OnlineNotary.us Reviews 

Always a great experience for our customers!

I am so happy to have found this notary company! They have top-notch customer service, are very polite and informative, and are extremely prompt in getting back to you! I highly recommend them.

very patient, very kind, excellent experience.

I requested an apostilled document, they did not ask for any details and then failed to provide the service saying 'it's not legal'. After that they sent me a very rude and arrogant email. Not only I wasted time with them but this way of communication is just inappropriate.

Highly responsive and thorough. Any issues or questions were addressed extremely fast! This was my first time using an online notary and absolutely worth every penny! Thank you!

I used this service for a document that I needed to send to a foreign country. The customer service agent connected me with a notary in Minnesota, which is a state that doesn't recognize e-signatures for apostilled documents.

This was never disclosed to me. I contacted the company, requested they provide me with a document from a state that does apostille documents, and their only response was to request that I pay for ANOTHER session.

It would be one thing if this was a title company or a private company that isn't accepting their e-signatures, but the SECRETARY OF STATE's office in the state they are doing e-signatures isn't accepting their signatures. It makes you wonder why they work with notaries in states that don't accept these signatures. At the very minimum they should be notifying their customers of this.

When you go for a service like this, you expect them to be knowledgeable. If there are issues like this, customers should be warned so we could determine if it makes sense to go forward with the service or not.

I get that everyone makes mistakes, but I gave this company an opportunity to fix their error and their only response was to blame me for not knowing that in Minnesota the e-signatures they are selling are not valid for apostilles.

I would recommend trying to find a different company before doing an online notary session, as this company makes no effort to ensure the product they are selling will actually be of use to the customer.

Really easy and very efficient. Customer Service was excellent too, many thanks to Erika.

I had a lot of technical issues along the way, and the 'real-time' customer service made the difference needed to get the document notarized! The diligent efforts of the notary and the customer service reps made the experience truly easy and I was confident, with their help, we will get the job done!

Darlene Ruiz was a true professional. Excellent service!

George Poletes is who I’d like to praise. I couldn’t have asked for a better person to a work with. His response time. He was friendly, understanding, patient and very efficient. I love your services and most of all working with George.

I enjoyed your service so thank you very much.

I've used the services of OnlineNotary.us two times in the last month after trying different virtual notaries. The services of this company are beyond compare in efficiency, transparency, and convenience. I've requested for a notary in my state each time and they make it quite easy to reassign my appointment accordingly. I'll continue using this company in the future and recommend them highly.

extraordinary service and paying attention to details.

The response was really fast, efficient and very attentive.
Thank you !

George was very helpful and accommodating!

Nancy was very understanding and suggested me to email the 3rd party that needed the notary. The process was smooth overall

They were so helpful and responsive through customer service and each of the notaries was on time and friendly. The process was easy to understand, and they went above and beyond when things were confusing!

You are the best, one of my best experiences ever, very easy to get your documents notarized, very specialized, polite and professional team

They ended my notary service and wasted my time because their AI facial recognition couldn't match my face to my drivers license.

After 3 attempts, I contacted the chat and let them know that I thought the automated AI system was bull****, they cut me off and told me to go use another notary service if I was going to use such foul language.

The notary was late and the process was cumbersome - it took 30 min while when we did this in the past it was quick and easy. The chat is not able to fulfill all tasks as a human would do, it would be great to connect to a human right away to prevent delays. This could have been done in 10 min if the human was on right away. The Human Agents that assisted me were phenomenal: patient, responsive, resourceful. George Poletes was invaluable in providing excellent human assistance to complete the payment that couldn't be done online by clicking on the link. My recommendation is that you get the automated process reviewed: there's no comparison between the excellence and resourcefulness of every human I interacted with and the subpar quality of every automated step!

It was fast and painless. I would recommend it anyone who needs to have something notarized.