Took forever to say they were coming, then they said they had been delivered at a time when my wife and I were home. Nothing had been delivered, I told them and they sent photos of a package on the... Toon meer
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Lees wat reviewers zeggen
Avoid. Purchased a pair of prescription glasses and didn't receive them. Chased and was then told that the frames had been damaged and I needed to select another (I see from other reviews I'm not th... Toon meer
The situation was quite urgent, Specsavers wait time was 2-4 weeks due to Covid delays, fortunately we came in contact of Supriya who helped us providing glasses exactly as per prescription just wit... Toon meer
Love your range of frames, and your tool for virtual trying on is a nice idea. Quality of both frames and lenses is very good, but unfortunately you can't substitute for trying them on in person. Th... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
We’re about eyeglasses. Think prescription eyeglasses in Australia, think Optically.com.au. That’s what we’re about. At Optically.com.au, our eyeglasses are about seeing clearly & looking good for less.
Contactgegevens
Suite 5, Level 1, 100 New South Head Road, 2027, Edgecliff, Australië
- +61 0287 660 664
- support@optically.com.au
- optically.com.au
2,8
Gemiddeld
201 reviews
Heeft 22% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 48 uur
Zo gebruikt dit bedrijf Trustpilot
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Good service, will use again
Communications were really good, happy with the end result of my re-glaze. Will use again!
10 april 2023
Review zonder uitnodiging
Everything I want in an optical provider!
Easy to order, great range of cool frames not available elsewhere, fast delivery, cheap and great product
16 mei 2022
Review zonder uitnodiging
The glasses were as advertised.
The glasses were as advertised and the vision was as per my prescription.
Plus good value
24 september 2022
Review zonder uitnodiging
Value for money
Value for money, glasses were well packaged and fit really well. The only down-side for which I have removed 1 star is that the glasses took more than a month to arrive.
28 april 2023
Review zonder uitnodiging
It took a while for delivery
It took a while for delivery, but was worth the wait.
1 mei 2023
Review zonder uitnodiging
Good value
Glasses took a while due to a complex prescriptions, but good value and quality overall.
2 februari 2023
Review zonder uitnodiging
Optically are always efficient and…
Optically are always efficient and cost-effective.
21 februari 2023
Review zonder uitnodiging
Great experience
Such an easy, great quality experience and process
10 april 2023
Review zonder uitnodiging
Staff were very prompt with my order
Staff were very prompt with my order, contacting me to confirm details, sent out and delivered quickly and almost perfect frames and lenses (my frames were just a bit too wide but I managed to fix them easily enough)
1 maart 2023
Review zonder uitnodiging
Great service at affordable price
16 januari 2023
Review zonder uitnodiging
Meets quality expectation and delivery…
Meets quality expectation and delivery time
26 januari 2023
Review zonder uitnodiging
Perfect way to order new glasses!
Vast collection to choose from, website easy to use.
17 maart 2023
Review zonder uitnodiging
Cheap, Stylish, Fast
Fast, accurate, stylish, cheap glasses delivered to my door. Brilliant!
17 oktober 2022
Review zonder uitnodiging
Good Quality but limited selection
The frame's quality and prescription lenses were really good. The only issue not a huge selection to choose from for men's glasses.
4 mei 2023
Review zonder uitnodiging
Good service
Im only giving 4 star because I think it took too long to get my frames back, but apart from that great service
12 februari 2023
Review zonder uitnodiging
Impressed!
The optically team went above and beyond with my expectations with their customer service and especially their communication. Very impressed! Cannot recommend enough.
28 maart 2023
Review zonder uitnodiging
Delayed and wrong prescription
Unfortunately my order required a follow-up after approximately one month to have it dispatched. Once it arrived, the prescription was completely wrong and the glasses are unusable.
16 maart 2023
Antwoord van Optically
Hi Cam,
I am so sorry to hear that your experience with our company was not a positive one. We pride ourselves on providing excellent customer service and ensuring that our customers receive high quality products, so this is extremely disappointing to hear.
We take customer concerns very seriously and I would love to look into this for you. Unfortunately, I am unable to retrieve your order details with your name as there are multiple records with the same name, so request you to please confirm your order number and I will investigate further and be in contact with you to discuss a satsifactory resolution.
We wait to hear from you.
Regards
Team Optically.
Customer service and quality of work is first rate
Customer service is first rate. Locally (Perth) I was advised that lens replacement in my old (expensive) specs was not possible. Optically offered to examine the frames, reported that they could do the “impossible”, gave a quote and a delivery date, kept me informed of progress, and the quality of their work is superb.
4 januari 2023
Review zonder uitnodiging
Please stay away, shocking company, poor communiation
Wanted to get a quote to reglaze my glasses. They promised price beat. Nothing happended. Shocking communication skills. Useless and a waste of time. please stay away.
11 december 2022
Review zonder uitnodiging
Antwoord van Optically
Hi Mack,
Thank you for your feedback.
I'm sorry that you had a bad experience with our company, and that our communication was inadequate.
We strive to provide excellent customer service and we regret that we were unable to meet that standard in your case.
We have sent you a message to confirm your email address and phone number for us to go through your emails and get back to you with available options.
Regards
Team Optically.
I had a brilliant experience with re-glazing my old frames
I had a brilliant experience with Optically. My prescription has changed a lot recently and so I decided to get my old frames re-glazed with my latest prescription. It was much cheaper to do this with Optically that it was at my local opticians (I shopped around). The Optically process was simple and their communication was great. I am happier with my re-glazed glasses from Optically than I am with my ones from Specsavers and OPSM. As such, I am planning to get some of my other old frames re-glazed with Optically :)
30 november 2022
Review zonder uitnodiging
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