Manesh and his Oyster colleagues could not have been more supportive and helpful throughout the process. We particularly appreciated his advice on value, availability for viewings and constructive su... Toon meer
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We recently bought a property which was marketed by Oyster Properties, Stanmore. Mehul, from Oyster Properties, made our journey very smooth and stress free. His knowledge and understanding has helped... Toon meer
Bedrijf heeft geantwoord
We had a great experience with Mehulbhai. Although he was the seller's estate agent, he went above and beyond to help us secure the property. He was supportive, responsive, and guided us through every... Toon meer
Bedrijf heeft geantwoord
Worst service .am a new tenant i got a property without proper cleaning like main door latches were broken (anytime anyone can enter ),balcony is not cleaned its stinking,kitchen cupboard are broken... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Informatie afkomstig van verschillende externe bronnen
Oyster Properties is a family owned independent Real Estate Company with a young and dynamic team offering new ideas and a fresh approach to selling or letting your property. Ingrained in all Oyster Properties’ employees is our commitment to first class customer service and complete professionalism. We are members of The Property Ombudsman Scheme so our integrity and your best interests are guaranteed at all times. We’re extremely proud of our client retention rate. We know we’ve done a great job when clients come back to us when it’s time to move again. We’re also over the moon that so many of our buyers choose us to sell their homes next time they move. Our reputation depends on providing a service our clients are happy to recommend so not only do we exceed expectations in customer service, we offer great value for money and help clients achieve their financial goals. Why not find out for yourselves why Oyster Properties is the estate agency of choice for so many happy clients and customers? With the combined experience of over 20 years in the property industry, we make every effort to offer complete property solutions to suit your needs and a wide range of services to the highest standard of excellence. Why don't you give us a call on 0208 951 5558 or visit our offices for a friendly and informal chat where we will be more than happy to discuss your property requirements.
Contactgegevens
845 Honeypot Lane, Stanmore, HA7 1Ar, London, Verenigd Koninkrijk
- 0208 951 5558
- pp@oyster-properties.co.uk
- oyster-properties.co.uk
4,2
Goed
93 reviews
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Heeft 66% van zijn negatieve reviews beantwoord
Reageert doorgaans pas na meer dan 1 maand
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Cannot recommend this company enough
Cannot recommend this company enough. Extremely helpful and polite. Niraj, Surju and the team are very professional
Thank you
1 juni 2023
Review zonder uitnodiging
Antwoord van Oyster Properties
Thank you for your positive feedback! We are happy to hear that our team was polite and professional throughout your experience. We greatly appreciate your kind words and your recommendation.
Superb service with Oyster Properties.
Superb service with Oyster Properties.
Highly recommend them and went over and above to help us with our properties. Special thanks to Nick, Minal, Hemangi, Pauline and the whole team.
30 juni 2023
Review zonder uitnodiging
Antwoord van Oyster Properties
Thank you for your positive review! We are delighted to hear that our team has gone above and beyond to help you with your properties. We are so grateful for your kind words and are committed to continuing to provide excellent service.
Oyster Properties…Simply the Best
Fantastic personal and professional services from a wonderful team of fabulous people. Knowledgeable in all aspects of property sales purchase renting managing. Expert long-standing local experience. Always attentive to my tenants and my concerns and needs with prompt action. Thank you all at Oyster Properties. DS
23 juni 2023
Review zonder uitnodiging
Antwoord van Oyster Properties
Thank you for your kind words regarding the team here at Oyster Properties. We really appreciate your feedback and are delighted that we were able to offer you a service that meets up with your needs.
Customer services at Oyster properties
Customer services at Oyster properties is very good for Landlords and also they are very efficient in dealing with any issues at the property with both the tenant and landlord . The staff are polite and also helpful
28 juni 2023
Review zonder uitnodiging
Antwoord van Oyster Properties
Thank you for the kind words, we are delighted to hear that you have had a positive experience with our customer services team. It is our priority to ensure our landlords and tenants are well looked after and that any issues with properties are dealt with promptly. We look forward to working with you again soon.
Really good experience
Really good experience, start to finish, very attentive and would 100% recommend
21 juni 2023
Review zonder uitnodiging
Antwoord van Oyster Properties
Thank you for the great review Micken! It's wonderful to hear that you had such a positive experience with us. We are committed to providing excellent, attentive customer service and we appreciate you recommending us to others.
