Ophelos is trying to rip me off with a wrongful balance from Virgin. I keep telling them that I have received confirmation from Virgin that it is the wrong balance, however they will not update. T... Toon meer
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Lees wat reviewers zeggen
Dealing with the company, I first was stressed due to not working and finding it hard, mentally and physically due to a bad injury I had suffered for a year. The staff has empathy and dealing with the... Toon meer
This company was very professional and didn’t pressurise. They gave you time to pay which took the pressure of you. Definitely would recommend
I was hesitant at first as ive never heard of this company and have previously beeb strong armed into arrangements by other companies. The lady I spoke to was brilliant and it actually felt like s... Toon meer
Bedrijfsgegevens
Over Ophelos
Geschreven door het bedrijf
Resolve your debts, your way.
Ophelos is a new kind of debt resolution company: one with a social purpose and mission: to put people and their wellbeing first. We are deeply committed to building a fairer debt resolution process for everyone.
Contactgegevens
1 Finsbury Ave., EC2M 2PF, London, Verenigd Koninkrijk
- support@ophelos.com
- ophelos.com
4,2
Goed
506 reviews
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Heeft 45% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
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The lady was really kind I spoke with…
The lady was really kind I spoke with and gave me available options to help with repayment.
7 augustus 2025
Review zonder uitnodiging
Contacted me via phone number with a…
Contacted me via phone number with a reference code - debt claimed is for a name that is not mine and for Halifax who I have never used. Three attempts to contact via email have been ignored and they are refusing to divulge and delete whatever contact details they have for me. Reporting to ICO and Action Fraud due to no resolution.
6 augustus 2025
Review zonder uitnodiging
Antwoord van Ophelos
Hi,
Thank you for sharing your experience and we’re sorry to hear about the difficulties you’ve faced. We never want our customers to feel ignored, and we apologise if you have not received a response to your emails.
We’ve been unable to locate an account from the information provided so far, which is why we have requested further details. These checks are necessary both to help us investigate your concerns properly and to protect your personal data. We also understand you’ve asked us to delete your details — we can only process this type of erasure request once we’ve been able to securely confirm your identity.
If you’re able to email us at support@ophelos.com
with the reference number you received or any additional information, we can prioritise looking into this for you.
We understand how concerning this situation feels and we want to resolve it as quickly as possible. Thank you for your patience while we work with you to get to the bottom of this.
Best,
The Ophelos Team
I keep getting repeated emails giving …
I keep getting repeated emails giving me an account number and the debt amount for a debt that isn’t mine because we have the same surname , which is part of my email .I am female the debt belongs to a man how wrong can they actually get it .
I have twice now told this shower of a company , complained to them and told it was being investigated and just got another email after being told it was being dealt with .This is a breach of GDPR .I have someone else’s financial information. I will Just report them for
this breach .I work full time I don’t have time or want to be dealing with this . I am now going to take legal action because I am sick of this , I go to work and do my job properly so should they and stop harassing me for a debt that is not mine .FOR THE FINAl TIME THE DEBTOR IS MALE I AM NOT THIS PERSON .So before I get an answer saying contact support don’t bother I will take further action and report to the FCA .
5 augustus 2025
Review zonder uitnodiging
Antwoord van Ophelos
Hi there,
We're really sorry to hear about your experience and completely understand how frustrating and distressing this must be. We want to reassure you that we take concerns like this extremely seriously — especially when it comes to data protection and contacting the correct individuals.
We’re keen to resolve this as quickly as possible, but we do need a bit more information to help us locate your previous emails and investigate fully. If you're able to reach out to us at support@ophelos.com with any reference numbers or further details you’ve received, we’ll prioritise reviewing your case.
Please know that mistaken contact is never our intention, and we’re committed to putting things right. We’re sorry again for the inconvenience and upset this has caused, and we appreciate your patience while we look into it further.
Best,
The Ophelos Team
Tried scaremongering tactics to…
Tried scaremongering tactics to scaremongering me into paying a debt that wasn't even mine.
The details,address and date don't add up,and Action Fraud explained how a 24 Year old debt CANNOT be claimed anyway,and Ophelos will be aware of that.
Today Ophelos are still abusing me,it's been over a week since they promised a copy of this fake debt being cancelled.
All they do is send emails with pathetic excuses,and I'm going to seek legal advice tomorrow if it's not sorted out TODAY
17 juli 2025
Review zonder uitnodiging
Antwoord van Ophelos
Hi there,
Thank you for sharing your experience, and we're sorry for any distress caused. I understand our customer operations team has been in touch with you directly and we can confirm that your complaint is currently being investigated.
