Outlight Reviews 96

I have not received my order yet. I received an email from someone at outlight with a tracking link. When I hit on it, it did not go to tracking. I am very frustrated. If I do not receive tracking info this week. I will request my order be cancelled.

Cheap cheap cheap made product. They say they make to order ship 4 to 6 weeks then arrives from China

Outlight is an absolute scam. Their pictures do not reflect a cheap quality we paid for and received a lamp that had stains all over it and then sent them a message indicating such with all the photos they responded back with “no problem you qualify for not needing to send back the lamp for exchange.” then suing eight weeks resulted in their responses telling us that now we need to send the item back but refuse to give us return labels or even a return address. Use caution when dealing with this vendor in fact avoid them completely the quality in photos do not match what the end product that’s delivered to you look for more reputable firms. Here’s the actual output from Google:
Outlight.us (a modern lighting retailer) has significant negative reviews, with customers reporting long shipping delays (often 5-6 weeks or more), poor customer service, and low-quality, "cheap" materials that do not match online photos. Many users on platforms like Reddit and Trustpilot advise against purchasing, claiming the products are overpriced, and allege that the company deletes negative reviews.
Reddit
Reddit
+4
Key Findings on Outlight.us (outlight.us):
Quality Issues: Customers frequently report that products, specifically the Fira and Aven lamps, are made of cheap plastic rather than the premium materials advertised.
Shipping & Service: Multiple reports of 2+ month delays, poor customer service, and difficult return processes, with some customers resorting to credit card chargebacks.
Marketing Concerns: Several reviews state that the company's Instagram and website pictures are misleading, with some users suspecting AI-generated or edited images that misrepresent the final product.
Contradictory Positive Reviews: While the company's site claims 4.7-star reviews, independent review platforms contain numerous 1-star complaints, with users warning that negative feedback is removed.
Reddit
Reddit
+6
Important Distinction:
Be aware that Outlight (lighting fixtures, outlight.us) is different from Outlite (a brand known for budget-friendly flashlights and LED gloves), which generally has positive reviews for its price point.
YouTube
YouTube
+3
Recommendations:
Given the high number of complaints, consumers are advised to approach outlight.us with caution.
Note: This review summary is based on third-party user experiences and not a direct product test.

I have after 13 weeks still not received my order for two Hana outdoor lights. I did not realize it was being shipped from China.

I’m still waiting over 2 months for a delivery that was supposed to come in 4-5 weeks. Customer service is no longer responding to my emails. I’m going to end up having to dispute this.

1. Packages arrived at different times, many weeks apart. I had to contact the company to see where the 2nd package was. It seemed like they forgot.
2. No instructions.
3. Fasteners are visible. It makes the product look cheap and corny.
4. The bulb's Kelvins are cold and commercial, casting a disruptive, jarring light.
5. You cannot install all 3 bulbs. Try it and let me know the secret to how you can fit all 3 bulbs into the shade.

Worst experience buying online. I placed an order 2 months ago and still haven’t received. Customer service is also awful. They lie about everything and stole my money.

My product arrived broken and now I cannot get anyone from customs supply to respond

My order was placed on February 14th and it still hasn’t arrived almost 8 weeks later. I also cannot find any scheduled delivery date from the tracking information provided.

The lights were shipped in a timely manner. Our contractor installed them on our new house and garage. They are very attractive accent lights which look modern and sophisticated.

I bought a lamp in February and it never came

I bought a lamp from the company. After just 3 months, the lamp broke, and customer service told me they couldn't do anything for me. I will never buy from them again. The quality of their lamps is very poor, and I wouldn't recommend any of their products.

This company is a fraud—a scam. Do not buy here.

I lost around $1,000 buying a chandelier, and all they sent me was a cleaning cloth.

After 4 months I received a light that was the wrong color. Non-responsive customer service that promised a refund, refund, etc and it never happens. Lost $500.

TERRIBLE!!! Scam company. Product made in china and takes months to ship. It arrived not as described and very cheap. I can't seem to return it as no one responds to email. I will now have to work with my cc for some sort of resolution. DO NOT ORDER

Bought a beautiful lamp, the Olin, and I had it shipped to a different location. When I got there and tried to put it together, the screws were too short to attach the legs to the base. After repeated emails, there is NO PHONE NUMBER, he emailed back stating there are no instructions, and he saw that it had been over 30 days since purchase, so there was nothing they had to do. So I'm trying to cancel a second order, their tracking does not work, and 4 emails later, NOTHING.

Ordered one of floor lamps. Took 9-10 weeks to arrive instead of 5 weeks. When we reached out at 6 weeks they said, dont worry you will get your package SOMEDAY and to trust them but wouldnt give us any ETA. The product after arriving had zero install instructions just had bunch of things in chinese which even ChatGPT couldn’t figure out and literally require to join a bunch of wires which didn’t make any sense. It gave you random nuts /bolts. We gave up after 3 hrs of trying. Horrible experience

Purchased a light 45 days ago for a new house we are building. The electricians tried to install it but the internal wires were not soldered. We asked for a replacement and was told no because it was over 30 days old although it was in a box until our electricians could install it. I would NEVER recommend purchasing something from this company. Buyer be ware!