osim.sg Reviews 

The massage chair is expensive, but the after-sales service is extremely disappointing. OSIM does not remind customers when annual servicing is due—you have to call and request it yourself.

They also assign a fixed weekday for each area, with only one special Saturday request allowed. If you can’t be home on the designated day, that’s simply your problem.

For such an expensive product, I expected much better service. Very disappointed and definitely not recommending OSIM for future purchases.

We bought a massage chair and not cheap at all ...
Is expensive chair and yet I bought various product at osim.
U just name it 70% I have it their product.
And yet I use the chair not even twice in a year..
The chrome part that scan my hand the chrome oxidized...
Because I have no time to call or need to change..this round I when to the osim store and ask them why can be happened.
The sales person ask me to take the picture of that..and the sales person give to the head quarter..
And than they don't said anything and yet call us to paid ..we explained and they just ignore..
And yet said again about the amount.
I very disappointed and treat the customer..the service just keep quiet and just said about the replacement and the amount.
The first year that we bought nobody track us for the chair service and yet expected us to call for the service..
Thousand of dollars of product the quality super bad...
The cosmetics are very bad...
Very obvious the oxidation one chrome panel even not we'll use

It was poor and no service from the staffs at OSIM. If the staffs are not happy they should not work in the store.

We were left alone most of the time and seems like the staffs were reluctant to allow us to use the machines. Even the machines are not used by any customers. What kind of service is this? OSIM brand is out for me now. We visited the store at 1.55pm on 02 AUG and now 2.01pm the machines are available which you may look at the CCTV. My mobile is 9699 9963

Bought inano chairs 3 years ago, rollers started broken with sound during warranty, replaced 3 times. Now after warranty years, rollers again broken down ?!.. now no spare parts, unreliable. My advice please buy other brands.

BOT the u throne chair which is over sgd 800/- the had to change the wheels shortly after and te gas pump-
now soon after again they say i need to change the gas pum as the chair heeps dropping to the ground.

Overpriced cheap made product from china hundred of dollars to repair & service whne u can buy a new chair for the repar costs - DO NOT recomedd OSIM products - Made in china with poor quality materials and sold under a branding which is rather questionable, Just marketing with a lable product.

Bad quality leather, only last 1 year. Customer service very bad and charge very expensive.

Bought a UGalaxy sync massager cost about $400+
And it's not durable regard of PVC material, even very take care of it.
The after-sale support are terrible,even the store still selling the model but no spare part and non-service, it's doesn't make sense, customer bought a $400+ eye massager only can use for a year.
The customer service don't have any solution and not helpful
If no spare part for the model please discontinue the item, don't fool the consumer

Literally scamming you. Bought the chair at the gamescom and everything was fine. Then unfortunately my power cable for the massage function broke. So I mailed them to find out which one I need to buy. Its an exclusive osim cable which can be only bought from osim. Ok, then I wanted to have the link to purchase it online. YOU CANT. YOURE LITERALLY SUPPOSED TO FLY TO THEIR HQ TO BUY A POWER CABLE!!!!! I'm not kidding, this is exactly what they told me. Can only recommend to all of you to stay as far away as possible from this company!!! Because if only the smallest thing breaks, it gets completey useless for you. Unless you live in Singapore and can buy the accessory from their HQ.

I purchased this massage chair hoping for relaxation and convenience, but it has been a disappointing experience. The power plug has malfunctioned twice already, causing short circuits each time. This isn't just inconvenient—it feels unsafe to have such issues with a device like this.

To make matters worse, the Bluetooth system on the chair doesn't have a password. This means anyone nearby can connect to it. On multiple occasions, I've been startled awake by random noises coming from the chair, which is the last thing you'd expect from something designed for comfort.

Instead of being a source of relaxation, this chair has been a source of stress. I expected much better quality and security for the price. I wouldn't recommend this product and hope others think twice before purchasing from this brand.

I bought an OSIM chair on South Africa and after buying the company has left the country and referred me to a company that has closed down!

No feedback from company and I have a technician who can fix it but they do not sell spares to the public!

Avoid buying OSIM massage chairs