The Ottena team were very helpful when I had mistakenly ordered a garden table that was too small. There was no quibble about returning the item, it was collected when scheduled and refunded swiftly... Toon meer
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Lees wat reviewers zeggen
Very pleased with the quality as I was buying blind. I was especially impressed with Duncan who was patient and knowledgeable when I made initial enquiries. I bought the 120cm round folding table whic... Toon meer
Hard to say as garden brolly not arrived…. Still waiting for fed ex . The brolly finally arrived and I am very pleased with the quality of it. Its a simple push up mechanism with a rope-pin holdi... Toon meer
One of the chairs arrived damaged, after a quick email and a couple of photos a replacement was delivered within 48 hours. Absolutely brilliant company to deal with , no fuss, great service. Would def... Toon meer
Bedrijfsgegevens
Informatie afkomstig van verschillende externe bronnen
Sellers of Teak Garden Furniture based within the UK.
Contactgegevens
Ottena, 86-90 Paul Street,, EC2A 4NE, London, Verenigd Koninkrijk
- 020 33229194
- hello@ottena.co.uk
- ottena.co.uk
4,7
Uitstekend
507 reviews
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Heeft 66% van zijn negatieve reviews beantwoord
Reageert doorgaans pas na meer dan 1 maand
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When I phoned very helpful
22 november 2023
Lovely furniture for a good price
6 november 2023
My first purchase from Ottena but I’d…
My first purchase from Ottena but I’d certainly buy again. Good website, fast and efficient service with good communication. Delighted with product too.
3 november 2023
Well packed and speedy delivery.
1 november 2023
Arrived promptly
Arrived promptly. Items as ordered and look great. Well packed. Very efficient.
16 oktober 2023
Fantastic Quality of Product
Delivery was very quick with fedex. The build quality is fantastic. Really well made furniture and very easy to put together.
10 oktober 2023
Quick delivery and good quality table.
Very quick delivery of the garden table I ordered.
Received the table on a Friday and started to assemble over the weekend. There were no assembly instructions and I started to use the "chat" facility on the website which didn't work (learned later that it's not "manned" at the weekend). Actually it wasn't a problem as it was quite simple to work out which bits fitted together and in which order. Would recommend the company having received an (email) response from them to my chat that I started.
5 oktober 2023
Beautiful bench arrived v quickly.
18 september 2023
Great experience, service, delivery, product quality and cost excellent
The whole experience from website to delivery was great, staff also really helpful when I had a question and quick stress free delivery - excellent table and chairs at fair price
18 september 2023
Good customer service is when when something goes wrong and how quickly it’s put right.
The delivery of my table and chairs went wrong. I emailed Ottena Customer Service and they were on it straight away. Should have been delivered on Friday. However, due to FedEx not so good service my table and chairs came on Monday. Aaron from Ottena sorted it all out for us and apologised.
13 september 2023
Pleasant and friendly service.
Pleasant service with friendly gentleman. Very good quality and easy to assemble.
5 september 2023
Excellent telephone help/ordering/product…
Excellent telephone help/ordering service. Incredibly prompt next day delivery. Very good product - excellent value for money.
4 september 2023
Gorgeous Table
Table beautiful and solid. Very easy to put together. Service spot on can't believe how quickly we received our table. Very good price. I absolutely love my gorgeous new table, would recommend Ottena to anyone.
28 augustus 2023
Rapid delivery.well wrapped .But no…
Rapid delivery.well wrapped .But no brief instructions.The few labels were helpful.There were plenty of dowels .
15 augustus 2023
Excellent customer service including a…
Excellent customer service including a bespoke video on how the parasol is deployed by the warehouse staff which was extremely useful as I only have the use of one hand. Dispatch was very quick and the 3 x 2m parasol is fabulous and is very easy to hoist. 5 stars!
20 augustus 2023
Website easy to use
Website easy to use. Kept fully updated on the progress of my order and it arrived on time and in perfect condition. Very pleased.
16 augustus 2023
Goods arrived and had mould on them
Goods arrived and had mould on them. I requested they were to be returned, they were eventually collected, many days later then it took some 14 emails to get the refund processed, at 1 point the response I got was “ they were very busy”, this is not really a good enough reason for all of the delays
16 juli 2023
Goodlovely item. Good service
Good quick service. Someone helpful to talk to when I had a query. My parasol is lovely. Very good looking and sturdy. It's going to be a keeper. Arabella
17 augustus 2023
Beautiful folding table and chairs
Beautiful folding table and chairs - love them! Arrived very quickly and ready assembled too - look to be of great quality with a lovely finish. Many thanks!
17 augustus 2023
Review zonder uitnodiging
Delivery was made efficiently and in a timely manner
I got my table/chairs delivered in a timely manner
7 augustus 2023
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