opticsoutfitter.com Reviews 

I've attempted 3 times to contact them now for a new set of lenses. The phone wait time has been over 30 minutes for each encounter and no one ever answered leaving me to hang up.

No one monitors their chat feature either. Attempted to go that route on all 3 occasions and no one ever responded unless you consider AI helpful (it isn't in this setting). Hard to do business with a company that has zero communication within its standard operating procedures. Time to get away from having to use them and move onto someone with some reputable reviews.

They did not deliver my order. When selling they reply fast but when after service concerns zero reply at all despite numerous tries.

I ordered last May 10 and my items have not arrived here are my order details Order #120430 (May 10 2026)
UPS 1ZR222F10344421998

I ordered a set of lenses. A week later, nothing. I paid, they collected the funds. Everything stopped after that. No updates on the website, no response in chat, zero answers on my many calls. This must be a scam. Buyer beware!

Ordered it and they said it takes 2 weeks. After shipping, it didn't move for a week and I called them, they said UPS lost it. They knew it but there was no proactive communication.
They said that they will ship a new one in 5 business days.
7 days now. No shipment yet.

DO NOT ORDER FROM THIS COMPANY! I ordered prescription sunglasses on May 20th 2026. On the 21st, I got an email from them asking for a measurement which I provided immediately and they acknowledged receipt of. A few days later an email arrived that said the glasses were in progress and on the 29th an email said the glasses were initial stages complete and moving on to next stage. Then CRICKETS! I sent a chat to check the status on June 4th and got a link to my order which told me nothing. On the 8th, I texted again. I got a response from the automated system that the human chat employees were offline and to check back during business hours (it was business hours). On the 9th of June, I actually got someone to answer a call after being on hold for ages. She acknowledged they should be done and put me on hold to "check." She said she couldn't get an immediate answer in that moment but would text me back on the 10th; she did not. I called again today and both times, my call went straight to voicemail. Needless to say I told them in the message that they should consider my order cancelled and have initiated a chargeback with my credit card company. THE WORST CUSTOMER SERVICE EXPERIENCE EVER!!!!!!!!!!!!!!!!

Terrible customer service. $300 pair of glasses and no one picked up my call or returned my email, almost a month and nothing

Ordered glasses, wrong item showed up.

Cannot get a hold on anyone over chat (never online), calls (infinite hold, nobody picks up), or email (no replies).

Also, notice how all their positive reviews here are between Apr and June of 2025.

No support/service and 0 communication after they take your money.

Getting a hold of customer service regarding the status of my refund has been extremely frustrating. It's been over a month, and I have received no response despite multiple attempts to contact them by phone, text, and email. The lack of communication and support is unacceptable. This has been a very disappointing experience, and I will never purchase from this company again.

Missed delivery dates and unresponsive customer service. I ordered from them twice, thinking maybe my first experience was an fluke. Second experience was even worse.

Order placed on 3/23/26 for a pair of glasses for my daughter. 6 days later(not sure why it took 6 days) I receive an email asking for my daughter's PD to which I responded that same day. My order conti yes to sit until a week later I receive a text asking same question I called at this time to explain my daughter needed the glasses for a 4/18/26 gymnastics competition. I was assured they would be completed in time. After the order passes 14 business days and now it is al.ost 4/18/26 I call back. I was told final coating was being applied and she was having shipping upgraded to next day so I would have in time. 4/17/26 early afternoon and still nothing. Call back and rep was evasive and kept saying they were doing their best and all they could do. I kept saying the obvious that I was told 3 days earlier that glasses were almost done and would be shipped next day. Rep kept interrupting and ignoring me so I asked to speak to a Supervisor. She assured me I would receive a callback by end of day from Supervisor. It is now 4/21/26, glasses are still not competed nor shipped, my daughter competed with her broken pair because of this and to top it all off I never received a call from a Supervisor. This company is a joke and questioning if even Legitimate. Do yourself a favor and do not waste your time with this company because they will not give you a second thought or care about anything. Worst Customer Experience EVER!!!

Didn't make my sons sports glasses correct. Automatically ordered a new pair without my consent and stopped responding. Still haven't received the correct pair and I'm out of money. They are scamming people! DO NOT BUY HERE!

ordered my glasses and never shipped
Ordered the glasses on Jan 3rd, was told 2 weeks
emailed them heard nothing back for weeks, had to file for a chargeback in order to be told the glasses were damaged in the lab, and I have to wait 4 more business days

I ordered prescription shades for softball on December 2, 2025. It is now January 11, 2026. I continue to receive the same excuse. Order# 105428

I purchased order no. #104631. They sent me the wrong sizes. Wrote too many emails, nobody helps, nobody answers. Lost 147$.

Order summary
Rec Specs Helmet Spex XL × 1
Matte Black Crimson / Wide (58)
$98.95

Prescription Type: New Rec Specs × 1
Standard Rx + ProCoat
$150.00

Discount (PBFCM40)

-$99.58
Subtotal

$149.37
Shipping

$0.00
Total

$149.37 USD

Excellent customer service, Thank You Ron Menchero. When I spoke to Ron it was just for having scratches repaired and I was pleasantly surprised how easy he made it. I was a compilating a new style and it didn't take much to decide on a second new pair. I was that pleased with the first pair I had purchased 2yrs ago and just hope I'm as pleased with the new style. I'm confident customer service will take of any issues.

Beth assisted me and her service is very good. Thank you

Ron was very helpful and helped me get my new sunglasses ordered right away.

I was hesitant about buying from a place I had only heard about on line. That was unwarranted as Ron and everybody else came thru big time. The purchase, instructions, customer support has been exceptional in today’s world of customer no service. The fit, feel, quality is great. Would recommend and purchase again when my vision changes. Thanks Ron and all the good folks at Opticsoutfitter. Jack

The at home try on kit made the process smooth and helped us decide on the best fit glasses for our son. Beth was incredibly helpful through the entire process.

Beth was very helpful and professional. Great service on a warranty item.