We take these matters seriously and are committed to reviewing your concerns thoroughly. We’ll continue to keep you updated throughout the process and share the outcome with you once the investigation is complete.
Best,
The Ophelos Team
Contacted me via email saying I have a…
Contacted me via email saying I have a debt via a very account , I haven’t lived in UK for over 25 years and never had a very account in my life ! I asked for proof and when advised I would complain to FCA they’ve now ignored my emails . Couldnt confirm any details , ie details that may have been given to set the account up . I was 15 when I left the UK so impossible to have store credit ???
1 augustus 2025
Review zonder uitnodiging
Antwoord van Ophelos
Hi there,
Thank you for sharing your experience, and we're really sorry to hear that you’ve not received a response to your emails — that’s not the experience we aim to provide.
We understand how concerning this must feel, especially if the information you’ve received doesn’t match your circumstances. Our service team would be happy to look into this for you and provide clarity.
We're eager to look into this for you. If you're still open to it, please feel free to get in touch at support@ophelos.com — we’re here to help.
– The Ophelos Team
Total scam can’t phone them checked my…
Total scam can’t phone them checked my credit report on Experian not sign total con beware dirty scum. Bags
30 juli 2025
Review zonder uitnodiging
Antwoord van Ophelos
Hi there,
We’re sorry to hear about your experience. If you’ve received a message from us and believe it may be in error, we’d really like to take a closer look and help resolve this for you.
Please feel free to contact our supportive service team at support@ophelos.com — we’d also be happy to arrange a call back at a time that suits you.
Best,
The Ophelos Team
Scammers
Scammers, saying I owe a debt to EE!
I phoned EE and all my payments are up to date!
28 juli 2025
Review zonder uitnodiging
Antwoord van Ophelos
Hi there,
Thanks for your review. We understand how frustrating this must be and we’d really like the chance to look into it for you.
If you believe there’s been a mistake, our friendly service team is here to help. Please feel free to get in touch at support@ophelos.com so we can review the account and make sure everything is clear.
Best,
The Ophelos Team
Contacted me by text re a debt.
Contacted me by text re a debt to shop direct for £55 - shop direct are Very and I haven't had an account with them. I have sent an email asking for proof of the account and also a statue barred notice. No I won't give you the details you request in your generic auto reply, you should have all that info to hand if indeed the debt is real. I await your proof or notice that this is an error.
28 juli 2025
Review zonder uitnodiging
Antwoord van Ophelos
Hi there,
Thanks for getting in touch — we understand that receiving messages about a debt you don’t recognise can be upsetting.
We’ve received an email from someone we believe may be you, but we’re unable to confirm this without completing some quick security checks. These checks are in place to protect your personal information and ensure we only discuss account details with the right person.
If you’d like us to look into this further, please reply to our email so we can complete verification and make sure you’re fully supported.
We’re here to help and will do our best to get things clarified as soon as possible.
The Ophelos Team
Very helpful thank you for your work
Very helpful thank you for your work
26 juli 2025
Review zonder uitnodiging
Despite what other reviewers have said…
Despite what other reviewers have said about communication with this company I found the opposite. I emailed numerous times asking for a statement because I could not get logged into my account despite receiving the necessary codes. I was totally ignored. Not a single acknowledgement of my emails was received. The only communication I have received from them was today when they informed me that my debt was cleared. All I can say about this company is that they collected my money regularly each month, informing me a few days beforehand that they were doing so.
23 juli 2025
Review zonder uitnodiging
Antwoord van Ophelos
Hi there,
Thank you for taking the time to share your experience. We're really sorry to hear you had trouble reaching us — that’s never the experience we want anyone to have.
We’ve reached out directly to follow up and understand what went wrong here. We want to make sure you feel fully supported and that any concerns you had are properly addressed.
If there’s anything else we can help with, please don’t hesitate to let us know.
The Ophelos Team
No Bully Tactics 😁👍
Really helpful, very patient, no threatening emails or calls. Someone stated previously that if all debt companies behaved like this, people would resolve debt quicker. I agree.
So sad to see so many people struggling to pay energy companies.
Greedy greedy companies ripping people off.
Thank you Ophelos for making a stressful situation much easier to deal with.
14 juli 2025
Review zonder uitnodiging
You emailed me when I wasn't really in…
You emailed me when I wasn't really in debt...I hadn't received an invoice from octopus energy... Mind your own business.
13 juli 2025
Review zonder uitnodiging
Antwoord van Ophelos
Hi there,
Thanks for your review — we’re sorry to hear this caused frustration.
