Orthoserene Reviews 

AVOID AT ALL COSTS. Fake "UK based" website - the retailer is in fact based in Hong Kong. Poor quality goods shipped out in unbranded bags. The horrible, cheaply made shoes I received were not fit for purpose and smelled awful after weeks in transit. I believe the responses I received from their customer support were AI generated. I eventually received from Orthoserene a returns address in Dunstable. Not surprisingly this was a Chinese export/import company warehouse. I kept all the relevant paperwork and correspondence so was able to claim my money back through my credit card company, but what a palaver!

I'm afraid to say I've had the same experience as other reviewers. I emailed them daily and eventually got £30 from the £36.99 they owed me (better than nothing). Like another reviewer states Paypal were not interested and ruled in the seller's favour!!
Once the £30 was in my account, I've reported them to Action Fraud and also raised it with Citizens Advice.

The worst service I've ever received. Do not use this company. It is a scam.

I ordered some shoes, they didn't fit, so I started to look into how to return them.

The website stated that all I had to do was email them and they would send me a return label and simple instructions. So I emailed them and asked to return them, but then began a very lengthy process in which they tried to negotiate anything and everything except for giving me my money back.

First, they offered to refund me £8 (even though the shoes cost £36). Then they told me that I would have to cover the cost of shipping and handling the shoes. They refused to give me a return label and it took a couple of weeks before they would even give me the return address. They never acknowledged receipt of the shoes.

At every stage I have had to chase them. It is now 6 weeks on and I still haven't received a refund of any sort.

This company is awful, do not buy from them, shoes are not what they say, return policy is not worth the paper it’s written on, I have been waiting weeks for a refund, they keep saying it’s being processed, never to arrive. Awful awful, they trade under different names too offering the same absolutely the same appalling behaviour.

Awful. Ordered boots for my elderly mother, took 3 weeks to arrive and then looked nothing like what was ordered. Poorly made cheap shoes and not orthopaedic at all. What a joke. Could not return and lost £49! Professional scammers with a convincing looking website. Shameful!

Avoid! This is not a real company. They are professional scammers. You will eventually receive poorly made goods that resemble nothing like the ad which you CANNOT return. Their fake 'returns' address at 105 Aragon Road, Morden, is a private house that is currently up for sale at 640k. Do not lose your money to these awful people. Avoid!

Absolutely terrible service. Made out to be a uk company and they are based in China.
Attempted to return products and they avoided this at all costs. The slippers were terrible quality abd can be bought for £4.74 on Temu rather than the £32.99 they charged me. The orthopedic trainers were not as described and of absolutely no use to me. Even raised a case with PayPal which ruled in favour of the seller. Absolutely a scam.

Made a massive mistake,this is a scam. Bought shoes waited 2 weeks for delivery and was shocked! The shoes are hard plastic sole no support at all,the uppers are so thin i thought it was thin cardboard.When you walk in tgen they gape at sides and sound lije wellies.There is nothing ortopaedic about them.They are not as described and not fit for purpose.Had three weeks constant emailing asking for refund
offered £10 to not send back then £12 .i cannot wear the shoes and paid 39.95 un total .They are very slow to respond and said i had to pay for return and handling fee?? Worst experience! These were meant to be a birthday present,instead i have had a terrible experience.

I would give 0 stars if possible and wish like others that I had looked on Trustpilot first. Bought 2 pairs of shoes with supposed arch support and shoes are very poorly made with no support at all. I have tried to arrange a return however replies come back offering £10 direct refund and to keep the shoes???? Even though the order was for over £70 and they are not suitable! Please avoid this company, I am now trying to get money back through a chargeback claim.

I waited weeks for a pair of slippers I ordered for my 92 year old Mum. Had to chase this company for delivery.

Arrived today! Appauling quality, clearly cheap Chinese imports. Won't be giving these as a gift and won't be ordering from this "British" company again.

The same as other reviews- the slippers are not the size ordered and I was offered £10 to re-order and keep the original slippers. I am not taking up that offer as I would not expect to receive a replacement on current record so hope to find someone who can use them and not buy on line again. I paid by credit card so do not know if I can get a refund that way.

Just an update on my complaint to PayPal about this company. They found in my favour and have refunded me £38.99 which is the price I paid for the scam slippers minus the shipping cost.

I went back to the Orthoserene website and checked to see if PayPal is still available. It looks like it’s been disconnected as a payment option as nothing happens when you click to pay with them. Their logo is still being promoted on the website.

You can still pay using other cards so I would urge everyone to lodge complaints with your credit card company. You should get your money back and raise awareness so the payment portals are shut down.

I also tried to submit a review on the website but of course it wasn’t published. So we can safely say all the reviews on their website are fabrications.

Good luck everyone.

Do not buy anything from this brand. I bought trainers which are awful quality and have been trying to return for 2 weeks. They avoid giving you the information to return, state a handling charge but won’t confirm what that is and just ignore emails.

DO NOT BUY FROM THIS COMPANY. They do not honour the 30 day returns policy, despite it being stated on their website. The communications with the company is sporadic and slow. The shoes were too small and they do not have any larger sizes, but instead of a refund, the company offered me GBP 20.00 discount. Which UK body is supposed to be looking after our consumer rights? It needs to stop these websites and dodgy companies.

Please do not buy from this company. It is a scam. They take your money and do not provide your item. When you ask for a refund they do not respond.

They should be closed down.

Would not accept return , except to a false address.
Offered £7 refund plus no return.
Eventually, via PAYPAL, managed to get a refund of £24 plus no return. Copst me £18 and ende up with shoes not wanted.

Unfortunately, I have to join the list of people who wish they had checked Trustpilot first. Slippers were at least 2 sizes too small, could not even get my foot inside. Website has a 30 day return and refund pledge on this particular item and I have taken a screenshot of this. I returned as requested at my own expense but tracking shows the item is coming back to me. Not confident I'll get anywhere jusdging by other reviews.
Total SCAM. Hard lesson learned.

Company is Chinese: TengzhouTechnology
Firstly, shoes are not orthopedic but they are wide fitting.
Company sent wrong size (I ordered UK size 8, they sent EU 41 which is 42.) I wrote a number of unsuccessful emails and then raised a case with my online payment provider who found in my favour and issued full refund. They will offer you 50% refund, then they will ask you to foot the bill for a return. You will have to raise a case with your payment company to resolve this. Please also report companies who do not adhere to UK trading standards to your search engine provider. They do respond promptly and remove the company from future searches. Good luck.

Shoes are plastic rubbish! When asking for return label, my emails were ignored! Will be doing a chargeback.

Scammers!! Stay clear!!
They sell all these apparently wonderful shoes and then deliver just really terrible shoes badly made and don’t reimburse the money.