Online Opticians UK Reviews 

I was very impressed that they queried my prescription, as it is quite an unusual one. Thank you for checking!

Speedy delivery, and the glasses are great.

Really happy with the sunglasses, perfect fit. The process was easy for beginning to end and we will definitely be using again.

Reglazed my reading glasses.
Fast, good price and very pleased.
Might try changing my Varifocals lenses next.

Had to wait over 3 weeks for delivery and poor quality of frame

A fast turn around time from collection to delivery, for single vision sunglasses, and a fair, competitive price. They had some sort of IT problem which meant a small delay acknowledging my frames.

I'm going to use again.

Affordable and accesible. could not have afforded varifocals at high street prices. When the glasses arrived they were perfect . will not be bothering with bifocals in future.

Ordered simple single vision reading glasses. By day 8 there was no update; when I chased, they said the order was still “in the lab” and needed another 2 days, relying on “guidance only” despite advertising dispatch in 3 to 5 working days and up to 14 days only for complex prescriptions. When I pressed them on this, they sent a curt email, cancelled my order and told me to go elsewhere.

edit:I asked for my account to be deleted they responded with a laughing emoji.

Think this company is a scam.. PROCEED WITH CAUTION - No Goods, No Refund - Rude Staff
Ordered and paid on 10 May 2026. After delays, I was informed the frame had broken during glazing and could not be supplied. I requested a refund which was confirmed as processed on 27 May 2026. More than four weeks later no refund had been received despite multiple chaser emails and telephone calls. When I contacted customer services to seek an explanation, my call was terminated. I eventually had to escalate the matter through formal complaints and my card provider.

Very poor communication. Phone calls impossible, emails seemed rushed and difficult to understand. Very defensive failed to understand my problem. Very unhappy purchase and not willing to rectify the problem. Very poor.

Took 6 weeks to be delivered!! Very well priced but just not worth it for the hassle as they don’t communicate very well, if at all.

Really poor communications (nobody answers their phone)
To their credit I did receive next day responses to my delivery queries/emails
3.5 weeks delivery was not ideal

Slight delay on my order. However, I was kept updated and extremely happy with the quality of my order.

Very poor service. Sent my wrong sized glasses that I ordered and have not yet responded to my emails on the matter. Exceptionally disappointed.

I ordered a reglaze Varifocal package from the company on 2 June. I received an email with an order number and details of their Christmas opening times. No information as to what happens now that I ordered.

I did not receive a box or label to send the glasses off to the company.
On trying to call on their phone line, their phone line is 'out of action' and not taking calls.

On contacting the company by email on 9th June, I was told that I received the wrong email and they had made a mistake and done nothing with regards to my order.

I had asked for a refund but I haven't received any response.

I paid by PayPal so have made a claim via their service.

web38761 order reference

Ordered a pair of glasses back in early May, had issues with payment, once that was sorted and processed I have not received any communications on timelines regarding delivery despite several enquiries over email and over the phone. Poor customer service and communication. Still not received an update or my glasses.

Prompt, friendly and efficient service. Easy to understand instructions. Glasses were as expected. No problems.

It was great to be able to use your own frames. Everything was straight and service very prompt

These people really do not know what they are doing. Customer service is appalling and I have not even ordered yet. Thank goodness I did not follow though with an online order before speaking to a human because it is so bad, I have avoided actually getting the glasses from them and have the opportunity to purchase from a more competent company instead. Glasses are expensive, so it's not worth dealing with a company like this

Glasses arrived as ordered between 2 and 3 weeks

Very good service.
Thank you