Orkin Reviews 

Please, please, please do not choose Orkin. It is incredibly disappointing that this location gets to benefit from the trusted Orkin name simply because the company has been around for so long. That reputation is exactly why I chose them. I assumed that such a well-established company would provide reliable, professional service. I was completely wrong. This has been, by far, the worst service experience I have ever had.

I had concerns from the very first appointment. The technician did not seem professional, did not appear to understand why he was there, and could not explain anything about the account or billing process. I asked basic questions: Was there something I needed to sign? How would they receive my card information? Was there an online account I needed to create? I could not get clear answers. Against my better judgment, I continued with the service, and the experience only became worse over the next few months.

Communication within this company is almost nonexistent. No one at the local office ever seems to be available by phone. The only people I have been able to reach are customer service representatives who are not local and cannot fully address what is happening at this branch. I was also never clearly told that I would receive two separate charges, one for $50 and another for $75.

When I discovered mice in my home, that was the final straw. I specifically explained that I only wanted humane solutions used. I have previously experienced the horror of finding mice trapped alive on glue boards, so I made it extremely clear that glue traps were not to be placed anywhere in my home. While I was in a work meeting, my husband let the technician inside. Sure enough, glue boards were placed in the house. I had to leave my meeting, run out, and make them remove the traps I had expressly told them not to use.

I was then told that someone would come to inspect my home. I explained that I work remotely and have dogs, so I needed the inspector to call me first and schedule an appropriate time. I was promised that he would. Two days later, Fernando arrived at my house without any warning. He never called and never scheduled the visit. Although he was polite, the unannounced visit felt intrusive and overwhelming. He completed an inspection of my entire home and then left without explaining what he found, what he recommended, or what anything would cost. I received absolutely no breakdown of the inspection or proposed services.

The most unacceptable part of this entire experience, however, has been the unauthorized charge and service after I canceled. I canceled my service approximately one month ago and also turned off autopay through my account. Despite that, Orkin charged my card another $150 and sent someone to my home to perform a service while I was not there. The attached video shows that autopay had been turned off. A company should not be able to continue charging a customer or performing services after that customer has canceled.

This is not a minor customer-service mistake. It involves my money, my home, and a service I explicitly canceled. I have reported the situation to the appropriate consumer-protection agencies because it needs to be investigated and addressed. Whether this happened because of a serious system failure, complete internal disorganization, or something else, it is unacceptable. It also makes me wonder how many other former customers may have continued to be charged without realizing it.

Orkin may respond to this review and say that they would like the opportunity to fix the situation, but at this point, the damage has already been done. From the lack of professionalism and communication to ignoring my instructions, arriving at my home without notice, failing to explain an inspection, continuing service after cancellation, and charging my card after I disabled autopay, there is no reasonable way to restore my trust in this company.

Please save yourself the stress and choose another pest-control company. I genuinely wish I had.

AI customer service. Can not seem to reach any one. When you finally do and ask them why they use the A I system they hang up. Called a local family run company, spoke with a human and scheduled service in under 2 minutes of my time. Sad part of Orkin is I manage properties and have used them in the past. When time is money, you need to speak to a person NOT a robot

Worst costumer service I’ve ever experienced. Not worth it. I’m changing company for this service. I would put zero stars but that isn’t an option.

NEVER AGAIN! oh and by the way they don’t care!

Completely took advantage of me. Over 21k in debt. My fault for trusting them as I had just moved from out of state, no family or friends to help see if I actually needed what they were saying i needed done. Or how over priced what they did do. Never did a final inspection of work and still have issues. There's not even close to 21k worth of work. Now that I've had time to get to know people and they hear and see what they did.Boy do they lay on the sales pitch and pretending they care or understand and make you think they're helping you. Thank you from a single mom of 2 trying to do her best all on her own.

Orkin Culpeper Virginia branch are completely untrustworthy. Matt Ketchem and Peter Morison came to my home last week (after I had been using Orkin for 6 years) and lied to me about having mice in my attic. They tried to sell me a $42,985 package for remediation and disinfecting, replacing insulation, and other related services.

Thankfully, I asked two other pest services for estimates. Those other two companies came to the house and said there was absolutely NO signs of mice in the house, or any other rodent for that matter.

