Ottena Reviews 469

Beautiful furniture for a good price backed up by responsive and friendly customer service

Excellent knowledge and communication. Got all questions and problems sorted out within minutes.

Beautiful bench and brass plaque! Delivered just as promised. Thanks especially for working with us as we were in America but needed UK delivery. Highly recommend and would definitely use again!

A robust umbrella that’s replaced an inferior one that couldn’t manage our windy garden - quick delivery and top-notch delivery updates. Really impressed. Plus a bonus, unexpected carbon-offsetting tree planted for us … awesome.

A very customer focused company with great products. We had a small query that was dealt with very quickly. The small table we purchased is of very good quality and design. It will last us for very many years we are sure.

Great quality, well packaged with recyclable materials. Good delivery updates.

Delivered immediately . Great quality
Easy to assemble.
Love them

We ordered two benches from Ottena - our first purchase from this company. The benches are both superb and look fantastic in our garden. The delivery was made on the specific date we requested - they were delivered to the front of the house on a pallet by the courier, but it was no bother to unpack them and carry them through to the back garden. We have been delighted with the whole experience of using Ottena.

So pleased with the quality of the furniture, exactly as described. Delivery was super quick. What stood out for me was the amazing customer service I received from Aaron. He went above and beyond ! Would highly recommend this company.

Very helpful company and the result was fantastic.

I had to ask some questions before this purchase, the response was thorough, and quick. Very fast delivery. The parasol was lighter weight than I expected, but actually easy to handle, and extra thickness of stem fit nicely, and more secure than usual thickness.

Great delivery. Great furniture. But no instructions for assembly. The table was pretty easy to work out (after a false start because some of the lugs were long and some were short - instructions would have made this clear) and there are 6 screws and I have no idea where they go. 2

I ordered a garden table from Ottena. It is a very beautiful produkt, which was delivered in the timeframe they promised.

As a thank you for my order they plant a tree in Tanzania via an organisation called tree nation.

Solid table and chairs for the garden.
Packaged extremely well
Let see how it survives the British weather!

Time from order to delivery was excellent. Two outdoor chairs which required bolting together. The first was fine however after much effort on the second it became apparent that all of the bolt holes had not been countersunk sufficiently for the chair to be constructed. I had to purchase the necessary drill bit and countersink the bolts enough to have them connect. Not quite what I expect from a £380 chair.

The ordering process went well and our requested delivery date and time slot were achieved.

Impressed by the quality of the teak garden furniture set we bought, backed by great personal service when we wanted to change something - unusual for an online company

Very prompt delivery and first class customer service.

Excellent communication. Delivered on time. Very helpful people. Top quality furniture.