OSIM UK Reviews 

Staff are helpful and have a full knowledge of Osim products.

I purchased an OSIM massage chair for £1,080, expecting a reliable, high-end product. Unfortunately, the chair suffered a total electrical and mechanical failure after just less than 4 months of normal use.

When I contacted customer service to report the fault, their response was completely unhelpful. Instead of arranging a replacement, repair, or covering the return costs for a defective product under UK consumer law, they attempted to shift the burden onto me and asked me to pay the postage to send the product back, and when I disagreed this, I tried to contact them via email and Wechat and they totally ignored my message.

Because of their poor after-sales service and refusal to take responsibility, I had to raise a Section 75 claim through my credit card provider, which is now actively being investigated.

If you are considering buying from OSIM, be warned: if something goes wrong, you will likely face a battle to get proper support. Do not expect them to respect your legal rights easily.

The OSIM brand is well known and trusted. We visited their warehouse in Crewe and Louis let us tried different models before deciding on the ones that best suited our needs. The purchase experience was smooth and efficient. The delivery was on time and the team took the chair in with great care, set it up and show us the functions. They even took away the old chair for us.

Natalie helped us with the payment and she always replied our messages promptly. When we visited the OSIM kiosk in Westfield Shepherds Bush, Natalie was there to answer all our queries and she was very knowledgeable about the products. I am pleased with their after sales service. No question is too small for her. We had a good purchasing experience with OSIM.

Wonder customer service and experience with Gareth Lee. Tried many of the massage chairs, end up buying an invisible set. Thank you!!

The kiosk is located outside Waterstones inside Westfields Shepherds Bush shopping centre and displays quite a few models of their massage chairs and accessories. The staff member, Natalie, talked us through the various products and was so informative and helpful answering all our questions, especially regarding delivery. She went to great lengths to ensure we would have a smooth delivery. She also followed up to ensure the massage chair was successfully delivered and if we needed any user help. The whole transaction was exceptional and Natalie made every step clear and easy. Would highly recommend if you are looking for massage chairs and more!

Fantastic experience with Osim. A huge thankyou to Gareth for finding me a right product paired with immaculate service .Highly satisfied.

★★★★★

Outstanding experience with OSIM from start to finish. We are so pleased to have found OSIM in the UK. The customer service was exceptional, delivery was fast and efficient, and the entire process was seamless.

A special thank you to Gareth, whose professionalism, knowledge, and dedication truly stood out. From the initial consultation through to after-sales follow-up, he went above and beyond to ensure everything was perfect and that we were completely satisfied with our purchase.

It is rare to find such excellent customer care these days. OSIM has exceeded our expectations in every way, and we would highly recommend them to anyone looking for premium products backed by first-class service. A truly 5-star experience. ⭐⭐⭐⭐⭐

A special mention to David who patiently helped us decide between multiple massage chairs. He went above and beyond by arranging an extremely quick delivery which allowed us to get an amazing Father’s Day present. The chair is incredible and I would recommend it to anyone! Many thanks to Osim and David!

A massive shoutout to Gareth, the Manchester Regional Manager, for his incredible patience. He closely followed up on my order from purchase to delivery, keeping in touch even when he was away from the UK.
On delivery day, Andrew and Chris from the Delivery Team did a fantastic job. They were extremely careful moving the massage chair into my home, which was both bulky and heavy. Even though I had provided the doorway dimensions beforehand, they meticulously measured everything again to ensure a flawless fit. After a smooth installation, they also walked me through the basic operations.
To top it off, Gareth reached out two weeks later to check if I had any questions about using the chair. It was truly a flawless and wonderful buying experience! Highly recommended!

I purchased through their rep Gareth, who provided excellent customer service, explained functions of the massage chair clearly. Delivery was unexpectedly quick! No fuss.

Much appreciated with Natalie & Andrew give me good service for my new product.

well done to all OSIM team ❤️❤️
Thank you Natalie from OSIM Westfield London for her before and after sale service and free gift as well❤️
(Andrew) the deliver team go through every single details with me carefully regarding my new Udiva massage chair
The Udiva sofa,small,handy but powerful there is so many options to tailored our needs (highly recommended)

Purchasing a massage chair is a big choice, after comparing many brands we decided to go with Osim. The sales experience was great from Natalie. What’s also great was the professional delivery and assembly, we have a narrow sliding door but the guys handled it with confidence and professionaly. We ended up purchasing the uLove3 Latte. It’s been two weeks since it arrived and it has been great so far, I use it everyday to rewind after work.

Huge thank you to Natalie ( sales executive OSIM ) Westfield, great customer service and aftercare support
Natalie was superb in providing time, advise and care in deciding between colours for a new OSIM chair
Brilliant customer care and support in helping me choose the best chair OSIM U Love 3, it’s luxury in its element and very stylish
The programs and apps are great, its also a very good price

This is my second OSIM chair 😊
I chose the cappuccino colour and it looks amazing

Huge thanks to Andrew and Jason ( Delivery team), they installed the new chair and set it up for me with great care and ease and kept me informed on delivery date and time , very helpful
Andrew is very knowledgable on the product ( as is Natalie), and kindly guide me through the Apps and set up of my chair

The customer service experience and after care from the team has been outstanding from demo to delivery ⭐️⭐️⭐️ thank you Natalie &Andrew & Jason ⭐️😊

I ordered a massage chair from Osim recently, our sales rep Gareth was great, patiently answered all my questions in detail and shared important information to make sure the chair will fit through my doorways, shared timely updates with me on delivery status. The delivery staff Chris was also great, they arrived on time and took good care of the chair despite its weight and made sure it will fit through my doorways again prior to moving it inside my home, they placed the chair exactly where I want it placed (a narrow space), and showed me how to operate the chair before they left. A positive experience overall.

I purchased a uLove 3 and it’s amazing. Such a varied massage and coupled with the app it has so many different programs to choose from. The service I received from order to delivery has been first class. Thank you to Natalie and Andrew for a faultless purchase

Gareth knows the products well. His service is fantastic. I am pleased to refer the Osim UDELUXE Max to my relatives and friends.

Thanks Gareth of OSIM UK providing us a very outstanding purchase experience for the U Love 3 massage chair which is a fantastic chair! The delivery man work professionally to help us move the chair to the 1st floor and well tested every function before they leave! Thank you!

Contacted Osim website in regards to location and times and was advised on temporary location in Manchester. Gary was very quick and prompt in letting me know the details/venue and availability. We arranged a visit and he explained in great details functionality, design, variations and great variety of details. Order was prompt and the delivery guys were prompt and very efficient. After delivery support was provided to ensure all was working expected and to our satisfaction. A very good all round experience from Osim and Gary.

The OSIM kiosk at London Westfield consistently delivers excellent service. Gareth, Carmen, and Natalie provide clear guidance and patient support. I purchased the uNek Miffy, and the product quality fully meets my expectations. As a returning customer, I appreciate how reliable and consistent the experience always is. I trust this team with my wellness purchases and would definitely recommend this OSIM kiosk to family and friends.