OSOME Reviews 

Fantastic service so far from the Osome team...it's early days on our account as we are relatively new customer to them, but I'm very impressed so far! It's an organised set up, easy interface to communicate on and friendly experts to assist. Response time has been great too. Very pleased so far - thanks, Gareth

Very helpful throughout the whole process of setting up a business and helping in anyway.
Friendly and easy to speak too. Couldn't recommend enough,

I found my Osome accountant to be proactive and supportive. I was always given ample notice to suppIy tax information. I was also encouraged to seek clarification on any financial requests. My accountant also arranged video calls to explain more complicated or confusing matters. Overall, I am very happy with the service and I am grateful for their overall professionalism.

Osome agent, Mary, was helpful. She explained things i didnt understand on the procedure and helped me to solve my issue.

Great service

Very quick response times, very helpful staff and clear instructions to follow for submitting documents.

Confusing because there is no single account manager you can contact, many liaisons asking about different matters, sometimes asking the same matters too. Documents were sent to them, opened by them and uploaded by them. But accountant (persons keeps changing) still asks me for it. When i informed that the documents are all already uploaded by their team, accountant says he will check. Hasn’t gotten back. Asked for a meeting with just one person to manage all these requests from so many people and so many chats. They give me a 15minute call. This is terrible. Suggest you avoid this company. I use another one for another business, total opposite. Save yourself agony and avoid.

Ronnie provided quick and efficient customer service

Notice how most of the five-star reviews here are for the onboarding process. The actual accountancy service is terrible beyond words. I've had 5 accountants since joining. I'd wake up to automated messages like 'Meet your new accountant' and be passed to someone completely new who didn't know a thing about our business. Multiple, extremely basic errors nearly cost us thousands in overpaid VAT (I had to spot the errors myself and then report them to the 'accountant', who was actually not, it transpired, a properly qualified accountant). Everything is outsourced to low-paid workers. Monthly reports never arrived. Every return and deadline is left to the last moment and has to be chased. All clients are being pushed from 'normal' accounting software like Xero to a weird proprietary software owned by Osome. If you value your business and want accurate insights into what's happening with it, go elsewhere.

Quick and Smooth Service! I recommend it :)

Very helpful team, great service. Job done easy and fast.

Quick and easy set up, live chat always available in case you need help which is very good

I've been using Osome since January 2023 and I am thoroughly impressed with the service. My accountant, Onome, has been exceptional—always helpful, knowledgeable, and readily available to answer any questions or have calls. She assisted me with my VAT registration, and the process ran completely smoothly. Recently, they also submitted my annual accounts for my LTD company with no issues. Overall, it has been a great experience, and I look forward to many more years of working together. Highly recommended!

Easy and fast

I am thrilled to share a positive review for the recently completed 2 company registrations in Singapore and UK done by amazing team at OSOME! Their attention to detail, efficiency, and professional approach truly impressed me. The task was completed flawlessly and exceeded my expectations. Thank you, OSOME, for your exceptional service and commitment to excellence!

Excellent customer service from mary

I've been working with OSOME—Muhammad Alif Rashid—for a few years, and I am thrilled I stumbled upon this company. Mo's diligence, patience, excellent communication skills, and prompt response take away all the 'headache from doing taxes'. I am not sure how Mo does it, but he has an excellent eye for detail, and I am glad I've got someone I can trust with this whole process. I can honestly recommend this company; everyone is polite and efficient, and they always check everything thoroughly. Thank you all!

Very easy process, highly recommend

Osome has been fabulous in their responses and individual needs of my business. I love the positivity and willingness of their staff. Keep it up OSOME!!

I'm really disappointed with Osome. My experience has been full of issues, delays, and no accountability from their team.

First, I sent all the documents they needed, and they confirmed they got them. Later, they told me the documents were lost because the person handling my case left the company. Seriously, how does that happen?

Then, because of their mistakes, I got a letter from the tax department about an overdue tax amount. By the time I got the letter, it was already too late to do anything about it because of their delays.

I've tried multiple times to fix this and even asked to speak to a manager, but I haven't gotten any helpful responses. Important questions about penalties and the objection process have been ignored. All the support answers have been useless and show zero competency.

Osome’s service has been super inefficient, and their lack of accountability has caused me a lot of stress and potential financial penalties.

I wouldn't recommend their services to anyone looking for reliable and professional support.