Best agency I have experienced.
Oyster Properties is the best agency that I have experienced.
For anything they will help you like they did to me. I could ask them to repair any issues and they would do that for me. They also do inspections to see how the house is every six months. They also check up on everything that there is. And they see if gas and electricity is safe.
The staff works very quick and they do everything possible to help the customers.
Excellent team work agency.
28 juni 2023
Review zonder uitnodiging
Antwoord van Oyster Properties
Thank you for your kind words! We are delighted to have been able to help you and that you have found our service to be of such a high standard. We are committed to providing the best customer service and strive to make sure that our clients feel safe and supported. We look forward to being able to assist you in the future.
Excellent service, highly recommended
Excellent service - thank you everyone at Oyster Properties!
The property which I have moved into is excellent, clean, well maintained making it a perfect rental home
The communication flow is excellent, the team are very responsive
I highly recommend Oyster Properties
Thank you
20 juni 2023
Review zonder uitnodiging
Antwoord van Oyster Properties
Thank you for your positive review, Mehul! We are pleased to hear that you are happy with the property and the communication flow from our team. We take pride in providing excellent service and are glad you are satisfied. Thank you for your kind words and your recommendation
Very professional agency 👏
28 juni 2023
Review zonder uitnodiging
Antwoord van Oyster Properties
We are committed to delivering excellent customer service and we're thrilled that our team's professionalism was appreciated.
great service
Very happy wioth the team who rented out my property very fast
28 juni 2023
Review zonder uitnodiging
Antwoord van Oyster Properties
Thank you for the positive review, S Shah. We are so delighted to hear that you are happy with our team and the speed at which we were able to rent out your property. Thank you for your support!
Discriminatory
I called to ask about a room to let and was told that the property is available to females only and they dont accept men.
Do to the Equaloty Act 2010 this is illegal, regardless of their reasoning.
4 april 2023
Review zonder uitnodiging
Antwoord van Oyster Properties
We set a high standard for ourselves, and we’re so sorry to hear this was not met in your interaction with our business. Please feel free to reach out to 0208 951 5558 with any further comments, concerns, or suggestions you wish to share. We would love to make things right if you give us another chance.
I am great full from the…
I am great full from the professionalism of Oyster staff and management. They handled my property worked for me.
I would like to work with them again and again.
17 februari 2023
Review zonder uitnodiging
Antwoord van Oyster Properties
Thank you for your kind words. We’re grateful for your feedback. It’s our pleasure to provide the best possible service to our clients, and we’re glad that this commitment was reflected in your experience. Please let us know anything we can help in the future.
Landlords do not use them to manage your properties
Oyster Properties will not address your issues for months and will demand rent increases. Their internal communication is the worst I have ever experienced. You always have to call them with an update regarding your query and they will tell you that someone will call with an update and NO ONE ever updates you. You will have more than 3 different people calling you over the same thing despite addressing it with the first person. Their rent increases are unethical, they don't even base it on your tenancy agreement. They will increase it by a stupid amounts between 10-30%. I would NEVER recommend anyone to use this company! They have built such a bad reputation with everyone in my building and there are 48 flats here! So many tenants have had a horrific issues with these people. Serious issues which are life threatening to humans are not being address immediately.
26 oktober 2022
Review zonder uitnodiging
Antwoord van Oyster Properties
We always aim to deliver a great experience, and we are gutted when we don’t meet expectations. Thanks for taking the time to bring this to our attention. We will use the feedback to make us better and to ensure this doesn’t happen again. Please feel free to reach out to 0208 951 5558 with any further comments, concerns, or suggestions you wish to share. We would love to make things right if you give us another chance.
Refuse to deal with pests
We are current tenants and they show a total lack of care about the recurring pest issue we have. There are simple solutions they refuse to take to cut costs and totally ignore their responsibilities to tenants. This is making part of the property we rent entirely unusable and inaccessible, but they don't care. If we had the option to move right now, we would. When we will move, I work from home, so I will be around to let any potential new tenant know how the issues. Do yourself a favour and steer clear of Oyster Properties.
