OnTrac Reviews 

I don’t know why companies use this delivery service?! I never get my packages on time or if at all!

Package was marked delivered but it was not here. I messaged OnTrac. They just said that it was delivered and when I said it was not here, they told me to contact the shipper. The shipper was about to send out a replacement, but I decided to look at other houses on the block. I found my package 3 doors down at the wrong address. The OnTrac site does not let you leave a review, either. I tried to leave one star, but it told me to fill out two fields that literally do not exist on the form. Terrible experience all around, for me and for the shipper (who almost lost $90 worth of product to fix OnTrac's mistake).

Twice in a two week period this company failed to deliver packages. The first time they took a photo that had an image of just blurry pink color. Like something was blocking the camera. They stated there was nothing they could do because the package had a drop off photo. A photo of what!? I did receive a refund from Khols.
Second incident I found the same product on ebay (may have been the same original seller) and this time they stated that we didnt provide a way into our apartments. We provided the gate code multiple times (at least 3 times). We even left information to leave in a mail room if the lazy employees didnt want to climb the stairs. Im on the second floor. Im so frustrated and cuatomer service is unhelpful and uncaring.

I wish 0 stars was an option
Their tracking stated that a delivery attempt was made at my business even though there was no attempt. Customer service wouldn't do anything. It was a time sensitive package. Customer service wouldnt get me to anyone that could make a decision, and was told my package would be delivered in 1-2 business days. My business was open, and even my security cameras proved that there was nobody that drove in or out of my parking lot within an hour before or after the "attempt" was made.

I run my own business. For the last 50 years. I've never seen a delivery service like this before that they would get zero stars in the backwards star. That doesn't exist. I would do that. Packages are left somewhere where I live. You have to play, seek and find to find them. Absolutely horrible. Yeah, ought to be out of business. I don't know how you're in business the sad part is where the package left is only 5 mi from my house. It takes 24 hours for it to get here until notification. Absolutely ridiculous

All packages that are delivered by OnTrac are delivered to the wrong house, even though it has an additional line on the address label that says "Rear House", or deliver to rear house. And sure enough, they always deliver it to the front house. It's two separate houses, different people living in each one. Why is that so hard to understand? Contacting OnTrac about this is useless - have done so many times, and they just don't get it. That said, FedEx and UPS aren't really any better. Only USPS gets it right (at least most of the time)

I didn’t even want to give them a single star. Deliver came on time and I got excited, check the delivery image to see if they had followed the instructions and left the package where I had requested and they did not and just a few minutes later the package was stolen. Their customer or “chat now” was absolutely useless, telling me I have to contact the sender when it’s their delivery person who didn’t follow instructions.

Repeated delivery failures and unacceptable customer service

I am extremely dissatisfied with OnTrac and the way they have handled my delivery. The driver repeatedly marked my package as “Business closed,” even though my address is clearly a residential address.

I contacted customer service, confirmed my address, and explained the situation. Despite having the correct information, the problem was not fixed. Instead, my package was later marked as “Available for Pickup,” even though I NEVER requested pickup.

I paid for delivery to my home. I should not be forced to travel somewhere to pick up a package because their driver repeatedly failed to deliver it correctly.

What makes this even more frustrating is that I contacted customer service several times and clearly explained the problem, yet the same mistakes continued. I specifically requested that the package be redelivered to my home and not returned to the sender or held for pickup.

This has been an unnecessarily stressful and frustrating experience. A delivery company should be able to distinguish a residential address from a closed business and correct a mistake once the customer reports it. I would not recommend this delivery service based on my experience.

They only do minimal effort. They won’t try to contact you at a security guarded entry. Upon finally delivering, they only place the small package at your sidewalk. Complete laziness. And this is from two different delivery people. They must be training their employees to do the very least amount of work.

Wow, if I could rate this company a 0 I would. I ordered a purse from The Sak on September 4, 2026; the shipping was free, and it said it could take up to 10 days, which is a long time, even considering that it was coming from California to Florida.