We work on behalf of Octopus Energy to help customers manage unpaid balances, and we only reach out once we’ve been asked to do so by them. We completely understand how confusing this can feel if you haven’t yet received a bill.
If you'd like to talk things through or believe something isn’t quite right, our service team is here to help at support@ophelos.com.
Best
The Ophelos Team
No Scare Tactics
Ophelos Experience
No red letter, demanding and scary emails
The emails asked for the debt to be paid, but they offered alternatives to full payment and advice could be arranged for difficulties
7 juli 2025
Review zonder uitnodiging
Issues resolved thanks to Holly
This company has sent me an email 27th of June, for a debt originally owed to JD Williams, sold to Intrum Finance, and now they are supposedly acting on their behalf, even though they are part of the same company. This is a separate account and to a different email address to the one I posted about the other day.
A few issue with this contact are:
1. The debt in question is statute-barred, check these things before hounding people.
2. The only way to obtain any information apart from the tiny bit they provide is to login online (nope not doing that, do you think everyone is stupid)
As this debt is Statute Barred, remove all contact details for me from your systems.
Do not contact me requesting the removal of this review as I will not remove it nor will I respond to you.
Update: Ophelos have contacted me directly and this matter has now been returned to Intrum as Statute Barred. I have therefore increased my review to 4 stars from 1. To be fair to Ophelos, unlike some companies out there, these do appear to work with you to resolve issues.
27 juni 2025
Review zonder uitnodiging
Antwoord van Ophelos
Hi there,
Thanks for your review and we’re sorry to hear about your concerns.
We understand that being contacted about a second account may have caused additional frustration, and we’re reviewing the details carefully to make sure everything is accurate.
Our team has reached out to you directly and will continue to stay in touch as we work through this.
Best,
The Ophelos Team
Scam
Scam! I've been receiving texts stating I owe money to Lloyds TSB, I've never had an account or loan with them! I will be reporting to FCA and ICO.
1 juli 2025
Review zonder uitnodiging
Antwoord van Ophelos
Hi there,
Thanks for your review — we’re sorry to hear about your concerns.
We work on behalf of organisations to help resolve unpaid accounts, but we understand how worrying it can be to receive a message about something you don’t recognise.
If you believe the information is incorrect or doesn’t relate to you, we’d really like to look into it. Please get in touch with our service team at support@ophelos.com so we can review things and help put your mind at ease.
Best,
The Ophelos Team
I started to get messages from them…
I started to get messages from them since last week with log in details to pay for Loan from Barclays that I apparently took on 2012, I don’t have Barclays account and never took any loan from them! I am calling the police and fraud department today because I had enough of them distributing me and stressing me even more while I am struggling with depression, to me this company is a scam or have no ideas of what they are doing! Soon you log in the only option they give you is to make the payment, I am not stupid and will not pay for something that isn’t mine obligation to pay, find the person who did or get lost!
23 juni 2025
Review zonder uitnodiging
Antwoord van Ophelos
Hi there,
Thanks for your review — we’re really sorry to hear how distressing this experience has been, especially given what you’re going through. That’s never what we want anyone to feel.
We’ve reached out to you directly so we can look into this properly. If you don’t recognise the account or believe it’s not yours, we’ll do everything we can to investigate and support you.
Thanks again for sharing your experience — we’re here to help.
Best,
The Ophelos Team
Terrible
Terrible, unable to speak a human and continued to take unauthorised payments although I had paid the balance off in full through the original company. Recommend everyone to ignore any contact they receive from this company.
1 juli 2025
Review zonder uitnodiging
Antwoord van Ophelos
Hi there,
We’re really sorry to hear about your experience — that’s not the kind of service we aim to provide.
If you've already paid your account in full or believe something's gone wrong, we’d really like to look into it and make things right.
Our service team is here to help and can be reached at support@ophelos.com — we’ll make sure you’re properly supported.
Best,
The Ophelos Team
Scammers/ identity theft
Received letter this morning claiming I have unpaid debt from Clearpay, for gift cards I’m supposed to have purchased back in April 25.
I do not have a Clearpay account and have never made any purchases from them.
I have report this to Action Fraud, the have given me a crime number
30 juni 2025
Review zonder uitnodiging
Antwoord van Ophelos
Hi there,
Thanks for taking the time to leave a review.
We’re really sorry to hear about your concerns. We take matters relating to potential fraud very seriously, and we’d like to help if we can.
If you believe this balance is fraudulent, please reach out to our service team at support@ophelos.com. We’ll be happy to look into it and work with you to get it resolved.
Best,
The Ophelos Team
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