Lovely shoes well packaged complete with extras, always useful. Problem with collecting from my post office however as although my name was on the box, they would not release it as the q card was comi... Toon meer
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Lees wat reviewers zeggen
Second purchase in recent months. The first purchase arrived and the shoes were damaged, eventually they replaced them after a few exchanges of email, but seemed reticent to accept there was anything... Toon meer
Bedrijf heeft geantwoord
My original shoes were slightly big so the communication with the team in returns was absolutely fantastic. They replied promptly and sent me the relevant exchange label. The shoes are superb quality... Toon meer
Bedrijf heeft geantwoord
I placed an order for a pair of boots at a weekend. The goods were despatched the next working day with lots of excellent communication. The boots arrived in 24 hours. The quality is excellent and th... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Step Into Timeless Elegance with Oswin Hyde At Oswin Hyde, we specialise in premium handcrafted leather shoes and accessories for the modern gentleman. Our collection features everything from classic Oxford and Brogue dress shoes to contemporary leather sneakers, designed for comfort, style, and enduring quality. Beyond footwear, explore our curated range of leather belts, travel bags, wallets, umbrellas, and other refined accessories, all crafted with precision and attention to detail. Each Oswin Hyde product reflects our commitment to exceptional craftsmanship, timeless design, and accessible luxury. Whether you're dressing for a formal event, the office, or everyday sophistication, Oswin Hyde offers the perfect finishing touch. Join thousands of satisfied customers who choose Oswin Hyde for quality they can trust and style that lasts. Experience the Oswin Hyde difference - where craftsmanship meets character.
Six-Month Quality Guarantee
Buy with confidence
If, within six months of purchase, your item develops a fault due to a manufacturing defect or failure in craftsmanship, we will offer a repair, replacement, or refund, depending on the most appropriate and fair resolution. This applies to all products purchased directly from the Oswin Hyde website.
Contactgegevens
Unit 7, 55 Hastings Road, Leicester, LE5 0BT, Leicester, Verenigd Koninkrijk
- 03331881136
- hey@oswinhyde.com
- oswinhyde.com
4,4
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Excellent quality and fast delivery
Purchased shoes and belt which arrived beyond my expectations. Both are of excellent quality, very well packaged with attention to detail. Nice touch having each shoe in their own drawstring bag, along with a shoe shiner, shoe horn and alternative laces.
5 maart 2026
Review zonder uitnodiging
Antwoord van Oswin Hyde
Hi L.Ligas,
Thank you so much for the 5-star review!
We are thrilled to hear that your new shoes and belt arrived beyond your expectations. We truly believe that the attention to detail is what sets Oswin Hyde apart, so it’s wonderful to know you appreciated the individual drawstring bags and the extra touches like the shoe shiner, horn, and laces.
We take great pride in our packaging and quality, and your feedback is a great reminder of why we do what we do. We hope you enjoy your new set!
Best regards,
The Oswin Hyde Team
Amazing service
Everything came nicely with gifts and the delivery was quick. Thank you
26 februari 2026
Antwoord van Oswin Hyde
Hi Ayo,
Thank you for the fantastic 5-star review!
We are so happy to hear that you had an amazing experience with us. It’s great to know that your order arrived quickly and that you enjoyed the extra gifts we included—we love adding those special touches to make the unboxing experience even better!
Thank you for choosing Oswin Hyde, and we hope you enjoy your new items.
Best regards,
The Oswin Hyde Team
Really disappointed in the quality of…
Really disappointed in the quality of customer service. I contacted the designated info email over a week ago mentioning defects in the quality of the shoe and am yet to hear back.
The presentation of the package was lovely, but the shoes do not fit properly. One shoe feels tighter than the other (almost as if the other was previously on display) and there is stitching protruding on the same shoe.
Still hoping to hear back so this can be sorted!
23 februari 2026
Antwoord van Oswin Hyde
Hi Matt,
Thank you for sharing your feedback, and we are truly sorry to hear about the delay and the issues with your shoes.
