Transport for London Reviews 

To say it is poor servis is an undetstayment

I'm new to Trustpilot so excuse me if I make any mistakes.

I have been riding the following buses: 425, 69 and 104. And on those buses I have found tonnes of ants. It is really stressful to be sitting on the bus with those ants on board. Obviously, something is clearing wrong with TFL here. Even when these buses are new, there are still ANTS! Send these buses to the graveyard in Yorkshire!

I called to report a faulty zipp oyster card for my son.

I had to wait for 20 min on the line in order to be told I need to have my son (who is 15 years old) consent?!?

Dear TFL, why when you log in with email, password and security code that comes via text you still need to download an app that after 3 days will charge you?

Very dissapointing.

TFL are not fit for purpose, they have issued me a ULEZ fine for a vehicle that is compliant, even though I have a DVLA V5C showing that the car is Euro 6AP.
It looks like TFL doesn't access the DVLA database on a regular basis, as it should, because their ULEZ check site cannot find my car, funny how 3rd party companies like Euro Car Parts, eBay and Kia can see the vehicle.
I spent a couple of hours on the TFL website registering my vehicle, then locating the representation page as their web page link doesn't work. What an absolute farce they are. After completing both forms, you don't even receive an email update with a reference!
Why are London tax payers funding this awful quango that can't wait to penalise you at every opportunity and are incapable of making a decision?
It makes you want to leave London so you don't have to deal with this stupidity!

The driver Mr Miroslav from catford bus garage driving 208(YX68UNE) bus from orpington to lewisham station was very compassionate and kind enough to help me with my bags and waited patiently for me to get on the bus as i got bad left leg .i am happy to see drivers like him still working for TFL and hope
TFL recruit more drivers like Mr.Miroslav.
Well done TFL and Thank you for keeping a good service for people like us to travel safely .

Many months ago, I made the mistake of updating my address on TFL. They immediately cancelled my Freedom Pass without telling me. I have since sent many proofs of new address, passport photo, completed forms, spent an hour on the phone but no new Freedom pass has arrived.

I would like to express my sincere appreciation for Sadie Smith, Correspondence and Investigations Officer at Transport for London – Licensing, Regulation and Charging.

Throughout my correspondence with Sadie, she has been professional, considerate and fair. What stood out to me most was the kindness , fairness and understanding she showed during what was an extremely difficult time in my life.

Sadie approached my circumstances with compassion and treated me with dignity and respect. Her thoughtful and measured approach made a genuine difference to my experience, and I am extremely grateful for the care she took in dealing with my case.

It is reassuring to encounter someone who combines professionalism and fairness with such genuine humanity. Sadie is a credit to Transport for London, and I hope her dedication and the positive impact she has had are recognised as she is a credit to TFL.

Thank you, Sadie, for your kindness, understanding and professionalism. It meant more to me than you may realise.

⁹I am a 60+ customer and entitled to free Oyster card for travel in London. Despite having paid over £30 for a card and called them 3 times about it I have been waiting since June for a new card. Every time I call I am given a different reason for why they haven't sent my new card. As it stands I will have less than half a years travel for free. Could I please be compensated for all the costs I have incurred pkease tfl. You are disastrous! How do I make an official cimplaint?

If there is star less then this I’ll give that one
It’s freaking so bad when you trust public transport it’s happened with me so so many times and today it’s on different level i missed my marathon just because the train cancellations like seriously tickets are so expensive when you go for refund they’ll say in 3-5 days and when you’re buying it’s instant money cut whyyyy????
I trained for a month on the I’m going to run actually I can’t make it at least announce it before I wake up want to the station everything was okay I waited for nearly 34 minutes next train was also delayed I had to comeback home
Please make it easier to get refund after this all and do something for the people who don’t buy tickets or tap in no one saying anything to them and another side if someone bought a ticket 1 minute late after departure of train your guys are giving fine to them at least they have tickets what about them who even don’t brother to buy it
Now I came back to home and waste my whole day
It’s not even first time because of this cancellation last time I had to pay 50 something for a cab because all trains are cancelled and I waited for 40 minutes at Slough station I get late by 1 hour from my job
It’s totally totally frustrated disappointed,
.

Mostly, the service gets the job done. But for the cost, it's dire. The tube is uncomfortably hot, the line I use (central) almost always has delays, trains taken out of service, ear splitting noise, or like today, half the line is out of service and the replacement buses are inconsistent or not even going past all the stops, adding cost, and time to my journey (the correct information wasn't even on the TFL app where updates should be, I had to look at the website). supposedly a world class city, London doesn't have a transport service to fit that reputation. Just makes me angry when all I want to do is get home.

