Orkin Reviews 

Disgraceful! They are quick to take our money with NO RESULTS and lack of service that is non-existent. Since July 13 we have been waiting for results. After a no show we got an agent who did a cursory walk around the home, didn't get into the attic area where the rodent issue is and the traps have still not been set out. The Orkin "magic spray" is less than useless. After being applied, we caught over 4 consecutive days, live mice in live traps, all perfectly healthy. If they have staff issues or any other kind, they should NOT make pledges they are incapable of keeping. And its expensive for no results.

What made my experience great is the quick response. Then when the technician name Nate spoke with me, he was very honest, knowledgeable and concerned about my issues. He even informed me of managing my place to help change the situation. I greatly appreciate his straightforward opinions! He is really into his profession. I am writing this review while he is servicing my place so that shows how impressed I truly am. Thank you so much Nate.

Ms. Johnson

I signed up with Orkin and it was signed up to come out to my house on Saturday at my house is supposed to be fully exterminated the guy came here and asked me where do I see him every time I ask him a question all he could say is huh huh I took him to the back bedroom started at the back bedroom he did one spray in the bedroom he didn't spray the full bedroom didn't do the bathroom there's one strip in the hallway the first bedroom I didn't even see him put anything down he didn't do nothing in the front room in the kitchen I showed him where I needed it done he only did a little bit cuz I live in a mobile home and I don't know what he did by my kitchen window he didn't do cabinets he didn't do behind the stove the refrigerator and then he went outside and how much around the house he did my BFF was there and followed him outside to make sure he did around the house as soon as he came in the door he wanted payment he told me the receipt will be on my email I said no I was supposed to get a paper receipt and paperwork so I can show my landlord I received nothing he was here maybe 15 no more than 20 minutes very unsatisfied he did not do everything I told Orchid this is not what I signed up for the first time was supposed to be a full thing of the house and then if you see anything afterwards you could call them so they could do a touch up oh we can sign you up for another day and we can send the same gentleman oh no I don't want him coming here because he would not answer no questions so he was in a hurry to go to another job I to me I'm so dissatisfied I want my money back this is too much I shouldn't have to have somebody else come back when they should have did the first time and then you want me to pay for what he didn't do nothing the first time and then you say free and you still want me pay they should send somebody out and refund my money I shouldn't have to keep having them come back out because they don't want to give me my money that's not right like they said you're dissatisfied you can't get your money back that's how I feel I don't want them to keep coming to my house when they did absolutely nothing the first time around and everything I was told was supposed to have been done was not done he asked me about contracts I haven't seen no contracts and like I told the young lady that I signed up with that I had Vision issues and I don't do small letters especially on the Internet or on text messages so I just feel like this just isn't a good fit

I called Orkin about a yellow jacket nest inside my wall, they said they could help. A supervisor and a guy that I can only assume was new ( I hope he was) came out. The supervisor sprayed some dust into the wall, several came out, and I was told they would all be dead within 48 hrs. They never all died, they moved to the back of my house. I called again, and the woman on the phone informed me they weren't responsible for stragglers. The supervisor came back out, I showed him where they were building a new nest. He said no, they are trying to get back to the old one, and that nest is dead. They never died, and they have built a new nest. And they are still coming out of the original nest,they have multiplied.I will have to call someone else. This was a joke, and money wasted. They sprayed for spiders, and I ended up with more spiders and webs than before. I never want to have anything to do with this company again.

After several years as a customer, the last six months have been a nightmare seemingly because of turnover. July involved 2 tech no shows. I'm not getting confirmation emails. I'm getting mixed messages on where our old tech is. The icing on the cake was that I was promised the branch manager would call me because I'm understandably concerned that this will keep happening. I was assured he would call me after his 10am meeting. It's now 6pm. I'm just looking for reliable service.

Orkin is the worst company I have ever dealt with. They only care about getting you to pay for the initial contract rather than continuing business. They won’t return calls, do not show up for appointments or are many hours late when they actually do come. They always say we cannot handle your issue during this call, someone will call you back. I never once received a call back. They schedule you for service on the online account management page and then just keep changing it for a later date when they don’t show. This is done without a call or text to the homeowner. They collect your monthly payment without fail though and then you have to jump through hoops to get a refund. Do not waste your time or money on Orkin!