Matt Ketchem showed me pictures of my attic that did not show proof of mice in my house, but insisted there were. Fortunately, there are other trustworthy companies. And, I went up in the attic myself and confirmed that he had showed me pictures that didn't prove there were mice in the house.

Read your contracts carefully. In their contracts, there was NO mention of rodents of any kind. There was only mentions of cleaning, disinfecting, and replacing insulation. They are frauds and should be reported, which I will do this week.

I will be reporting them to the police and the Better Business Bureau.

Terrible driver with no care for human life license plate 21136 – NF. Just sped past me and my family on the way to the pool cut us off to go in front and get out an exit with no.

The exterminator they sent out was knowledgeable, respectful, and did not try and push up charges on me, gave me good advice for how to manage my flea problem 10/10 Ulandus was amazing to work with would totally recommend to everyone I know

June 30, 2026...Still waiting for answers. Called 2 weeks ago and they promised a call back. Unbelievable, very unprofessional and dishonest..... I am questioning their google reviews. After having watched Marketplace they explained how companies cheat to boost google reviews, it leaves me with real concerns about their reviews
May 2026 update-Surprised and very shocked by this company.
Never in a million years would have thought that Orkin Canada is such a DISHONET company. Called them last year because fees where double of what was quoted by phone but they told me with such you are covered for 2 full years, no need to worry. I asked them to confirm by email and they refused. They reassured me don't worry it is in system. Well, got a hell of a surprise this year when I called them Only the first visit was free. Call Orkin Canada and this is when the b/s begins. First they tell me they have nothing in their computer system.. how convenient. They try with other dishonest excuses, they tell me that carpenter ants carry only one season warranty. i call them out and tell them there are not carpenter ants they are pavements ants. Even the technician who came said if was pavements ant.
Called 2 weeks ago and no one had the decency to call back
Management is responsible for solving problems, but it seems like management itself is the problem. Very unprofessional and dishonest!

Orkin is nothing but a bunch of BS!! For those of you that work for orkin…shame on you!! You are a company that lies and takes advantage of people. The employees that I have dealt with should be ashamed of themselves!! DO NOT USE ORKIN!!!

We had our Orkin tech come out because there was a smell in our garage that we believed was caused by a dead rodent.

The initial technician inspected part of our crawl space and told us he didn’t find anything. He said their inspection specialist would need to come out. The next day, the inspection representative spent very little time in the crawl space but quickly concluded that the smell was coming from rodent droppings and recommended a crawl space cleaning and sanitizing service for $1,000.

A week later, the crew completed the service. They never came to explain what they found or review the work before leaving. I had to go ask whether they had found anything, and I was told they had found a dead rat but they did not show me the rat or even a photo of it.

The smell disappeared for a few days but returned even stronger just 4 days later. When we called Orkin back, the same inspection rep finally performed a more thorough inspection of the crawl space. Within minutes, he discovered a leaking cast iron drain pipe from our kitchen sink that had been dumping sewage into the crawl space. He also pointed out an inch of standing water throughout the crawl space and told us we needed to call a plumber.

My question: if there was standing sewage water throughout the crawl space, how did the crew that supposedly cleaned and sanitized it never mention it? How was that completely missed during a $1,000 service? We paid for a crawl space cleaning based on what Orkin diagnosed as a rodent odor, only to learn the actual source of the smell was a sewage leak that should have been identified from the beginning.

Unfortunately, customer service has been just as disappointing. I spoke with the branch manager, Ron, on Thursday. He told me he would investigate what happened and call me back on Monday because another manager was out of the office. Monday came and went with no call.

On Tuesday, I called back and was told Ron was at lunch and would return my call. He never did. On Wednesday, I called again and spoke with the CS representative, who tried unsuccessfully to reach Ron. She then informed me there were no notes in my account indicating that I had ever called the day prior. She escalated the issue, and I specifically asked that they call my phone number rather than the number on the account, which belongs to my husband.

Later that afternoon, my husband received a voicemail from another manager, Travis, stating that Ron was actually out of the office all week. When I returned Travis’s call, I was told he was unavailable because he was on service calls and that he would call me back. He never did. I called again the following morning and was once again told he was unavailable.

