Onlineorchards Reviews 

Wow! Better Montmorency Cherry tree than expected.

While it died almost immediately, I blame the summer sun and 100° temperatures. The company sent what looked to be a fine tree.

We purchased 3 fruit trees and two Lavender plants, the dwarf apple tree arrived broken half way up the trunk, we contacted Online orchards and they asked us to send a picture of the break which we did. We heard nothing for days and when we reached out again they asked for more pictures of the whole tree, we had already disposed as it would not grow and now they are simply ingnoring us, and the Lavender plants were substandard at best, but we think they will live. We will never do business with this business again!! NOT RECCOMENDED!!

Absolutely terrible state of 2 plants I ordered through Lowes. Two Red Twig Dogwood Accent Shrubs had 12-15 dead/dry leaves in the box. The plants were crammed into a small box and shipped on their sides. They were wrapped in cellophane and there wasn't a drop of condensation. The soil/peat mix was bone-dry. Shameful!!! Online Orchards should not be affiliated with Lowes. Lowes drop OnlineOrchards.com NOW!!!

I ordered a specific Hibiscus bush, actually 3. Now that they are finally blooming they are all different. I specifically ordered because of color and style. I’ve tried contacting customer service relentlessly with no response! Big mistake ordering from them. Never again!

Ordered a Prarie Fire crabapple tree through Tractor Supply. The tree shipped to me was the worst hack job I've ever seen. The tap root, and most of the feeder roots were hacked off leaving three small feeder roots, three inches long, to nourish the tree. The odds of planting a pruned branch in the soil, and having it root are higher than this tree surviving. If I don't see any signs of life in three weeks, I doubt I will, I'll source a tree locally to replace it. (arrived 6/29/24)

The worst. I should've did research before buying from these people. I never received my plant. I don't even think they sent it. I had put my business address. Got in touch with them 30 seconds after I realize I sent it to work address. The emailed me saying they sent it already. I said ok. Now I been waiting over 3 weeks and the tree stoll hasn't came. Tried to get in touch again about where the tree is and no replies.....crickets crickets....before i gave this scathing review I emailed plenty of emails to see if they would correct the problem.

Don't order from this company! After 3 weeks of trying to get in touch with them I have never received an answer from my 3 emails. If you notice there is no phone number for this company on their website. I have no idea if they are even going to send me the plants I ordered. So as of today 05/23/2024 I am going to call my credit card company and request a refund. This company has already charged my credit card. Don't even try to work with this company, they are a sham.

Ordered a Cherry tree through Home Depot, it arrived all banged up with all the limbs snapped and broken and leaves shriveled. Have emailed them twice and like others, have heard zero response. Scam

I wish I would have read these reviews before purchasing. I went through all these issues others have shared. No response to emails. They messed up the credit card purchase, shipping took almost two weeks, the trees arrived wilted with mold on the roots. Tried saving them but they are dead. No response to emails. Once they get your money, you aren't even an afterthought. I'll be contacting the BBB to report them. I recommend others do the same if they had these issues. Prove me wrong Online Orchards and answer my emails!

Ordered pear tree as a gift. It was delivered in lifeless condition and almost no root on it, buds never appeared.
Contacted them over the email but never received any response.
It might be coincidence but soon after purchase on their page somobody tried to charge additional amount from the card. Luckly bank prevented it.

Ordered thru Home Depot. I received a different variety of the plant I ordered. Sent a couple of emails to Online Orchards and got no response, Pretty much zero customer service.

Ordered a Santa Rosa plum tree. The bare root tree was shipped to me not dormant and already leafed out. Some leaves and branches were dead so I had to prune the dead branches. Unfortunately my Santa Rosa tree didn’t survive. Why would you not pot trees that are out of dormancy and leafing out. I from Indiana so shipping can be up to a week. I am very upset and wish I read the reviews first. Beware!!

Ordered online after 2 weeks never got a notice of shipment so tried to call several times no response sent emails no response finally called the credit card company and got my money back that way sad part about it Home Depot uses the same company and I didn't realize it until after I placed the order they say I will get it by May 20th but I'm very doubtful because it hasn't even been shipped yet so I may be trying to get my money back from Home Depot or a credit back

ordered a Crimson King Maple tree, received a stick with the top cut off. this is an old cut. have sent two emails inquiring about this stick tree. so far no response. a stick with top chopped off. you are never supposed to top off a tree.

To be honest after I had not received updates on my purchase on the first week, I looked for reviews online and saw a bunch of bad reviews and let myself be influenced by them so emailed the company to follow up on the status of my purchase. The company responded within 24hrs stating that my order would be shipped the Friday of that same week, then the next day I got a notification that a label had been created and it remained like that for about 1 week. So I sent a follow up email again, but no response was received so I decided to press on the tracking of the package. I noticed that it said my tree would be delivered the next day. The next day I received the tree with the pleasant surprise that it was well wrapped, very healthy 3-4ft tree with a few sprouts already coming up. I ordered the cherry tree 3 in 1. The roots were well packaged and very clean. There was no dirt on the roots, but they appeared healthy. The tree has been in ground for almost 1 week now and is still looking very healthy. I am so happy with my purchase and feel guilty letting others influence my perception of things. My sincere apologies to online orchards. I am very happy with the little tree. Thank you!

Trees were shipped in January when ground was frozen. Trees were already coming out of dormancy. I had to put them in pots and try and keep them till planting time. They didn’t make it! Tried contacting with seller to no avail. Finally got them to respond. They said they would give partial refund however did not!! I do not recommend online orchards!!!!!

Horrible Company. Send wrong trees, ignored emails and wouldn't refund or send out correct one.

This place is a scam. Both of my Santa Rosa plum trees died quickly after arrival. I didn't realize it until after what I thought was a dormancy period. Once I realized they were dead, I began to try and contact them, but got no response. The customer service is not only awful, it's non-existent! Terrible company and I would never buy from them again just due to that fact alone.

These are scammers. Never buy anything from this online Orchards. Paid $116 for three plant and never received. No response to multiple email. No phone no available.

Ordered thru Home Depot. Failed to ship 5 out of 11 plants but I still got charged for all 11 plants. One that did arrive was near death. Plants were crammed into small boxes like sardines. The entire experience was a nightmare.