While we are glad the presentation of the package met your expectations, it is disappointing to hear that the fit and stitching did not. We want to get this sorted for you immediately.
Regarding your previous message, we have checked our records and we have not received any email from you regarding this issue. It is possible it was sent to an unmonitored address or blocked by a filter. Please could you resend your details along with images of the defects to our designated email: hey@oswinhyde.com?
For all our official support channels, please refer to our contact page here:
https://www.oswinhyde.com/pages/contact-us
We look forward to receiving your message so we can resolve this for you right away.
Best regards,
The Oswin Hyde Team
Insane quality for a cardholder!
Insane quality for a cardholder!! The price is a bargain 🚀
25 februari 2026
Antwoord van Oswin Hyde
Hi Abdulrahman,
Thank you for the 5-star review!
We are thrilled to hear that you find the quality of our cardholder to be "insane!" We agree that it's a total bargain 🚀—we work hard to ensure our leather goods offer premium craftsmanship without the premium price tag.
We appreciate the support and hope your new cardholder serves you well!
Best regards,
The Oswin Hyde Team
Umbrella was delivered well packed and…
Umbrella was delivered well packed and ont time. A very nice item too.
23 februari 2026
Antwoord van Oswin Hyde
Hi Mark,
Thank you for the fantastic 5-star review!
We are so pleased to hear that your umbrella arrived on time and well-packed. We take great care in our packaging to ensure our items reach you in perfect condition, so it's wonderful to know you're happy with the quality of the item as well.
We hope it keeps you stylishly dry for a long time to come!
Best regards,
The Oswin Hyde Team
Antwoord van Oswin Hyde
Hi Sebastian,
Thank you for the fantastic 5-star review!
We are so pleased to hear that the quality of your order was even better than you expected. We take great pride in our craftsmanship, and it’s always a win when we can pleasantly surprise our customers!
We truly appreciate your support and hope to see you at Oswin Hyde again soon.
Best regards,
The Oswin Hyde Team
feel totally let down.
Was given the website by a friend who said try their shoes, they are superb. Promptly ordered a pair and was really looking forward to what came. Lovely surprise opening the box, shoe horn, shine pad, and even a set of smart blue extra laces. Top notch and a lovely touch.
Both shoes in a lovely individual bag, removed the first shoe and noticed a blemish on the leather on the top at the front, then noticed stitching was out and the inner was loose. Not what I expect. Then the returns process, over complicated and clearly no trust in the customer. But I am going to give them the chance to sort this so the score may change.
Update, I got an email today with demands what I must do etc.. under consumer laws, damaged or faulty items DO NOT need to be returned in original packaging or with additional items as many people will not have this. Although I did still have this and used it. Secondly, they expect you to have a printer available for the label and lastly DPD update you when the item is posted and in reality this company at that point can either refund or replace but instead the paying customer has to sit and wait I'm guessing at least a week to get the item you purchased and they failed to deliver. It's truly sad customer services when the product itself appears to be top notch.
Consumer Contracts Regulations 201
2nd edit now waited over a week and the replacement shoes still not sent or received by evri. Overall this experience has totally put me off ever ordering from this business again and I will return to where I normally buy shoes. Flawed shoes and poor service. Overall completely puts me off and my 2 stars dropped to 1.
4 maart 2026
Review zonder uitnodiging
Antwoord van Oswin Hyde
Hi Ally,
Thank you for sharing your feedback. We are truly sorry to hear that your first experience with Oswin Hyde didn’t live up to the recommendation you received.
It’s great to know you enjoyed the initial unboxing and the extra touches like the shoe horn and blue laces, but we are deeply disappointed that the shoes themselves arrived with blemishes and stitching issues. That is certainly not the quality we pride ourselves on.