65, major line that runs ralin to Kingston. More than 1h with no strikes, no accident. Tfl is just very badly managed, but prices are among the most expensive in the world. When I finally arrived in Kingston I realized there was another 65, right behind.

Refusing to give me a £45 refund into a joint account.
James in customer service actually left me in tears on the call.
No disability line.
Uber boat, made us wait over 1hr.
Very distressing and unnecessary

Unfortunately, I am having to post another update because I am still without my 60+ Oyster Photocard, and TfL still cannot tell me when I will receive it. TfL has now acknowledged in writing that there was a technical issue with my replacement application and that the matter had to be referred to their IT department.
I subsequently called TfL again and spoke to Mohammed, who was extremely helpful. However, he confirmed that my replacement card had still not been posted and could not tell me when it would be. I have now sent another response to TfL challenging the way this has been handled, which they have acknowledged, but I am still waiting for an actual resolution.
What makes this even more frustrating is that TfL has told me they will only reimburse my interim travel costs from 10 working days after I requested the replacement. I have asked them to explain why I should have to personally pay the travel costs incurred before that point when my original card was cancelled as part of their replacement process. I did not lose my Oyster card and it was not stolen. The replacement related to my photograph. I was not clearly warned that going through this process would leave my existing card unusable before the replacement arrived. I am now left paying for journeys that my 60+ Oyster Photocard would normally cover, while TfL has acknowledged there was a technical problem with my application and still cannot tell me when my replacement card will arrive.
The individual customer service advisers I have spoken to have been helpful and courteous, and my criticism is not directed at them. My complaint is about the system and the way this situation is being handled.
How long is a customer expected to wait?
This has gone beyond an inconvenience. I believe TfL needs to urgently review how 60+ Oyster replacement applications are handled, what customers are told when their existing cards are cancelled, and what happens when TfL's own technical problems leave someone without their travel concession.
I will now be escalating this matter further because I believe what has happened should be brought to the attention of those responsible for overseeing TfL.

tried to sign in , which states it did not recognise my details, found acceptnace email with details and tried again, still didn't recoginise, tried the reset process, and still wouldn't accept or recognise the reset process, this website is not fit for purpose and absolutely useless,

I am mildly annoyed half of the time I am using TFL services and enraged the other half. The services are unreliable, waiting time on the tube are too long, and the fares for such a bad service are too high. My "favourite" reason for tube delays is the fact that they don't have enough trains. How is it possible that they have enough of then a day before and suddenly there are fewer of them, to extent that it becomes noticeable enough to include in the announcement?

Customer service rep Amanda, very rude and hostile, I queried for a refund for my oyster card as I have been overcharged, and the whole experience was very frustrating. For example every time I spoke or gave a piece of information she would just ignore, not give me confirmation that she has heard what I have said, with a very hostile energy and attitude and silent. Quite passive and not friendly or what I would expect from TFL, In the end I managed to get my refund so I thank her for passing me through to the person who helped, but again needs to work on delivering decent communication.

Do not drive in London. TfL camera everywhere to catch drivers with CCTV for accidental making a wrong turn . Deliberately trying to make money out of motorist. They escalate the ticket to £240. They didnt even reply to my representation

Transport for London has got to be the most useless incompetent organisation I have ever come across. They seem to be accountable to nobody. Four times I have phoned them only for them to say they are putting me through to someone and then just getting put back to the start of the phone menu. It’s taken me over an hour just to try and get a refund and I still have to ring back again for it. It seems that they just try and put as many barriers in the way in the hope that you give up and then they won’t have to give you your hard earned money back that they have stolen off of you.

Calling tfl pathetic would be understatement. Ordered 16+ photo oyster card for my daughter, topped up and a week later got an email saying "there is an issue" with your card.
Lost almost 45 min on the phone, answering security questions for 3 times, to be finally told "on this occasion we'll issue a new one free of charge". It's not my fault so this should be clear it's free of charge. Plus, till new card arrives, my daughter will have to pay full adult price so it's my cost which should be refunded. Bunch of useless, unhelpful tw.ts.

The worst transport system in the world with constant strikes and unreliable schedules. Its about time to replace everything with robots and automate it. Worst than some 3rd world countries. You really have to travel as a surprise as you cannot make plans depending on the Tfl and whoever is responsible for it, needs to be fired asap.