Ophelos is trying to rip me off with a wrongful balance from Virgin. I keep telling them that I have received confirmation from Virgin that it is the wrong balance, however they will not update. T... Toon meer
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Lees wat reviewers zeggen
Dealing with the company, I first was stressed due to not working and finding it hard, mentally and physically due to a bad injury I had suffered for a year. The staff has empathy and dealing with the... Toon meer
This company was very professional and didn’t pressurise. They gave you time to pay which took the pressure of you. Definitely would recommend
I was hesitant at first as ive never heard of this company and have previously beeb strong armed into arrangements by other companies. The lady I spoke to was brilliant and it actually felt like s... Toon meer
Bedrijfsgegevens
Over Ophelos
Geschreven door het bedrijf
Resolve your debts, your way.
Ophelos is a new kind of debt resolution company: one with a social purpose and mission: to put people and their wellbeing first. We are deeply committed to building a fairer debt resolution process for everyone.
Contactgegevens
1 Finsbury Ave., EC2M 2PF, London, Verenigd Koninkrijk
- support@ophelos.com
- ophelos.com
4,2
Goed
506 reviews
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Heeft 45% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
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Bullies !!!
Bullies !!!! , love to send threatening emails without knowing all the facts , should correspondence with colleagues first before hounding people who may be in bother , shame but its the world we live in , a modern day sh-t show. :(((((
28 juni 2025
Review zonder uitnodiging
Antwoord van Ophelos
Hi there,
We’re really sorry to hear how upsetting this experience has been for you. That’s never what we want anyone to feel when they hear from us.
Our goal is to help people get things back on track, and we always aim to do that in a way that’s fair and supportive — especially when someone might be going through a difficult time.
If you’d like to talk things through or think something may have been missed, our team is here to help. You can reach us at support@ophelos.com — we’d really like to make things easier, not harder.
Best,
The Ophelos Team
Excellent customer service by Rebecca
Rebecca was professional, efficient and very helpful in resolving my issue- thank you!
27 juni 2025
It was a pleasure talking to someone…
It was a pleasure talking to someone who listened to my query. Great customer service and solutions given, was polite, and kind. She wasn't in a rush, takes her time to get the full story.
I am thankful.
24 juni 2025
They are LIARS & CHEATERS
They are LIARS & CHEATERS, they ONLY help THEMSELVES to make MILIIONS.
27 juni 2025
Review zonder uitnodiging
Antwoord van Ophelos
Hi there,
We’re really sorry to hear how you feel.
We work on behalf of organisations to help people manage unpaid accounts, and we always aim to be clear, supportive and transparent in the way we do that.
If you’d like to talk things through, our friendly service team is here to help — you can reach us at support@ophelos.com.
Best,
The Ophelos Team
Scam!!! Same as other reviewers
Same as other reviewers, out of the blue text claiming I owe money from an unpaid Orange debt. Never ever had an Orange Account, mobile or anything so good luck with getting a penny from me - scammers!!!!
26 juni 2025
Review zonder uitnodiging
Antwoord van Ophelos
Hi there,
Thanks for your review.
We understand how frustrating it can be to receive a message about something you weren’t expecting.
We’ve reached out to you directly to help clear things up. We’re working on behalf of Capquest in this case, and if you believe the account isn’t accurate or doesn’t relate to you, we’d really like to look into it further.
We’re here to help and appreciate you taking the time to share your experience.
Best,
The Ophelos Team
Bogus debt!
Apparently working on behalf of capquest for outstanding Orange debt??!!! Never have I had an Orange account to even have a debt!!!
23 juni 2025
Review zonder uitnodiging
Antwoord van Ophelos
Hi there,
Thanks for your review.
We understand how frustrating it can be to hear about a debt you don’t recognise. We’re working on behalf of Capquest in this case, and we’d really like the chance to look into this for you.
If you’d like to talk things through, our service team is here to help — you can reach us at support@ophelos.com, and we’ll do our best to get everything cleared up.
The Ophelos Team
very caring and considerate
I had the pleasure of working with Ophelos recently, and I cannot recommend them highly enough. From start to finish, Hannah was incredibly kind, considerate, and understanding. Dealing with financial matters can often feel overwhelming, but they made the entire process so much easier with their empathetic and professional approach.