26 september 2022
Review zonder uitnodiging
Antwoord van Oyster Properties
I apologize on behalf of everyone at Oyster Properties. Please know that your situation was an exception. As you can see on other reviews, we are known for taking ownership and caring deeply about our customers. We can’t fix the past but you have my personal commitment to improve the way our staff serves every customer. Until then, please accept my sincerest apologies on behalf of everyone on the team
Oyster Properties are only interested…
Oyster Properties are only interested in its own profits. They do not look after their tenants. They are a very greedy organization fulfilling their self-interest. Customer service is very poor. Do not use them.
1 september 2022
Review zonder uitnodiging
Antwoord van Oyster Properties
We are sorry that your experience didn’t quite match your expectations. We would love to know why, so that we can deliver a better experience next time. Please feel free to reach out to 0208 951 5558 with any further comments, concerns, or suggestions you wish to share.
Highly unprofessional
Highly unprofessional, un ethical & nuisance.
They sent me email & confirmed my viewing & they called me the same day as well to check I had to schedule my day for the same as no other days were available stating landlord will not be available & then just 1 hour prior to viewing they called & informed the property is gone. They are highly unprofessional. NNot at all recommended.
25 juli 2022
Review zonder uitnodiging
Antwoord van Oyster Properties
Thank you for taking the time to share your experience. We're sorry to hear that your recent experience wasn't up to your expectations. We take all feedback seriously, and we appreciate your honest feedback. We apologize for any inconvenience or frustration you may have experienced. Please feel free to reach out to 0208 951 5558 with any further comments, concerns, or suggestions you wish to share.
A cheap and nasty Estate Agency service…
A cheap and nasty Estate Agency service run out of the Philippines, don't go anywhere near them
23 april 2022
Review zonder uitnodiging
Antwoord van Oyster Properties
We're sorry to hear that you had a negative experience. We strive to provide exceptional customer service and it's disappointing to hear that we fell short in your case. We will address this with our staff and take steps to ensure that all customers receive the assistance they need. Please feel free to reach out to 0208 951 5558 with any further comments, concerns, or suggestions you wish to share.
I had a positive renting experience…
I had a positive renting experience through Oyster properties. In my dealings with Gemma, I found that she was very professional and pleasant and prompt in responding. The landlord tried to increase the rent after we had verbally agreed a rate but she intervened.
The property was in good condition and the landlord was otherwise reasonable. Deposit was returned with no issues, though I did have the place properly cleaned before leaving. I did not have issues with maintenance so I did not have to deal with maintenance staff, which seems to be one of the areas that other reviewers were concerned about.
23 februari 2022
Review zonder uitnodiging
Antwoord van Oyster Properties
We’re so happy to hear you had a great experience at Oyster Properties. Your review made our day! Our whole team works very hard to keep our customers happy, but we can only do it thanks to amazing customers like you. Thanks again, and we hope to serve you again soon.
Worst tenant service
Worst tenant service. Do not rent property from them. They are worst. Try to avoid them if you can.
8 januari 2022
Review zonder uitnodiging
Antwoord van Oyster Properties
Thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance and we’ll do better in the future. Please feel free to reach out to 0208 951 5558 with any further comments, concerns, or suggestions you wish to share.
I was surprised about how quick they…
I was surprised about how quick they tried to rezolve my problems, in short time as I let them know. Every time when I was need them to fix something they that ....amazing team !
Thank you Oyster Properties!
6 oktober 2021
Review zonder uitnodiging
Antwoord van Oyster Properties
Thanks so much for sharing your feedback about our service. We’re glad to hear that our team’s performance exceeded your expectations, and we’ll make sure that the whole team receives the recognition they deserve. Thank you again, have a great day!
I called for a schedule for viewing a…
I called for a schedule for viewing a home for rent. I made the appointment online and by phone and she told me that the earliest was somewhere on Monday, about 5 days after I called. It seemed a bit strange, normally, it doesn't take that long but probably the house was somehow discussed .On the day of the appointment, I was called and told that the house had already been rented.
I believe that when you discuss something serious with a person, the word must be the same, so you do not present any guarantee to customers.
So, I classify it as frivolity, lack of respect for a possible client and lack of interest
22 augustus 2021
Review zonder uitnodiging
Antwoord van Oyster Properties
We're sorry to hear that you had a negative experience with our customer support team. We strive to provide exceptional support to our customers, and it's disappointing to hear that we fell short in your case. We will review this issue with our team and take steps to improve our communication and support. Please feel free to reach out to 0208 951 5558 with any further comments, concerns, or suggestions you wish to share.
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