Optima Site Solutions Reviews 

Disgusting behaviour from Ryan and Anker at this so called agency.
I was ripped off, on a Kier job, I done my hours I clocked in and out, I was paid 8 hrs short.
No feed back no nothing completely ignored
Don’t ever trust these people ever,

I have a written agreement with optima from James the operations director which was a settlement agreement which they offered.

I accepted in full and was told payment would be last Friday. James then goes on leave and then Ian the payroll master as he likes to think of himself refused to pay. He said I faked the emails and made it up. He still hasn’t paid me and all of this is in writing. The other reviews are correct. You will not get paid!

This is the dumbest company I have come across. How are the going to make accusations like that when they invited me to make an offer and then countered my offer and I accepted. I was then given a payment date by James a director. It’s actually disgusting how they have accused me like that with zero evidence.

Have a read for yourselves and see where it says subject to board approval which they claimed later. 16:16
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AL_SAR_003.200726
PDF - 425 KB
OPTIMA
SITE SOLUTIONS LTD
ALETY YEARS OL
20
TA . E5 23

Tuesday 21s July 2026
By Email
Mr Anthony Leckey
21
Farnborough
GU14
Re: Your letter dated 21 July 2026 - Settlement Discussions
Thank you for your letter and for reducing your proposal to £800.
We have carefully considered your revised position, including the points you raise regarding the loss of control over your data and the time spent pursuing this matter. However, having weighed these against our own assessment of the circumstances, we are not able to move beyond our previous offer.
We are willing to increase our earlier offer of £600 to £700, and we consider this to be a fair and final josition reflecting the inconvenience caused by the administrative error in deleting your profile. This is offered in full and final settlement of any and all claims you may have against Optima Site Solutions Ltd arising out of the matters referred to in your correspondence.
As with our previous correspondence, this offer is made on the condition that, upon acceptance, you confirm in writing that this resolves your concerns in full and that you agree to take no further action against Optima Site Solutions Ltd in relation to this matter.
We hope this can now be accepted so the matter may be brought to a close. We remain willing to discuss further if helpful.
Yours sincerely,
James C
Operations Director
Optima Site Solutions Ltd
Optima Site Solutions
Unit 5 Kingsway Business Pk Oldfield Rd, Hampton
TW12 2HD
Registered in UK No. 04236274
020 8783 9222

OBLDERS
PROFILE
CHAS
Constructionline
1

Dear Mr Cranston,

Thank you for your email dated 21 July 2026.

I confirm that I accept Optima Site Solutions Ltd.'s revised offer of £700 in full and final settlement of the matters raised in my correspondence, on the terms set out in your email.

Please arrange payment of the settlement amount to the following bank account:

Account number: 089249
Sort code: 21081286

Once payment has been received, I confirm that I will consider this matter resolved and will take no further action against Optima Site Solutions Ltd in relation to the matters covered by this settlement.

Please confirm once payment has been processed.

Kind regards,

Anthony Leckey

Where does it say this optima?????? Absolutely lying!!!! They have not been able to show any documents where it said this. And James said this to make it worse for them.

Hi Anthony

The payment will be made this week on Friday in our normal pay run.

Thanks,


James
Operations Director
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02087839222
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07936360599
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james

🤥🤥🤥🤥🤥🤥🤥🤥🤥🤥😡🤥

You see everyone, there is nothing they can say because it’s true!

Go and read the horror stories on Facebook by other people.

Also accused me of being threatening down the phone. Can’t wait to hear the recordings. Wait Till I release the audio on YouTube and hear how they speak to people.

This was their response to another review.
We’ve been in this business for over 20 years, and most of the time things go smoothly. When issues do pop up, it’s important we sort them out. We’re all about being fair and resolving any problems – we just need the full picture to do so.

Please do come back to us so we can investigate further.

The Optima Team

😂😂😂 fair!! They offered me a settlement and I accepted im full. They then told me a payment date and then decided to not pay.