They took the time to listen to my concerns without judgment and offered tailored solutions that truly felt like they had my best interests at heart. Their communication was clear and reassuring, and I always felt supported every step of the way.
13 juni 2025
Review zonder uitnodiging
Was late paying Octopus and was…
Was late paying Octopus and was bombarded by texts, calls and emails. Despite asking them to STOP contacting me, they continue. They LOVE harassing disabled people and the elderly on fixed incomes. Ill be getting legal advice for harassment.
11 juni 2025
Review zonder uitnodiging
Antwoord van Ophelos
Hi there,
Thank you for sharing your experience. We’re truly sorry to hear you’ve felt overwhelmed by the contact from us — that’s never our intention.
We take concerns about communication very seriously and always aim to be respectful and considerate.
If you’d like to reach out, please email our service team at support@ophelos.com — we’re here to listen, make sure you’re comfortable with how we communicate going forward, and to help you with your Octopus payment.
Thanks again for your feedback.
The Ophelos Team
Very poor
They didn’t identify themselves as Octopus energy, I thought it was a scam
I moved house and moved Octopus energy with me, assuming my direct debits would continue. Little did I know they cancelled my direct debit and forwarded me onto these guys as “debt collection” with no warning
I set up my new account with octopus energy and increased my spending
You’d think octopus energy wouldn’t me know direct debits were cancelled
And you’d think Ophelos would reach out via phone or email to explain the “debt” which isn’t a debt. It’s poor planning on both companies behalves
And guess what it’s was less than a months worth of monthly bills which affected my credit score
Really really poor, I will escalate
21 mei 2025
Review zonder uitnodiging
Antwoord van Ophelos
Hi there,
Thanks for taking the time to share your experience. We're sorry to hear how frustrating this has been.
I understand that we are now in touch with you directly and doing our best to help get things resolved. While we’re not part of Octopus Energy, we do work with them to support customers when an account has an outstanding balance.
We get in touch using the contact details Octopus shares with us, and we’re sorry if our messages didn’t reach you. That’s never the experience we want anyone to have.
Thanks again for your feedback — we’ll continue to support you as we work through this together.
Thanks,
The Ophelos Team
Ignore them
Just some company who have bought un collectible old debt. Some of the reviews here look odd to say the least, one woman’s left three 5* ratings to here 🙄
Who on earth is giving a debt collection company good reviews haha!
9 juni 2025
Review zonder uitnodiging
Antwoord van Ophelos
Hi there,
Thanks for taking the time to leave a review.
We completely understand that being contacted about an old debt can be frustrating — especially if it feels like it’s come out of the blue. If you'd like to talk it through or check any details, our team is here to help.
We're a small, friendly team and we would love to help resolve any issues with the balance. If you’d like to get in touch, you can reach our service team by emailing us at support@ophelos.com.
Thanks again,
– The Ophelos Team
Received a text out of the blue…
Received a text out of the blue regarding a £12k debt I "apparently" owe - I want to know who gave them my number as I'm very careful about who has it - so no doubt someone has sold them my information. I'm looking at litigation to find out who sold me out and gave them my personal number as it's not listed anywhere publicly. Heads will roll on this due to GDPR breaches.
4 juni 2025
Review zonder uitnodiging
Antwoord van Ophelos
Hi there,
Thanks for your review. We're really sorry for any frustration the message caused — we understand how unexpected and upsetting it can feel to be contacted out of the blue.
We want to reassure you that we take data protection extremely seriously. We work with FCA-regulated companies that pass accounts to us along with the contact details linked to them.
If you have any concerns about the debt itself, or if you'd like to raise a dispute, we'd really like to help. You can reach us at support@ophelos.com.
Thanks,
The Ophelos Team
Clear pay really saves me when the…
Clear pay really saves me when the likes of my daughter's birthday is coming up, means I can get more and spread the cost without having us skint that month, I love clearpay 🫶🏻
28 mei 2025
Review zonder uitnodiging
Out of the blue receiving texts from…
Out of the blue receiving spam texts from these guys chasing a debt that I know nothing about and in any case would be statute barred - apparently for Orange, on behalf of Capquest. Shoddy sharing of personal data, no idea how they got my number. Reporting to the FCA.
