The young lady who helped me to place this order through the Customer Service phone line was very kind. I believe that her name was Charm. I was unable to receive the multiple texts that were sent in... Toon meer
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Lees wat reviewers zeggen
The furniture is very good quality. However, delivery was not good. Chest was missing and mirror delivered that was never ordered. Delivery people just dropped most of the furniture, which was very he... Toon meer
The best customer service and really almost equivalent to Amazon as to fast resolution. Everyone was extremely helpful and I was very appreciative of the great speedy follow up. I was so impressed tha... Toon meer
Absolutely the most inept company I have ever dealt with. I attempted to purchase two items from them but after using their finance company I decided I was no longer interested in doing business with... Toon meer
Bedrijfsgegevens
- Meubelwinkel
- Matrassenwinkel
- Slaapkamermeubilair winkel
- Tuinmeubelwinkel
- Woonkamermeubilairwinkel
- Zitbankenwinkel
Over Ornate Home Furniture and Mattress
Geschreven door het bedrijf
About Ornate Home Furniture and Mattress
Ornate Home Furniture and Mattress is a fast-growing nationwide furniture and mattress retailer established in 2021 with a simple mission: deliver quality home design at fair, transparent prices. Since launch, our sales have consistently grown as more customers choose Ornate Home for a smooth, trustworthy shopping experience.
Our primary showroom is located in Santa Ana, California, with a second showroom in Charlotte, North Carolina. Supported by distribution centers across the United States, we provide dependable nationwide delivery—including white-glove options—from coast to coast.
Brands & Selection
Shop 50+ brands across mattresses and every furniture category—from everyday favorites to luxury collections.
- Luxury & Premium: Bernhardt, Tempur-Pedic, Universal, Sarreid, Crestview
- Popular & Value: Ashley, Furniture of America (FOA), ACME, Coaster, Crown Mark, Westcoaster
Flexible Pay-Over-Time
Furnish your dream home today—pay over time. No hidden fees. No surprises.
Furnish your dream home today—pay over time. No hidden fees. No surprises.
Real-Time Order Monitoring
Track every step with confidence—from checkout to delivery.
Track every step with confidence—from checkout to delivery.
Talk to Real Furniture Experts ⭐
Get personal, no-pressure help from our design team—tailored to your needs.
Get personal, no-pressure help from our design team—tailored to your needs.
From first click to final delivery, Ornate Home is built around human support, reliable logistics, and a carefully curated selection—so you can create a space you’ll love, without the stress.
The Ornate Home Promise
Geschreven door het bedrijf
- Real Experts. Reliable Delivery. Fair Prices.
- At Ornate Home, we make furnishing your home simple and stress-free. Since 2021, thousands of customers across the U.S. have trusted us for quality furniture, transparent pricing, and dependable nationwide delivery. With our primary showroom in Santa Ana, CA and distribution centers across the country, we deliver coast to coast — including white-glove options. You’ll also work with real furniture and design experts who provide personalized, no-pressure guidance every step of the way. Flexible pay-over-time options, real-time order tracking, and a curated selection from 50+ trusted brands mean you can shop with confidence — and without surprises.
Contactgegevens
2235 N Tustin Ave, 92705, Santa Ana, Verenigde Staten
- (844) 955-3399
- support@ornatehome.com
- ornatehome.com
4,0
Goed
391 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 12% van zijn negatieve reviews beantwoord
Reageert doorgaans pas na meer dan 1 maand
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
The buying experience was great they…
The buying experience was great they honored ther price and word.
5 juni 2026
Very fast and professional 👌🏾…
Very fast and professional 👌🏾 representative very knowledgeable about my business 👏🏾
4 juni 2026
Ordering is simple
Ordering was simple but it’s going to be a month before I get my recliner. No option for warranty .
7 juni 2026
I placed the order in May
I placed the order in May. Not sure why the side tables are scheduled to be delivered in August. I placed my order based on availability. Doe not seem representative.
30 mei 2026
It has been 5 days since I placed the…
It has been 5 days since I placed the order, however, my sofa has not been shipped yet.
1 juni 2026
Great business everyone I talked to had…
Great business everyone I talked to had all the answers to my questions I love shopping with them
2 juni 2026
Great buying experience
4 juni 2026
No update on my items and are taking a…
No update on my items and are taking a long time to ship without explanation still waiting after a week to hear about my product which I have not received
4 juni 2026
Poor Shipping expectations
I bought an Item that said it would be shipped within a week and now it says that it won't be here for 2 months.
1 juni 2026
Great customer service
Great customer service. I was able to talk with a real person and had my questions answered in a timely manner.
4 juni 2026
⚠️ BEWARE
⚠️ BEWARE: Took $7,000 upfront for a Sofa set and not delivering, not replying.
This has been the worst furniture buying experience of my life. I spent nearly $7,000 on a sofa set here in April. Over two months later, I have zero furniture, zero delivery dates, and absolutely no answers.
I have called over 50 times trying to get an update. The customer service line goes ignored, and the sales team just transfers you in circles. I have been promised manager callbacks multiple times that never happen—including from the customer care manager, Mariana, who promised a call two weeks ago and completely ghosted me.
Taking thousands of dollars from a customer and then refusing to communicate is unacceptable business behavior. Save yourself the extreme frustration and buy from a reputable store instead.
3 juni 2026
Review zonder uitnodiging
Table came damaged and my delivery was…
Table came damaged and my delivery was missing two chairs.
2 juni 2026
I accidentally wrote the wrong shipping…
I accidentally wrote the wrong shipping address. Once I realized and contacted customer service, they were professional and caring to my situation and helped me out. Thank you
31 mei 2026
Absolutely love my furniture
Absolutely love my furniture. received quickly. Very nice for the price. Customer Service always responded promptly.
31 mei 2026
Customer service through chat was…
Customer service through chat was seamless and was able to help me build out my sectional and submit the invoice to an easy purchase without driving 40 mins to the warehouse.
31 mei 2026
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