was quick and easy.
2 april 2026
Review zonder uitnodiging
Antwoord van Online Land Registry
Good morning Paul,
Thank you for your wonderful 5-star review!
We’re thrilled to hear that you had a great experience with our service.
We hope to continue providing you with an excellent service in the future.
Best regards,
Sophia
Communications Officer
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