27 mei 2025
Review zonder uitnodiging
Antwoord van Ophelos
Hi there,
Sorry to hear this – we understand how frustrating it can be to receive unexpected messages.
We work on behalf of regulated UK businesses and take data protection very seriously. If you believe there’s been a mistake or the account isn’t valid, please reach out to us at support@ophelos.com. We’d really like to look into this and help get it sorted for you.
Thanks,
The Ophelos Team
Absolute pile of garbage chasing for a…
Absolute pile of garbage chasing for a debt thats statute barred cant do nothing and wont be paying a penny so good luck LOL
29 mei 2025
Review zonder uitnodiging
Antwoord van Ophelos
Hi Holly,
Thanks for your message – we’re sorry to hear this has been your experience.
If you believe the account you’ve been contacted about is statute barred or otherwise not valid, please get in touch at support@ophelos.com. We’ll be happy to take a look and get it sorted.
All the best,
The Ophelos Team
DONT FALL FOR IT
Con artists. Trying to extract money from people that they don't even owe. SCAM company needs investigating
29 mei 2025
Review zonder uitnodiging
Antwoord van Ophelos
Hi Danie,
We’re really sorry to hear about your experience. We know it can be frustrating hearing from a company you don’t recognise.
Ophelos works on behalf of regulated UK businesses – we’re authorised by the FCA and listed on Companies House, where you can look us up.
If you think something’s not right, please drop us a line at support@ophelos.com. We’ll be happy to look into it and help put things right.
Hope to hear from you soon,
The Ophelos Team
Query
Hannah provided me with all the information and reassurance that my query was dealt with
Thanks !
27 mei 2025
Review zonder uitnodiging
Companionate and understanding
I am going thru a difficult situation at the moment and the costumer service was amazingly understanding and super helpful
22 mei 2025
Annoying chasing me when I'm in credit.
Annoying
Getting in touch with me to pay £300 when my other 2 x accounts are in credit by £800. I don't pester Ophelos everyday to get Octopus to return my money.
20 mei 2025
Review zonder uitnodiging
Antwoord van Ophelos
Hi Dalaman,
While we don’t have visibility of your other account balances, we can speak to Octopus on your behalf to help get this sorted. Our role is to support you, not add stress – so if something doesn’t look right, we’re here to investigate it for you.
Please feel free to email us at support@ophelos.com and we’ll look into this with Octopus right away.
All the best,
The Ophelos Team
Thieves. Scam. Stay away.
14 mei 2025
Review zonder uitnodiging
Antwoord van Ophelos
Hi Diego,
I'm sorry to see you've had a bad experience with Ophelos. If something looks wrong or you have questions or concerns, please get in touch at support@ophelos.com so we can take a look.
All the best,
The Ophelos team
Thieves
Thieves. They took money from me for a debt that was 25 years old. Being registered with the FCA they can’t do that. It’s in black and white in their terms of service. The debt i know absolutely nothing about and wasn’t me
They didn’t even say “stand and deliver” when they took my money.
And all these 5 star reviews are members of staff at Ophelos making reviews up, they get paid for each one. The difference is I can prove they are in many more cases than you can’t. Period. PLEASE TAKE ME UP ON THE OFFER. I CANT WAIT TO PROVE YOU WRONG YET AGAIN. Of course ignoring THIS review leaves you open to speculation on your internal review writing procedure. I’ll lay my house on you never taking this offer up.
Update I received my £209.99 plus damages agreed by the ombudsman. And donated it to a locale food bank I offered Ophelos to match my contribution to my local food bank or a food bank of their choice. They declined.. that tells you all you need to know about this company.
15 mei 2025
Review zonder uitnodiging
Antwoord van Ophelos
Hello,
We're very sorry to hear how frustrating this has been.
We understand you’ve already been in touch, and hope the team are helping to clear things up.
Just to clarify, all our reviews are from real customers – we don’t pay people to post them.
Wishing you all the best,
The Ophelos team
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