At this point, I’m more frustrated by the lack of accountability than anything else. I spent $1,000 on a service that failed to address the actual problem, and now I can’t get anyone to return my calls or provide a meaningful resolution. The lack of communication, documentation, and follow-through is completely unacceptable. Based on my experience, I would never recommend Orkin and can't wait to cancel our service.

My experience with this company is not good. They stopped the termites but started other things. The salesman is nice, Jeff, but his company is horrible very poor customer communications

Awful. I spoke to them requesting service ASAP for removing a wasp nest from my house. Customer service said they would be out the following day.
The next day I received a call stating my first service was scheduled for three days from now. They had no record of my wasp nest issue and had me on their schedule for any/bug treatment. I told them do not come, I do not want that. Customer service agreed.
The next two days I got several voicemail and text messages confirming this service. I called back customer service, irate. He said he does not know why I'm receiving calls but that they would stop. Hours later, another text message.

Abhorrent customer service.

They came out and give me a quote and everything seemed on the up and up. The day there technicians can out to do the treatment they only did not even half the job so I called had to have a supervisor come out and verify my claims. He found that what I was saying was true..( mind u they did find termites and I am paying $4,500 for this treatment) So we agreed upon a day they would come back and finish. The day is here and they call and say that it might rain so they will need to reschedule 30 minutes before they are scheduled to come. Said 2 days later would be a better day. So forecast 20-30 percent all week . Now I am out of a day of work and they want me to just eat it. All I’m saying is do your research and don’t use these people. They don’t care about there word, a good job or your time

Orkin sucks..their customer service is a joke, and the half ass work that the techs do is indicative of garbage..find a local pest company, and stay away from orkin, and the other rip off , Ehrlich!

After several attempts to have someone fully look at our property an Orkin Rep. came to our home. He reviewed the property and saw evidence of termite damage in spider webs. He decided to spray for spiders instead of redoing the Orkin treatment that is about 10 years old, obsolete and ineffective. I tried to call the number I was told to call if there was a problem. The person at that number never called me back. Looks like I am going to be forced to take another approach to have these guys honor our warranty.

After 3 months we have more bugs now then when we started there exterminators are lazy and tell you their not aloud to do things right. We will never use them again

Signed up for their service. I was told their initial visit would cost almost $300 and came with a complementary follow up service. I was also told to call back when I needed service if the problem wasn’t resolved.

They came in February and the technician told me that he would be back in March for a complementary follow up service which was included in my initial fee visit. He didn’t return until May. In the meantime I had gotten a bill which I asked about why I was getting billed an extra $180. He told me it was a mistake and that he would fix it. He proceeded to give my second service since the initial service did not resolve the problems and the next thing I know is I’m getting a bill for $800.

I celled the company and they are telling me that I have to pay it. This is ridiculous. These people should be out of service. You cannot charge people $800 because you feel like it for something that you did not deliver, you don’t get to just sit in your in your office and write invoices charging people whatever you feel like. I am extremely disappointed, and I will never ever use their surface again and I will make sure I tell everybody tthey are scammers and how dishonest they are. This is the office in Pembroke Pines. Calls to the main office did not result in anything either all we’re getting told is that they don’t know anything and we have to contact the local office.

If I could do a 0 I would. They are completely misleading when they give information. They lie and only care about money. We got a mouse service for them 1 year ago. Orkin shield so we pay 9,000 ands still have mice. I called them and they had the gall to ask for money for the service . I told them I do not want them in my house EVER again. DO NOT TRUST THEM.

Devon (Monroeville, PA Orkin) did a very thorough job at our home. He was very knowledgeable and showed us how the ants were getting in the house. He also showed us how to prevent mice from getting in.

Thank you Devon for doing a great job.

Pam and Bill Kuhar
Trafford

I was quoted 56k for mouse pest control, insulation removal, mold remediation and other services in a rental after bad tenants left. They wanted to set up a payment plan and kept calling me leaving messages after they realized they couldn’t take advantage of me.

Called another local contractor I knew and he came in and fixed the problem for under $300.

Do not use this company.