Orkin Reviews 

TRASH COMPANY

Orkin Pest control service is awful. I would never recommend anyone to use them. I was given an appointment for October 29,2024. No one showed up for the job I paid them for already which I have a contract with them. When they did not show up for the time of 11:00AM appointment I called them at 12:30pm. I was told the guy was out at Hunters Mountain with no signal to reach him. No one called me back after waiting all day until after 5:00PM. On October 31,2024 i called the company back and got the Manager Dough. He informed me that the receptionist Christine called me to reschedule which i informed him that was a lie. There was no message left on my phone neither was any incoming call was registered on my phone. They now gave me an appointment for November 6th from 12 Noon - 2:00PM. This is the worst company and I would not recommend them to anyone. I am going to report this business.

They are the worst company for any type of pest control service and do an extremely poor job. Please be wary of going into any contract with them.

Of course when you sign up with Orkin there is the Up front 250$ fee then it's 43.50 monthly must sign for 7 months. Around the 5th month NO one showed to spray, I was not alerted of this then the auto billing was stopped for whatever reason. I finished the 7 months, and I owed a bill for the 2 months after they messed up the billing. I called to cancel, told them I would pay on the first of the month. They took out 43.50 anyways. I called to have this refunded as it was allotted for medicine. I was told I would get a call from someone to refund. Waited 2 days then got an email that they were sending someone out to spray like I NEVER asked twice to cancel. They are NO good at running business. Emails and Notes apparently Do not get looked at. HORRIBLE CUSTOMER SERVICE!!

July 1, 2024 we first made contact with Orkin and set up a contract (for mice activity). By July 15th Orkin was still a NO SHOW. Multiple phone calls go unanswered as do emails. July 27, someone shows up. He does a cursory pass around the home. (The video Orkin sent us, clearly shows their service providers examining the home for entry points for rodents including going into the attic. This did not happen). The service provider then said someone else would return to set the black box poison traps. He also sprays the perimeter outside the home with a useless "essential oil". Right after this was sprayed and days following, we continued to live catch mice outside and mice continued to be active in our attic. August 12th, and finally he shows up to place the black boxes. The black boxes have proved useless and our mice activity in the attic is relentless. (So from July 1 to August 12th Orkin was a no show). Oct. 18th I called to cancel our contract. We leave phone messages and emails and are completely ignored. As of October 22, the black boxes are still around our home and we cannot sleep for the mice activity in the attic. Orkin should not be in business It's disgraceful!

Do not use Orkin !!! They lock you into 1 year contracts way overpriced !!!
Horrible billing and poor plan trying to lock people into 12 months.

Working is very unprofessional the ladies in the office in the Hickory, North Carolina branch the one is very rude and has an attitude and has a smart mouth! When they owe you a service that you already paid for around you don’t even tell you that they won’t come out and do your service now because they don’t know What’s going on in our own service! There’s a couple guys that come out there either looking at your butt or they’re picking their nose while they’re standing at your door on camera. They need to get better people and managers at the Hickory office.

Absolutely horrendous experience dealing with this company. Thought I had bed bugs. They completely no showed after we took off work. Then my wife was on the phone for like an hour and a half trying to get someone. When someone finally came out, he was asking my wife completely inappropriate questions (i had left for work by this point) like how much we bought our house for, etc. Then he tried to sell us a 6k mice treatment (haven't actually seen a live mouse yet in the house and not why we had them come). The worst part is I feel completely taken advantage of. The guy completely misdiagnosed the problem, and took advantage of our desperation by treating for bed bugs (about 1k to spray). I later figured out it was oak mites outside that were the issue. How do I figure this out in an hour of googling but a "professional" is completely unaware of this? Probably because their training is as good as their customer service. I then submitted a complaint online and then of course no one responds. Then we get another bill in the mail and we call and they apparently had scheduled a random day to come back out for another treatment but had not contacted us at all. WORST COMPANY I HAVE EVER DEALT WITH, THEY ARE A JOKE AND ONLY CARE ABOUT TAKING YOUR MONEY. I hope they fail and their business collapses

If an option I would rate '0' for Orkin. Terrible company, dishonest. Mice infestation & ants. Told the weather was getting cooler, not so many ants.
It's easy to see why Orkin was rated 1.2. Highly recommend West Coast Pest Control rated 4.5.

We found bed bugs in our home. It was a moderate infestation. We had had another pest control company inspect our home 3 months prior and they couldn't find anything... it turns out they were wrong and the mild problem grew.

We paid Orkin a couple thousand dollars to come and treat our home. We got rid of all of our furniture except for a piano and our kitchen table/ chairs and we put all of our clothing in plastic bins after heating them in a dryer for an hour. Our home looks absolutely barren without pictures, rugs, furniture, etc.

After 3 treatments, we are still finding bedbugs.