I live in Florida so inside pest control is a necessity I used two other services before and once I signed that agreement they didn't care about me at all.
Orkin was different - everytime my tech Ryan comes out he listens and responds my satisfaction is important to him and has been for the last 2 years. I won't be going with another company.

awful service - when I first called they talked about how they come out and examine the whole house, look for any problem areas and do an assessment. None of this was done and the guy they sent claimed he had a bad back so he couldn't address certain areas. he did a quick and very messy spray (white film all mover our floors) and then left. Meanwhile they charged me about $500. I have been trying to get a refund for the last 3 weeks and can't get a callback. This is a big corporate operation with zero attention to service. Avoid!

I have (was) a customer for 15 years. Due to no shows and reschedules for pest control I cancelled that contract. Now I have cancelled my termite contract for no shows and the fact that they have not inspected the bait traps in years. I had to hunt and probe to find the traps. Some were almost two inches below the surface, some were missing the caps and full of dirt. Proof they have not been inspected per the contract.

Sheri Ricci

July 21, 2024

I am writing regarding the work ORKIN did in my home last year, October 2023.
Orkin removed old insulation in the attic, in the home, and garage, then added foam insulation in the basement.
I have financed a high price for this service.
First and foremost, I was quoted $10,000.00 for the complete project. After I received the financing, I was charged over $12,000.00 then your company back peddled and stated OH NO, that was not the quote, the promise we made was the payment would be under $400.00. Sadly, this was a verbal quote and I have no proof YOU LIED!
Second, the foam put in downstairs was not cleaned up nor was it completed, I hired someone to finish the job. Don’t worry, I used a different type, therefore you can see the difference. In some areas the product is so thin it’s an insulation joke!
Then we come to the attics, your rodent resistant insulation is nothing more than “SNAKE OIL”!
Shortly after this job was completed, the rodents returned!
Yes, returned!

I hired someone to come in and pull open the attic access in the house, when they did this, the rodent feces is unbelievable.
Yes, I have proof, I took pictures of the insulation that fell to the hallway floor, with a lot of feces and insulation.
I am damn angry! I financed a lot of money and have no improvement! If I was not a person that works very hard at keeping a good credit rating, I would not make one more payment on this financed debacle!
Your service is not about Investigate, Protect, Fortify, Keep Watch, Report, Follow Up,
I truly believe I am a victim of fraud!
Here’s what I am going to do, I am going to publicly post this letter, contact an attorney and allow justice to prevail.

Sincerely,
Sheri Ricci

They were an hour and a half late for service. Between 9am-11am was my scheduled time. I called at 11 to see what was going on, they said they would be there in 30 minutes (11:30) At 12:15 they were still not there so I called again. They arrived around 12:40. Irritating! I was also NOT informed that I had to leave my house for 4 HOURS after treatment until the technician arrived. I was also signed up for the wrong service and it had to be corrected by the technician. The technicians were extremely nice and very quick, but the communication within the company itself is terrible. I'm glad the treatment is done, but my entire day was ruined because information was not correctly provided and they were late. Had it not been an emergency of services needed, I would have went elsewhere. Communication needs a LOT of work at this company.

My Orkin guy Antonio is the best!! He gave me the rundown on what would happen over the next month and it worked out just like he said. Im so impressed with his services. I cant give him enough props he did a great job.

Orkin sales representative straight up lied. He offered me a one time service for $188 and when he booked, I got a text saying your initial service is scheduled. (Meaning there will be more). I contacted Orkin management and they cancelled my appointment since what the sales rep said was a lie. Do not recommend

The previous company I worked with (Integrity Pest Management) was local and I never had a problem. They would show up quarterly and spend 20-30 minutes going around inspecting the termite traps. Then Orkin took over a year ago - two scruffy dudes that looked like they just got out of rehab showed up and spent 5 minutes doing something, then came back and said all was good - now they want $300 for a once a year inspection. Cannot recommend

Great on sales very poor on follow-up
Majority of work done however never completed. Promises made before contract signed meant nothing after contract signed.

This is the first time in my entire life of 28 years that I had to create an account on here to leave a negative review. If you are even considering using Orkin, PLEASE. I beg you, to use any other services.

I originally had reached out to Orkin for some rodent issues. I could go on for paragraphs about how little to no help they actually provided for getting rid of the rodents- but that's not the point of this review.