Fair they say🤥🤥🤥🤥🤥🤥🤥🤥🤥🤥🤥🤥🤥🤥🤥

If I was any of you, I would be asking for all my data they hold on me. They sent me 351 messages despite stating no to emails and messages. They acknowledged they failed to follow their own privacy policy 😡😡😡😡😡😡😡😡😡

Still have not paid! Changed their story so many times. Apparently their own operations director didn’t have the authority to make an agreement 🙄 they admitted sending me hundreds of messages despite being asked not to from day one. Their allegations fell apart as no evidence was ever provided.

Sent me to a job and I wasn't required... they order more labour than required in case they are let down but do not care about my time and wasted travel expenses. Shocking behaviour.. do not work for them

Disappointing experience. We had to pursue court proceedings and Optima Site Solutions Ltd paid shortly before the court deadline expired.
I am writing this to share our experience and to warn other tradespeople to be cautious when dealing with Optima Site Solutions Ltd.
My husband completed a tiling job for them in August and September 2025. A dispute then arose regarding payment, with Optima maintaining that another company was responsible. As the matter could not be resolved, we had no option but to issue a claim through the Small Claims Court.
The case continued for many months and required a significant amount of time, energy and determination to pursue.
We must also acknowledge the exceptional support we received from our legal assistant. At one stage, we genuinely felt that there was no way forward and considered giving up. Their guidance and support were the deciding factor in giving us the confidence to continue with the claim.
The legal arguments were not our strongest point, but our representative was thoroughly prepared and presented the issues clearly and effectively at the hearing, successfully challenging Optima's position.
We ultimately succeeded in court and judgment was entered in our favour. Despite this, payment was not made until shortly before the final deadline set by the court.
If you are a tradesperson and believe you are owed money by Optima, do not automatically assume that there is no remedy available. If Optima states that another company is responsible for payment, seek independent advice and consider pursuing the matter through the appropriate legal channels.
This was our personal experience and it was both stressful and time-consuming. We would therefore encourage anyone considering working with Optima Site Solutions Ltd to ensure that all agreements, responsibilities and payment arrangements are clearly documented from the outset.
Based on our experience, we would be cautious about working with this company again.

Avoid this company like the plague, Andy the mastermind is the biggest and ut most compulsive lier you will ever come across, he will ring you up whilst your working promising he can give you better, wait for him for 6 months if you like there is no WORK gotta be the Worst agency I've ever came across in my 41 years on this planet!
AVOID AVOID AVOID!!
DON'T WASTE YOUR TIME

Was contacted by optima regarding work, once I arranged the details and booked in the work I was called a day and a half later to be told I’m no longer needed which unfortunate as it is these things happen. 2 weeks down the line I still haven’t been paid and the initial source of contact has blocked my number. It’s crazy how these people can operate such a shambolic company and not be dealt with. Avoid these silly daft cowboy at all costs and browsing through the reviews to see a silly reply is raging these people need dealing with ASAP

I recieved a few text about certain jobs available around my area. I replyed by phoning Optima spoke to a lady called Alina. After speaking to her about the job, money, she text me the address of the job - postcode only not the name of the job. She said she would text me the management site contact number in a few hours. At the end of the day no contact was made even though she said I was to start the following morning. This is bad workman ship. Definitely not professional in not replying back regardless if there was contact with the site management or not. I definitely would not be replying to any text in future and Will Block the number from calling me. Optima - You need your staff to do better training if you want trades people!

They phoned me for a job then blanked me until I phoned main office. They then called me back to inform me job had been filled. In the hour I was trying to get hold of them by email, WhatsApp and 3 office numbers I lost other work. Oh and completely wasted my time.

MEGAN is unreliable, unprofessional and has a very bad attitude regarding the work and the way she treats people I will never work with this agency ever again and so many of my work collages think the same she says one thing but then other and she thinks she's something she really is not AVOID

Megan has always been helpful, polite, and honest. Thanks to her support, I’ve been able to stay in work for many years.

Optima have kept me in work for along time now i have not had issues with payment. good agency to work for.
Thank you Sophie/Cacey/Megan for all your hardwork.

