Finally, when all hope was fading, nerves were frayed and stress was looming, a rug arrives via Parcel Force. Almost a month since ordering and to my surprise not from Ornatus but from a company in St... Toon meer
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Lees wat reviewers zeggen
We ordered a nest of tables on Wednesday afternoon...... Friday morning delivered! Fantastic communication from Tommy, excellent product exactly what we needed..... lovely drinks side tables, we wou... Toon meer
Placed order in good faith at end of September. Confirmed by email, few days later another email to say orders delayed and since then nothing. Tried two phone numbers which are disconnected and no rep... Toon meer
Average - delivery was slow (despite website saying 48 hour ) took over 2 weeks. Sent two emails - got a reply on the second stating stock from supplier was an issue and it would be despatched direc... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Rug is a décor element that serves as an aesthetic anchor for your room. This is why so many homeowners are so serious about finding and choosing a rug to complement the interior of their living room, dining room or bedroom. We at our online rug store in the UK are quite familiar with that experience. You want to cozy your home or flat up. You need a neat, high quality accessory that will add a designer vibe to your room. Or maybe you are looking for more modern solution, but local rug stores keep disappointing you with mundane, uncreative pieces at high prices. If you can relate to these problems, be our guest!
Contactgegevens
Unit 19-21 Stirling Arcade, FK8 1AZ, Stirling, Verenigd Koninkrijk
- 01786 447 400
- sales@ornatus.co.uk
- ornatus.co.uk
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Excellent Service
Very good price
Very good price. And very quick Delivery. Was in formed every step of the way. Highly recommended. *****
Great service
Great service - I ordered a rug and later changed my mind about the size. Phil was super efficient at assisting me both change size and style. I was really happy with all aspects of the service - I love my new rug as it compliments my new home.
Easy to use site
Easy to use site, such an easy transaction using Apple Pay, quick informed and well packaged delivery. First time shopping with ornatus and will definitely use again.
Poor customer service
I ordered a rug in December and have not received it yet. The customer service has been appaling and non existing. I was assured they would cancel my order and refund me the money at the end of January and I'm still waiting. I wouldn't recommend them with good conscience.
Order was not processed properly and it…
Order was not processed properly and it took two emails to get an answer as to what wax was going on.
Good service but alittle late
I am so pleased with the rug
I am so pleased with the rug. The colors are true and the quality is superb. Delivery was as promised. Very good value for money.
Great lamps at fantastic prices
Great lamps at fantastic prices. Have used this company twice now and been very happy so far.
Even though we had to wait for our rug…
Even though we had to wait for our rug to be delivered due to being out of stock and waiting for replenishment, we were kept informed and were offered options but decided to wait until it was back in stock. Absolutely chuffed with the rug and would have no issues with using Ornatus again in the future.
Outstanding service!
I can’t rate Ornatus highly enough!
I ordered a living room rug a few weeks ago and when it became unlikely that the rug would be delivered as originally anticipated I had my money refunded immediately. Ornatus informed me as soon as the rug was back in stock and even honoured the original price although it had gone up on the website.
The rug was despatched immediately and I received it in two working days despite there being two Bank Holidays.
I was able to maintain regular email contact with Ornatus throughout the process.
I am delighted with my rug: it is an Asiatic design and is superb.
Thank you Ornatus - I received outstanding, professional and friendly service.
The item was ordered and paid for as…
The item was ordered and paid for as advertised and cancelled by the seller due to a mis print in the price, without any offer of the order at the printed price despite it being their error. Not impressed
Great website
Very pleased!
Very pleased with the quality & look of the rug I ordered. Contacted customer service to enquire about the delivery time & they were very helpful. A pleasure to deal with.
Really lovely rug
Really lovely rug, just as expected from the website pic. Good communications too.
Fabulous communication...
Fabulous communication.... Super fast delivery and really beautiful tables..... we bought a nest of 3 tables, highly recommend
Great service at good price
Message to company to understand if the rug that I was looking for was in stock they quickly came back to me I ordered it online and it was delivered promptly really pleased with the product and it was a good price in comparison to other providers
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