We also appreciate your honest feedback regarding our returns process. We aim for a balance of security and convenience, but we hear you loud and clear that it felt over-complicated. We’ve noted your email with the images and our team is currently reviewing them to ensure we get a perfect replacement sent out to you as quickly as possible.
We appreciate you giving us the chance to put this right and hope to earn those extra stars once your new pair arrives!
Best regards,
The Oswin Hyde Team
No shoes and no service - avoid!!!
I’ve had a very negative first experience with this retailer and would recommend caution in dealing with them.
I ordered two pairs of shoes, which I never received. My tracking link showed them as delivered Feb 28th, which confused me as I was in all day and didn’t receive anything.
Upon reaching out to the company I was told that they were in fact delivered March 1st and that they had a photograph as proof of delivery (an unmarked box outside my building - not my apartment, my building - at the time of the photograph).
I mentioned that either way, I don’t have the shoes I’ve bought and asked what could be done. I was told that they could send me a copy of their Ts and Cs….
Naturally I don’t find this acceptable at all. Fortunately I purchased with my Amex and they will refund me, but I’ve still got no shoes, I’ve spoken to a very rude customer service person at Oswin Hyde and I have to waste time claiming to back via my credit card. So a complete mess around with no upside.
Avoid!
UPDATE: following reply below from the retailer, I am even more adamant that they should be avoided.
Under the Consumer Rights Act 2015 goods remain the seller’s responsibility until they come into your physical possession.
This retailer doesn’t wish to acknowledge this, do anything to assist, take it up with their courier (esp given that I have information that the apparent delivery was Feb 28th, whereas Oswin Hyde are insistent that it was March 1st - this alone raises questions).
As I said originally, no service at all. Avoid.
3 maart 2026
Review zonder uitnodiging
Antwoord van Oswin Hyde
Hi James,
We are very sorry for the frustration this situation has caused.
As the tracking shows the package was delivered to your building but you have not received it, we would recommend filing a police report for the missing items. This is often a necessary step for both the courier's investigation and for your own records when dealing with a credit card claim.
We sincerely regret that your first experience with Oswin Hyde has been so difficult and that you are left without your shoes.
Best regards,
The Oswin Hyde Team
Good quality, great value for money
Good quality, great value for money, friendly communication with customer service.
23 februari 2026
Antwoord van Oswin Hyde
Hi Florin,
Thank you for the fantastic 5-star review!
We are so pleased to hear that you found our items to be good quality and great value for money. We also truly appreciate your kind words about our customer service team—we always strive to be as friendly and helpful as possible, so it’s wonderful to know that made a difference in your experience.
Thank you for choosing Oswin Hyde, and we hope to see you again soon!
Best regards,
The Oswin Hyde Team
Antwoord van Oswin Hyde
Hi Ian,
Thank you for the 5-star review!
We are so glad to hear that you found our service efficient and our products sensibly priced. We strive to provide a high-quality experience from start to finish without the luxury markup, so it is great to know we hit the mark for you.
We appreciate your support and look forward to serving you again!
Best regards,
The Oswin Hyde Team
Antwoord van Oswin Hyde
Hi Dan,
Thank you for the 5-star review!
We are thrilled to hear that you found both our products and our customer service to be exceptional. At Oswin Hyde, we strive to pair high-quality craftsmanship with a seamless shopping experience, so it’s wonderful to know we hit the mark for you.
We truly appreciate your support and look forward to serving you again soon!
Best regards,
The Oswin Hyde Team
I love the shoes
23 februari 2026
Antwoord van Oswin Hyde
Hi Isimemen,
Thank you for the 4-star review!
We are so happy to hear that you love the shoes. We put a lot of care into the design and craftsmanship of every pair, so knowing that you're enjoying them truly makes our day.
We appreciate your support and hope to see you back at Oswin Hyde again soon!
Best regards,
The Oswin Hyde Team
Great shoes ( quality and looks )
Great shoes ( quality and looks ). Welk packaged. Easy to use website.