Worst agency I work for.First agree for a rate before sending you to the job.Then in a morning during the induction they send you different rate with a promise fix it later.Then sending you to another job for a weekend and telling you will be working time from 7-15 Saturday and Sunday and will be paid 10 hours.Of course the are slavery company looks like they first of all not paying you 10 hours but also they reduce 20 pounds per day.Trying complaining to someone from the agency and everyone cover another one.For a week seven day working week they still own me over £350 pounds.Just the best decision is to put them
In small court claim for the outstanding.Never guys work for them .They will cut a money from the first day you starting to them.I will spread a word to all dryliners groups everywhere about them as well.

My husband works as a scaffolder through this agency, and we’ve been really happy with their service. His consultants, Sophie and Megan, have been fantastic — always friendly, approachable, and quick to help with any questions. The pay is very good compared to other companies, and they work with major construction firms on some of the most important projects in London. It’s reassuring to know that he’s involved in high-profile, well-organised jobs with solid safety standards. We’re grateful for the consistent work and the professional way they operate — highly recommended!

Very helpful would definitely recommend 👍

Paul McAllister, on a Sunday afternoon, told me that I wasnt required for work the ensuing week resulting in me not being able to look for other work starting Monday. Im at home without pay due to his incompetence by agreeing with his client Diverse to give me no notice for no continued work.I would of been a gentleman and given Optima at least a day's notice!! Shame on you

Absolutely diabolical agency, hungry for information to sell on, they requested my cscs card and id, I sent over both sides of my cscs card and a copy of my drivers license, the license wasn’t “acceptable as id and they requested a passport, id or birth certificate, having to pass over so many sensitive documents in a time where fraud is at a all time heigh is crazy, these companies build a profile of people and sell our information!! This needs to stop NOW

Agency full of lies,
They wont pay you whats been agreed, I was underpay at the begining of year, when challenged David he stop answering phones/texts. Always promises of
Long term job - when you show up at site its couple of days. They also send few people for one position

Anca is a liar and will lie to pay you less that your owed!

Turnt up to a job which was told 7-5, only to be told it is 12 hour shifts. When I told her I would be unable to work the hours, and leaving the site after 6 (due to having to scrape a floor with a crowbar..), I sent her proof of leaving and with reasons.

Suprise suprise, they do not set me up for payroll, ignore messages, lie about payroll ringing to set me up, “cannot sort timesheet” and make every excuse to not pay me. I chase them up, and she tells me they are only paying 3 hours as site cannot confirm..

They will lie to get you on site and then try to pay you nothing or much less..

DO NOT WORK FOR THIS AGENCY, UNPROFESSIONAL LIARS!!

The company is not serious about jobs. He offered me a job on Friday starting on Monday. After 3 hours he told me that it was canceled for Tuesday. On Monday, when I asked if it was valid from tomorrow, told me that the job was cancelled. I waited without looking elsewhere.
The problem is not that the job was canceled. The disturbing fact is that the Optima employee did not notify me of anything without asking him and all this time I believed that the job was valid and I did not look for another one. I also emailed you the conversation I had with him.

I did painting and decorating work for this company from 5/11/2024-14/11/2024. My contact for this job was David Ormrod. After initial contact on the 4/11/2024 i was unable to contact David because he refused to answer calls texts etc. After completing the work i wasn't paid with David claiming it isn't his problem. After a month of trying to resolve a problem that David caused i was fed up, so put in a formal complaint with James Cranston there operations manager. After getting confermation from James that he had recieved the complaint on 18/12/2024 he said by company policy he would investigate and respond within 14 days but by now it was christmas so he stated he would respond by 10/1/2025, 26 days after the complaint was reviewed. To date i have recieved no responce and am stilled owed £1292.00 by Optima. The incompetance of David and James is staggering and the fact that the operations manager can't even comply to there own complaints policy speaks volumes. Don't worry Optima i will be putting a complaint in to Recruitment and employment confederation. Trading standards and also considering legal action.