On September 16, 2026, tracking showed that the item had been MIS-SORTED and sent to Miami instead of Tampa, and showed an expected delivery date of September 17, 2026 (today). But when I checked tracking at 1:30 p.m. EST, there were ZERO updates since the September 16, 2026 (2:43 a.m.) "mis-sorted" update.

I opted to chat. AI initially took over, and it took some time to get a representative. She apparently was unable to see the tracking number that I'd already entered, so I had to do that again. Plus she wanted my full name, email, phone number, and complete delivery address, so I gave her that. Then she responded by saying that the item had been mis-sorted and that it would be redirected as soon as possible. I told her I already knew that; my question was why there had been no updates and when I could expect delivery. She said she had no further information. I asked to speak to a supervisor; she replied "Our supervisors are NEVER available," (emphasis added).

This is the aboslutely WORST experience I have ever had, and I told the CSM at The Sak that unless they change shippers, I won't order from them again. Complete waste of time.

And on 9/21/26 I received a notice that OnTrac replied to my review. I read it. It is substantially the same as their replies to every other negative review here. I find it both useless and disingenuous. If they really took these reviews to heart, their review score would have increased by now. It hasn't. Buyer BEWARE.

I ordered over $1000 worth of product and not only was it delivered to the wrong place. It was not even delivered within my complex. This was verified by their photo of delivery. I have ordered from a specific vendor that uses OnTrac without issue and it was not an address discrepancy. I reached out and filed a complaint with OnTac and their response after three days was they have a photo of it delivered which means it’s not their problem and I should contact the seller. Luckily, the seller is a commendable and upstanding organization that offered to fulfill my order again, but could not accommodate all of my original paid items because they were no longer available. I was looking forward to using these items for a very specific occasion and now they’re irreplaceable. Poor, poor, poor service and clearly do not treat their customers with any type of care. I would discourage any company that needed to distribute product from using OnTrac.

I would give negative stars if I could. Worst delivery service I have ever had the displeasure of experiencing.

My package is again (as is their habit) delivered to the wrong location. I live in a large apartment building and there are two mail rooms (because the building is so large). I have to drive to the mailroom which is not mine to get my packages. This would be obvious to anyone delivering as my apartment number and name doesn’t appear where they leave the package.

Terrible folks! Stole my package the last time, and I dropped new instructions, which was ignored too.

Absolute JOKE of a company. Bogus tracking disinformation, zero existence of customer service, dicey delivery bots. All one can do is boycott the retailers that foist this nightmare on consumers.

I hate this shipping company. They cannot and do not do anything right. I CRINGE anytime I see that it's them delivering something of mine. These IDIOTS delivered my package in front of a sign that clearly said DO NOT DROP PACKAGES OFF HERE. Of course it got stolen. And of course no refund, no nothing. Just a sorry ass apology. I hate them. They don't have a phone number you can talk to just a dumb ass messaging service. They do not care about customers or your package at all. All they'll give you is a two cent ass apology. If ever your package has to get delivered by these group of jackasses good luck and God bless.

I’ve spoken to 3 reps at this point (Ashley, Latasha, Ray) and none of them can provide any help.
The delivery drivers can’t take instructions. Why is it that Amazon, USPS, FEDEX, or literally ANY OTHER CARRIER can deliver with the instructions but OnTrac can’t.

Anytime I have a package transferred to OnTrac, it doesn’t get delivered. They always have difficulty with the address when no one else does even after I add additional instructions.

Absolutely aweful. Will not follow directions, keeps sending our ‘need access code ‘ but refuses to follow directions on how to deliver. I’ve reached out to retailed and advised to never ship with them

Attention Customers !! On Track delivered my package to the wrong place and who knows where . Driver even took a picture of my package and it was not even my door . I’m sure my package was stolen from the delivery person . I Reported the issue to CS and you don’t get to talk to a real person . This happened today 9/13/2026 .
Mario