Speedy delivery
23 februari 2026
Antwoord van Oswin Hyde
Hi Ian,
Thank you for the fantastic 5-star review!
We are so pleased to hear that you are happy with the quality and look of your new shoes. It is also great to know that our website experience, packaging, and speedy delivery all met your expectations. We work hard to ensure the entire journey—from clicking "buy" to unboxing your pair—is as seamless as possible.
We truly appreciate your support and look forward to seeing you at Oswin Hyde again soon!
Best regards,
The Oswin Hyde Team
Order online excellent service no fuss…
Order online excellent service no fuss shoes perfect would definitely recommend 👍
19 februari 2026
Antwoord van Oswin Hyde
Hi Dennis,
Thank you for the fantastic 5-star review!
We are so pleased to hear that you had an excellent, no-fuss experience ordering with us online. At Oswin Hyde, we aim to make the process as seamless as possible, so knowing the service was top-notch and the shoes are perfect is exactly what we like to hear.
We truly appreciate the recommendation and look forward to seeing you again soon!
Best regards,
The Oswin Hyde Team
excellent service and quick delivery
23 februari 2026
Antwoord van Oswin Hyde
Hi Khalid,
Thank you for the fantastic 5-star review!
We are so pleased to hear that you experienced excellent service and quick delivery with your order. We know how important it is to get your new shoes as fast as possible, so it’s great to hear our team met your expectations!
We truly appreciate your support and look forward to seeing you at Oswin Hyde again soon.
Best regards,
The Oswin Hyde Team
Good quality products and service
19 februari 2026
Antwoord van Oswin Hyde
Hi Roy,
Thank you for the fantastic 5-star review!
We are so pleased to hear that you are happy with both the quality of our products and the service you received. At Oswin Hyde, we strive to ensure that the excellence of our craftsmanship is matched by the experience we provide to our customers, so your feedback means a lot to us.
We look forward to welcoming you back again soon!
Best regards,
The Oswin Hyde Team
Great to deal with
Great to deal with. I had to return and exchange my first order. This was completed swiftly with excellent customer service.
16 februari 2026
Antwoord van Oswin Hyde
Hi James,
Thank you for the fantastic 5-star review!
We are so pleased to hear that we were great to deal with. While we always hope the first pair is the perfect fit, we are glad our team was able to handle your return and exchange swiftly and with the excellent customer service we strive for.
We truly appreciate your patience and your support!
Best regards,
The Oswin Hyde Team
Quick delivery
Quick delivery, quality packaging and shoes overall! Love the attention to detail!
19 februari 2026
Antwoord van Oswin Hyde
Hi Alex,
Thank you for the fantastic 5-star review!
We are thrilled to hear that you love the attention to detail we put into our products. From the quality packaging to the shoes themselves, we believe the little things make all the difference. We’re also glad our quick delivery got them to your door in no time!
We truly appreciate your support and hope you enjoy your new pair.
Best regards,
The Oswin Hyde Team
Poor quality squeaky shoes with poor…
Poor quality squeaky shoes with poor stitching and glue not holding the elasticated laces. Also not responded to my customer services message
20 februari 2026
Antwoord van Oswin Hyde
Hi Thomas,
We have received your feedback regarding the quality of your shoes and the issues you've experienced with the stitching and laces. This is certainly not the standard we aim for at Oswin Hyde.
Please be informed that we have responded to your message via email to address these concerns directly. If you haven't seen our message yet, please check your inbox (and your spam folder just in case) as we would like to resolve this for you as quickly as possible.
Best regards,
The Oswin Hyde Team
Great classic shoes
16 februari 2026
Antwoord van Oswin Hyde
Hi Paul,
Thank you for the 5-star review!
We are so pleased to hear that you are happy with your great classic shoes. We take pride in offering timeless styles that never go out of fashion, and it’s wonderful to know they hit the mark for you.
We look forward to seeing you at Oswin Hyde again soon!
Best regards,
The Oswin Hyde Team
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