Ornate Home Furniture and Mattress Reviews 

Great customer service so far. Thank you.

Experience and price were good but I am so confused on delivery.

I was searching for a particular piece of furniture and ordered it from Ornate Home Furniture due to their competitive prices. Then I found out that my husband already ordered the same piece from another vendor. Customer service canceled my order and issued a refund with no issues. They actually have a phone number to call to Customer Service representative and talk to a person, it’s a rare feature now. I’m absolutely satisfied with the company’s products, prices and customer service. I highly recommend Ornate Home Furniture.

Great customer service

Easy to communicate with driver! Was delivered quickly and came wrapped not damaged, and unloaded into my garage per my request of not being home upon delivery. The prices are great, I had been looking at this sectional at Ashley and other places online for quite a bit before purchasing, and their prices are spectacular in comparison to Ashley. Customer service was great. Their payment options great, their whole team really made it a great experience from start to finish. I will definitely be ordering from them again! 10/10 recommend!

Ordered a dinette set in February and was told several weeks later it was on backorder, was willing to wait until it was back in stock. Then late May was told it was discontinued so we picked out another set that was $10.00 higher but had to pay $100.32 in difference.

With the purchase we were notified of a delivery window. We let the retailer know we would be out of town during that time. A few days later, and approx 2 weeks prior to the delivery window they gave us, we received a text from AIT Worldwide saying the item was on a truck and would be delivered in two days. We notified them that we were not home. They said they would hold the items in a local warehouse. It took me multiple phone calls with 30-45 minute wait times to reschedule delivery because they were not sure where our product was. They finally located the product, scheduled the delivery only to have the warehouse closed when the white glove delivery contractor went to pick it up. The white glove delivery contractor Jesse was amazing. Jesse worked with the warehouse and ensured our delivery arrived the following day. Jesse was the only pleasant part of the process.

Cherry customer service was amazing!

Great deals without the sales hassle. Quick and courteous delivery service as well. We easily saved $1200.00 off the price tag offered by a competitor store.

Ordered online; delivered wrapped and good condition. Love the sofa living room set. Delivered on time and driver put where I wanted. Looks great!

Very helpful with all questions and concerns during purchase. Customer service was also fast and courteous when I wanted to change the color on my order. Five stars across the board!

Very industrious and competent delivery persons . They did an outstanding job while being cordial and respectful . Order was delivered early and the Benchcraft bedroom suite was high quality substantial furniture . Ornate was an excellent online retailer .

I wish I can return my order that took over a month before got delivered to my new place. I ordered Chasemore loveseat and couch. I expected a faux leather since it is in the description that its a faux leather. What I got is microfiber which I dont like. Dont ever buy stuffs in this company!

Great product. Customer service was so friendly and helpful. Quick delivery.

Excellent Experience 100% Recommend

I found the same item a little cheaper and Ornate was quick to match the price. They were very friendly and speedy on getting my deal completed.

Tracking said my order was shipped 05/05 and havent received my order til now 05/14. Long queue for customer service. The warehouse cancelled scheduled delivery because they said the items were not labeled.

I had an excellent experience working with Ornate Home Furniture and Mattress and a huge part of that was because of the outstanding customer service I received. From start to finish, Anne was professional, responsive, and genuinely committed to making sure everything went smoothly.

What really stood out was the level of care and attention she gave throughout the ordering and delivery process. She answered questions promptly, kept me informed, and made me feel valued as a customer rather than just another order number. Her positive attitude and willingness to go the extra mile truly made the entire experience worthwhile.

It’s rare to come across someone who provides this level of service today, and it made a lasting impression. Because of the stellar customer service alone, I would absolutely order from this company again and highly recommend them to others.

The furniture I ordered from Ornate was absolutely worth it. The price was reasonable, and the quality was top-notch. It arrived on time, and it looks stunning in my bedroom. I highly recommend Ornate for anyone looking for high-quality furniture at a reasonable price.

I still have not received my coffee table. I ordered on 4/3 and it's been over a month.

Where is it?