Before anybody claims we are just reinfesting our home, let me be very clear that we have not slept in or used 3 of our bedrooms (which are now completely empty) since we initially found the bugs and that is where we have found them-- perfectly healthy bed bugs hanging out like nothing happened. Most of them were found around the homemade lures/ traps that I made after one of my desperate internet searches for bed bug solutions. My husband has redone all of the caulk around the baseboards and sealed up any cracks and I have started purchasing Crossfire online myself. We are also waiting for the professional heater that we bought online to arrive so that we can treat our home with heat.

Our bed bug problem has reduced significantly, but all it takes is one pregnant female and in a few months we will have another infestation.

I have called Orkin to come back a 4th time and was told they cannot come back until it has been 14 days since the last treatment (it has been 9 days). The receptionist was very cold and had a harsh tone in her voice when telling me this, which I admit I did not handle well. I am traumatized by the bed bugs and the loss of 90% of our belongings-- I need kindness and understanding, lol.

I feel like Orkin's workers, while well intentioned, are not very knowledgeable when it comes to bed bugs. The man who sprayed our home acted incredulous that we still had bed bugs because he was extremely thorough when he treated our home. The 3rd time he came, he saw one of the bugs alive in one of my homemade traps and that seemed to appease him. I guess they thought I was lying about finding live ones still.

If I could go back, I would just buy Crossfire (the product Orkin used) and steri-fab online myself for a few hundred dollars and saved myself a couple thousand dollars. I do think they are well intentioned, but their products are not great and their knowledge is minimal.

Do not trust this company do not use this company. You can’t delete your credit card information on your account login and when you call they give you the run around. They schedule appointments without your approval then charge you if they go out . You can’t cancel on the app , you can only reschedule. You can not do anything on app but pay and reschedule. They make it impossible to cancel or do anything.

Treatment did not work. They did not schedule and return for follow ups when expected.
8 months of their service and the problem still isn't taken care of.

I have been with Orkin for 8 years, they have truly gone down hill. My dog almost dies because a trap was left open, I called to let the manger know, James asked me why I called and what was it that I wanted. I was then told they treat rats anymore, I made an anonymous call to ask if they did treat for rats and was told yes.
I then called to talk to another manger, higher up, she said she would email my plan, as of two weeks I haven't received anything. Customer service sucks!!
I seem to always have ant and spider issues after they leave, I've given up. I would NEVER recommend them to anyone.
Very unhappy

The worst company ever. It’s hard to kick them out when they on your neck. I’m going too sue them. I been canceling contracts, and they coming back all the time and charging.

This is a very bad company. I called them to assess my house and the inspector didn't know what to look for. Endup not giving me the price. The service couldn't be worse Get another company. Mediocre!!!

We complained after two bed bug treatments and buying their overpriced mattress cover. They did a third treatment.
We caught 14 tonight a year after their first treatment

Tanisha is polite, helpful and efficient. Todd who has been spraying our house for 20 years is pleasant, efficient, and educates us as he works. His sense of humor us also much appreciated. We live in Kapuskasing

Orkin set up an inspection for today between 2:00 and 4:00 PM and never showed. I wasted 2 hrs waiting for them when I could have been doing something else. Terminix came as promised, guess who is getting the job!

!!!BEWARE!!! My elderly father paid Orkin over 2 years for German cockroaches with no results at all. The “manager” for our location was the tech coming to the house and he did absolutely nothing. He walked around the house for a few minutes every time then left. My dad said it would only take about 5 minutes for each visit. (My father did not question it as the working tech is supposed to be a professional.) My father has a 2K sf home! There is no way it was treated in 5 minutes time. I called to complain. I asked them to not allow the same tech into my dad’s house. Later that day the “manager” was caught by my son walking down the hallway of the house. He never knocked or had permission to enter. And he knew he wasn’t supposed to be there because he stated so when my son asked him “what are you doing inside this house?” The “manager” stated he wanted to leave some paperwork for the other tech. That same day some suits came to look at the house. They admitted a better job could have been done. The bait boxes had not been changed in 4 months and bursting with both live and dead roaches. I was promised a free $400 treatment that would get rid of the roaches in a couple weeks. They also tried to sell new attic insulation for $10K. Said Nope to the insulation but stated they could at least do the service since we have been ripped off for so long. Never got anything after that. It’s like that day never happened. We just had a different tech come out once and do nothing different. I called and spoke with the suit, he said he had no way of tracking if his “promises” were ever carried out. I told him that was horrible business and there is no excuse for non-action during a problem situation. A day later I called to cancel and was told I needed to speak with someone else to end the account and they would call me that same day. A week later I had to call again because I hadn’t heard anything. I advised the young lady on the phone that I wanted the account terminated right then and there. She was apologetic and very nice. The only one who did anything worthwhile in my opinion.

Orkin did such a super job for me and the technician Jean-Sebastien was the nicest, as well as extremely honest!
I really appreciate the excellent service! Thank you! 😊