onlyBBguns Reviews 

I had a problem with the TT33 pistol I brought for Christmas it took me a while to get through to them by telephone but when I did the man was very helpful and is going to replace it free of charge and to save me having to pay shipping costs he told me not to worry about sending the faulty one back

Came in and and was served by josh I would just like to say one of the best customer services I’ve encountered ever !! The guys knowledge was impeccable if there was an option for 10 stars, I would’ve gladly gave that and I would highly recommend buying from this company.. don’t waste your time or money with other companies. Only BB guns is the place to go believe me you will not be disappointed . One extremely happy customer thank you

Amazing service. Always been a reliable place to go

The clerk was knowledgeable and helpful, answering all question I and my friends had aswell as being friendly and personable, all equipment was reasonably priced.

Ordered and received a bb gun Galaxy G13 XXL which did not work and fell apart, a replacement was sent which did not work also.
I did receive a refund but very dissatisfied with the product

I placed an order in April, hastened them early May to say I’d not received it. Still haven’t heard from them (end May). The phone number does not work and emails are ignored.
Recommend you avoid this company. They are quick to take your money but after sales and item delivery is a disgrace!

Order a bb gun thay took the money but I haven't heard anything since can't get in touch avoid

I honestly can't fault onlybbguns! They are simply excellent at what they do. I've been a loyal customer of theirs for years now and I've never ever been let down by them. I has a special request about my latest purchase and they did everything they could to accommodate me. They use quick and reliable couriers and always keep you in the loop with your order. Not to mention they have the latest and greatest that the airsoft market has to offer. Highly recommended!

Received a gun that didn't work, very cheap. Contacted the owners who asked for video evidence but unfortunately, the video exceeded the maximum size allowed to upload, therefore this was not an option, I explained the issue but my explanation went completely ignored. They took my money and ignored any chance of communication to return. Don't advise this company, will avoid for the future.

Excellent service for once a shop which says it has stock when it does not ordering from factory and waiting for stock ! Collected straight away brilliant customs service thank you ++++

Good service, large array of AEGs and decent selection of pistols. Very helpful at the counter too

My gun was supposed to come on the 9th it's now the 17th and DHL has lost or the driver has stolen my gun £134 and these guys are refusing to refund me. Now I have to go through all the hassle of taking legal action.

Stay clear. Ordered a magazine for my USP (4 months ago, as of this review) and never received it. Sent several emails but never received a single reply. Hope this review prevents someone else from making the same mistake I made.

Where the heck is my gun!!? I spent £199 on this st and it never arrived!!? I’ve been waiting months. You guys are proper twts Never order from this place there crap

DO NOT BUY! I've never had such crap customer service in all my life. My son used his birthday money to buy BB gun and for the 1st week I was trying constantly to get I'm touch as we couldn't get it to load. Eventually after alot of time they sent me a video. It still didnt work and I've since asked for a return to get his money back. They are completely ignoring me! They read my message and don't response. Gutted for my boy as his £40 out of pocket with a broken bb gun!

Ordered a AEG Pistol from them, it arrived within 3 days, and the pistol is great quality and had no faults. Not a 5 star because the order said i chose click and collect but it still got delivered, was confused by that, and the other thing was the bb guns battery pack was different to the one in the manual and required to be put into the gun differently but other than that great quality stuff, much better than other sites in the past

This is my first time ordering products from this site and I got to say that I absolutely am very happy with the service I got and that my order was dispatched very quickly.

Anything bought from here that arrives broken or breaks then forget trying to get money back or replacement….. never reply to emails an phone calls they tell you to email proof an never replay…. Worst company ever.
I gave up after about 30…… never replied to one.

If you buy from onlybbguns you better hope the gun works because you will have a fight on your hands to get your money back. This company is either very devious or very inefficient. Wrong phone numbers, wrong email addresses - anything to discourage a claim. In the end I had to get help from Paypal who were brilliant. Can't be recommended

Galaxy G22 Airsoft Gun, total waist of money, broke on the first day, a replacement was sent which also broke within days, they never replied to emails on the second one. Cheap rubbish.