OROA Reviews 33

I ordered 2 lamps from Oroa through my designer. They were never delivered. No email, no heads up regarding the delay. My designer emailed and called with no response. Finally I had to get involved. I called and chatted via their website probably 6 times and kept getting the run around. Their customer service is terrible.

PLEASE DO NOT ORDER FROM THIS COMPANY. I wish I did more digging before I did. I would have seen all of the other reviews describing exactly what I experienced. Unfortunately, inability to deliver the products they sale is a pattern for OROA. They are often selling things that they do not have in stock and apparently have no real way of knowing when it will be available although they will assure you of some ambiguous timeline that keeps changing as the months pass after your purchase. They consistently fail to inform customers of delays. Most people could be more reasonable with their dissatisfaction in the company or their inability to supply the products they are selling if the communication was better. A word of caution to interior designers who have clients to answer to, DO NOT USE THIS COMPANY. Don't let the well staged photos and customer reviews on their site deceive you. Beyond the gloss of "luxury" is poor communication and lack of effective distribution logistics, Beware!

Be really careful.
Oroa are going to happily take your money but less happily provide the products you have paid for or support they promise.

We spent over $10,000 with this company on items that they said were in stock in November. They admitted being unable to fulfil and still haven’t returned funds in over 3 months now. Mid February and still nothing - no product and no refund.

Several assurances of “finance dealing with your request” but never any funds. Buyers beware

Tapis retiré chez moi pour un retour, le 28 octobre ‘25 d’une valeur de 5495€ et non remboursé aujourd’hui 18 février ‘26.
Signalé au services des fraudes.
ACTION EN JUSTICE sous peu, dossier en train d’être créé.

Eichholtz Netherlands m’informe que Oroa France est ⚠️⚠️ domicilié en Andorre, avis aux futures arnaques. Photos et informations à l’appui.

Content with the beautiful tables i received!

Le tapis que j'ai commandé est magnifique. il est parfait dans ma chambre.

Wonderful service from the team. I am happy with the assistance I've received. Currently sourcing more products for my new upcoming projects in Miami and Boca Raton. I always find those unique pieces you can't find anywhere else.

Ordered a vase 20 days ago. Checked repeatedly why it hasn't shipped because of "quick shipping." The only response is "thanks for your patience," despite the request for a refund. Infuriating. Will challenge with my bank.

⚠️ 11 semaines d’attente !!
Commande le 04 août ‘25, tapis d’un montant de 5500€, SESTRI 3 x 4m.
Arrivée le 17 octobre ‘25.
Ils m’ont gâché l’été.
11 semaines d’attente dans le non accompagnement quasi ABSOLU.
Comportement lamentable.
Premier envoi sans avoir attribué le montant adéquat au transporteur, alors que moi j’ai réglé la livraison Premium, le tapis a été retourné chez eux par le transporteur.
Ensuite, des réponses évasives, mais très très rares, insécurité totale pour rassurer le client.
Incompétents et pas le moindre souci pour mon inquiétude : « ça arrive, on reste à votre disposition, peut-on vous aider avec autre chose ? »
Leurs coordonnées téléphoniques que pour meubler leur site, JAMAIS en presque 3 mois, seulement répondeur qu’ils occultent royalement. Comme ils occultent la centaine d’e-mails, ils m’ont envoyé 5/6 réponses entre autres, pour m’accuser de ne pas avoir fourni les détails de l’adresse, ils ont osé utiliser ce subterfuge.

Colis arrivé dans un sale état, trois mois de stockage j’en sais pas où….tapis d’une valeur de 5500€ !!
J’ai réceptionné le tapis.
Des plis très marqués et la peur de l’évolution de son état, vu qu’il ait été entassé et entreposé, j’en sais pas où, sur les routes en Fr et ailleurs, font que le lendemain de son arrivée j’ai demandé un retour.
Il a été récupéré le 28 octobre, on est le 10 janvier ‘26 et pas de remboursement.
Et pour magnifier le tout, ils disent que le retour sera à ma charge.

Ils ne répondent plus, prête à constituer un dossier pour leur intenter une ACTION EN JUSTICE.

Je peux fournir des photos pour valider mes dires, date de commande et date d’arrivée.

The rug I ordered is beautiful. looks perfect in my bedroom.

Arnaque! Don’t buy from them. They don’t respect the delivery and you’ll be lucky if you recover your money

Arrived on time and great customer service! Will purchase again from them, great design.

Good service, easy delivery. Love the chairs I received.

Hace más de un mes realicé la compra de una librera y, hasta el momento, no he recibido la entrega. Me confirmaron previamente que ya se encontraba en central, sin embargo, he escrito en varias ocasiones y no obtengo respuesta.
Este tipo de servicio genera desconfisnza

We’ve worked with Oroa for our apartments in New York and later in London. They offer an excellent selection of European brands—many of which are hard to find in the US and no longer delivered in the UK. The team went above and beyond to ensure timely delivery, with a very friendly crew. This is our third time working with them, and we couldn’t be happier.

Update 1/8/2026: This company refuses to give me a refund even though they never delivered the table to me. Their partner also emailed me to ask me to remove my reviews in exchange for the refund. I am now pursuing legal action against them. Simply disgusting how I've been treated by this company.

I was excited to get a table from this company and they really let me down. I should have read the other reviews before I made my order. I have been in touch with their Spain office, who never answers the phone, and their US office. I would absolutely not order from this company unless you are sure they can deliver to your location and you don't mind wasting thousands of $$$ (they stole $3600 from me). I am suing this company in order to ever get my money back.

J'ai annulé une commande le 11 février 2025 d'un montant de plus de 1800€, moins de 24h après l'avoir passée, ce que permettent les conditions générales de vente du site. Depuis le 11 février après avoir reçu la confirmation d'annulation de la commande je n'ai toujours pas été remboursé.
J'ai relancé à plusieurs reprises le service client par mail, téléphone, chat, et malgré mes relances le remboursement n'a toujours pas été fait le 16 juin 2025.

This website is crook : I'M in trouble with the French Oroa for more than one month as I purchase a Eichholtz Cabinet that I never recieved. It's a shame, beware of this company : they stole my money !

Great selection of European brands. We took 2 lounge chairs for our living room, good experience with the white glove service. I recommend.