I discussed with my original agent how I'd like to sign on for 1 year, and cancel then. (About 1 year and 3 months later, I realize they kept charging me) You know what? Fair. Maybe I didn't read the contract correctly. Completely fine. I gave them no issues and asked if I could cancel now, and refund any remaining balance I still had. This was "no issue" for them and they said they'd refund the balance to my credit card within 3-5 business days. How nice! It was a quick and easy call and I'd be getting some money back.

Until I waited over 3 weeks. 4 times the max of their expected refund time. Even then, I reached out politely and asked if there was any update. After waiting even longer, they notified me that due to issues, they'd have to disburse my refund through a check and that it would take 2-3 weeks. Okay.. well then it should have arrived by now, right? Well no, they actually only sent out the check a couple days ago when I followed up again.

I gave them no issues then. Understood, things happen. I have no reason to argue with a pest control company, I know how customer service gets.

I wait a few more weeks and the check never arrives. I follow up AGAIN. Turns out the check got lost and they didn't realize until I called. They then tell me they'll "expedite" this next check.. which will take 1-2 weeks.

At this point, in an email, I outlined the entire process and waiting period I've waited for this simple refund. Another person immediately calls me and tells me they understand the situation is unacceptable and that they'll reach out to an office located near me to get the check to me in 1-2 days. She says before the end of that day, she'll give me a call back to update me. (Doesn't call me back)

After 6 more days, I email them again to follow up. A gentleman calls me, without an ounce of apologetic behavior, and tells me that they now have to wait for the "lost check to come back to them, so they can now resend the check to me." I don't even know how this makes sense. He says now they don't have any timeline because they don't know how long it will take for this check to get to them, but once he receives it "it's up to the mailman on how long it gets back to you."

I told him I've been extremely patient and polite about this whole situation, but at this point he has to realize how ridiculous this is. As I'm asking questions, the call goes silent. (I am not blaming him for this part, calls disconnect all the time) BUT, he doesn't follow up at all and just leaves the situation at that. It is up to the business to follow back up when a customer has a complaint like this.

DO NOT USE ORKIN SERVICES. EVER. I should've listened to the many people that warned me both in person, and like the reviews on this website and many others.

I asked for a refund May 9th, it is now June 19th. With no timeline of when to expect this check. Let's hope I at least receive it in 2024

I'm a Real Estate Agent in the Tulsa Metro. DO NOT do their "free" termite inspection as you will have to SIGN UP FOR A BAIT SYSTEM EVEN WITH NO ACTIVITY FOUND to get a "report"! This is the biggest, grossest SCAM I've ever heard of. Contact another Termite company that WILL GIVE YOU A COMPLETELY FREE INSPECTION AND REPORT!

Orkin (Orillia) has been to our small 2 bedroom apartment 3 times in 2 months for bed bugs. My Mum and Dad live there and my Mum is under Palliative care and its difficult to have my 95 year old parents moved out for the day (but we do it to solve issue) to treat Apt. 2 days after last or 3rd treatment I see 4 bed bugs crawling over my Mum.
Ive never witnessed this kind off treatment failure in my life. I thought this was a reputable company. Extremely disappointed. If there was a negative star they would get it!

About two years ago we contacted Orkin about mice in our house. They did a thorough inspection, inside and outside, and developed a plan to take care of the specific problem as well as other rodents and pests and termites (our neighbor had a termite problem; we were doing this as a preventative measure for our home). The plan was expensive, but we decided to go ahead because the mice were serious. Orkin cleaned out a large crawl space and sealed it inside and out because it was the main access for the mice. They did the same in the attic and other areas. The service included once-a-month inspections and treatments if needed, then every two months after the first year. Today was the first time we saw a dead mouse and droppings in the attic. We called Orkin, and a tech came to our home a few hours after the call and removed the mouse and droppings. He said they would send a specialist out to look for one or more hidden nests and to resolve any problem he/she found. We're extremely pleased with Orkin's service and thinl it is well worth the initial cost. We recommend them.

1 STAR is too much! These morons wasted my time over 20 minutes setting up an account (because they wouldn't give any info without an account) even for a new service request.

Then the inspection would take a couple of weeks, and then a couple of weeks after that would be the treatment.

It'd be faster if I were to individually pickup the bugs and dispose of them myself. Sad part is that I told them all of this BEFORE setting up the account and they said it can all be done in the same day!

What a waste of time!