Outsiders StoreReviews 

I ordered a Pa’lante skirt which arrived quickly and well packaged. It’s great to get a functional skirt with pockets (!!). There’s a good selection of women’s wear, I will be ordering again.

Always reliable for the best outdoor gear. The customer service are very friendly, personable and quick. Would recommend!!

an outstanding product range + an outstanding customer service. 5 out of 5.

My son was delighted with his birthday voucher, easy to purchase and easy to spend!

Fast delivery. No hassle

Didn't provide me with a despatch date or time until I called to ask where my order was , and was then told it was arriving on that day. Had to finish work early to receive it. Driver didn't knock my house (DPD) as I was in waiting and I then received a message saying the item was taken to a neighbours house?
Sent me the wrong size item, which appeared to be worn already as the label inside had faded as though it had been washed.
No apology offered throughout the process at any point and a carefree attitude offered by staff member.

Was told they would refund me immediately when I provide them with proof of return via post office. I did so and was told they had cancelled the payments and I would receive a confirmation email within 15 minutes, which I never received. My Klarna account also showed that this has not been cancelled, also confirmed by a Klarna agent.

I received the order in good time. I had to return an item via Rotal Mail, which was a confusing process. Long story short, the customer services at Outsiders were really helpful and easy to communicate with and I was refunded in a timely way. I would shop with them again.

I was informed that an order had arrived but there is no sign of it at all. I’ve emailed Outsiders twice over the last 4 days but neither has been acknowledged. Bit stumped and obviously currently out of pocket.
UPDATE: once I got in touch with Outsiders, I was able to track down the parcel. A DPD delivery error had left it some way away from us. All resolved. Changing up to 4.

Excellent service fast delivery good quality very happy customer will buy again

I’m a huge fan of OS and their customer service has always been excellent. However, this time I accidentally mixed up both the billing and shipping addresses (early baby brain, I guess). When I called, the amazing rep (I’m so sorry I forgot his name, he was fantastic) quickly fixed the issue and even said he would personally head down to the warehouse to make sure the parcel was picked and shipped correctly. The next day, the package arrived at my brother’s just in time for his birthday!

Fast delivery, goods well packed and as good as advertised, would definitely use again.

I have kitted out the entire family with felted wool and leather slippers, which were made down the road from where we lived in Austria, then Brexit arrived. SO pleased I can obtain these in the UK at a fair price. Super warm for cooler days in autumn and winter! Highly recommended.

Great T-shirt, well packaged and arrived on time. Thank you.

Ordered something online in the sale, did not receive any update for two weeks after which I emailed and they informed me it was out of stock. Then I had to chase for a refund. Another situation with my girlfriend happened where she ordered something online, and then had no follow up email regarding the status, when we finally chased after two weeks, they informed us the payment didn't go through and they cancelled the order. Wouldn't order anything online from them again, too unreliable.

I placed an order on September 17th and, as of today, I have not received any updates or a shipping confirmation. Despite reaching out to customer service, I have yet to receive a response regarding the status of my order.

The lack of communication has been frustrating, and I am disappointed with the service I have received so far. I hope this issue can be resolved soon, but based on my current experience, I cannot recommend this company.

Great item super price great all round service

I placed an order 11 days ago and have messaged to find out where it is. It hasn’t even been sent and am going in holidays so the items will not arrive.
Dreadful shop- I will not be using this company again and wish I had seen the awful reviews before ordering

great service - delivered very quickly

Fast service, good communication, quality product. Thank you!